Fillable Form 369991 (Lutron Electronics, Inc.)

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Form 369991 (Lutron Electronics, Inc.)

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SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
System Solutions Lighting Control System Onsite Programming
369991a 1 03.31.16
Service Description
An onsite visit by a Lutron Field Service Representative to
program the Lutron System and/or demonstrate to
customer representatives how to program the system.
Use one or more of these visits to meet unique project
programming requirements – including, but not limited to,
orienting and training the installer’s programming team to
the system components and programming in practice,
reviewing programming strategies in spaces, review
recommendations for spaces’ sequences of operation,
changing existing programming, assisting in completing
programming punch list items, and programming as
directed.
Service Inclusions
• The Lutron Field Service Representative will perform
programming-tasks continuously for the amount of time
specified by the block of time scheduled.
• The Lutron Field Service Representative will perform
programming-tasks as requested by a customer
representative.
• The Lutron Field Service Representative will consult prior
to or at the initiation of the visit to identify prioritized goals
and to create a custom plan to meet as many goals as
possible in the time allotted.
- When it is requested to train any customer representatives
on how to program the system, the Lutron Field Service
Representative will discuss training objectives before
recommending the most effective training plan in the time
allotted.
- When independent programming is requested of the
Lutron Field Service Representative, regular progress
updates to the customer representative will be made to
ensure proper prioritization.
• When additional time is requested, the Lutron Field
Service Representative will work with the customer
representative to determine the best course of action.
• One onsite visit occurring between the hours of 7:00am
and 5:00pm, Monday through Friday. Additional fees may
be applied for any work completed outside of these hours.
Onsite Programming – 8 Hour Block, 4 Hour Block
(LSC-OS-PROG8-SP, LSC-OS-PROG8-EN, LSC-OS-PROG4-SP, LSC-OS-PROG4-EN)
Service Exclusions
• Any requested work to be completed beyond the
length of time scheduled is not included; additional
fees and standard availability will apply.
- Lutron Services Representatives may not be
available to stay onsite after the allotted time has
expired.
• Any unused time is non-refundable.
• Time block must be used contiguously and may not
be broken up over one or multiple days.
• Work to be performed is limited to programming-
related tasks. Project coordination, operational
training, system optimization, performance-
verification, and other non-programming tasks are
not included.
• Lutron may be unavailable to deliver service on
some holidays. Please consult Lutron Services
Scheduling with any questions regarding these
holidays.
• The Lutron Field Service Representative may
assist, or make recommendations to the customer
representative if troubleshooting of installation issues
is required. Time spent troubleshooting will count
toward the time block.
• Lutron will not perform work on non-Lutron
equipment or on any Lutron equipment not included
in the scope-of-work associated with this startup
visit.
• Programming to integrate the Vive
TM system with
any third-party equipment is not included (e.g.,
BMS/EMS, HVAC, I.T., audio and video, energy
dashboards, analytical packages).
- See the Additional Services Available section
for the System & Network Integration Consultation
service excluded from the scope of this visit.
1
®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
System Solutions Lighting Control System Onsite Programming
369991a 2 03.31.16
Service Exclusions (continued)
• Replacement of system components due to miswires,
incorrect installation or any other related issue is not
covered under the Lutron warranty and is replacement
is the responsibility of the installer.
• Lutron Field Service Representatives will not perform
any installation labor – including relocating equipment.
Service Requirements
• Confirmed access to the required areas must be
acquired by the customer representative prior to the
visit. If rescheduling is required, additional fees may
apply.
• Lutron Services Scheduling requires at least ten (10)
business days’ notice to schedule this visit. See the
Contact Information section of this document.
• All programming blocks of time to be performed in
one (1) business day must be scheduled for that day in
advance, meeting the notice requirement above.
- Two (2) 4-hour Blocks of time may be scheduled for
the same business day.
• Rescheduling and/or cancelling a visit could result
in additional fees and project timeline requirements
may not be met. If rescheduling is required, provide at
least four (4) business days’ notice to Lutron Services
Scheduling to avoid fees.
• At the time of scheduling, notify Lutron Services
Scheduling of any job site access requirements (e.g.,
drug testing, background check, safety training, or
PPE requirements).
• Prior to the visit, all Vive
TM equipment to be
programmed must be installed, wired and/or powered
up per Lutron specifications.
• Prior to the visit, all controlled fixtures must be wired,
powered, lamped, and tested.
• A customer representative who is familiar with the
installation must be present and available during the
visit for typical job-specific coordination and access
considerations.
• A customer representative will sign off on all
completed work at the completion of the visit.
• This service is only available with a Vive
TM system.
Service Recommendations
• If multiple programming blocks of time have been
purchased, work with Lutron Services Scheduling to
schedule the sequence early.
• To make the most use of time on this visit, it is highly
recommended to provide a customer-approved
sequence of operations prior to, or at the initiation of
this onsite visit. A sequence of operations will clarify
to the Lutron Field Service Representative how
the system is intended to be programmed in each
space, including expected associations between
devices (i.e., it must clarify which occupancy/
vacancy sensors, daylight sensors, remotes, and
lighting controllers should be associated to which
load controllers). A complete sequence of operations
would include:
- Groupings of controlled fixtures & any associated
controllers, remotes, and sensors
- Areas of controlled fixtures & any associated
controllers, remotes, and sensors
- Occupancy/vacancy behavior
- Daylighting setpoints
- Light levels controlled by remotes and/or
wallstations with buttons capable of custom
programming
- Timeclock schedule operations
• Lutron offers a portfolio of elective services that
support the startup process; these services are
offered a-la-carte and are not included as part
of the scope of this service. See the Additional
Services Available section on the following page
for information.
2
®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
System Solutions Lighting Control System Onsite Programming
369991a 3 03.31.16
Additional Services Available
• Contact your Lutron Sales Representative to confirm
whether these services have been purchased for this
system, or to learn more about and purchase these
services.
• Pre-wire Visit (LSC-PREWIRE): An onsite visit to
review logistical construction considerations.
• System & Network Integration Consultation
(LSC-INT-VISIT): A consultative visit with third-party
integrators/technicians to review integration planning.
• Sensor Layout & Tuning (LSC-SENS-LT): Lutron takes
responsibility for the final location and calibration of
occupancy/vacancy and daylight sensors.
• Full-Scope Startup, Remote and Onsite
(LSC-RMT-SU-VIVE, LSC-OS-SU-VIVE): A Lutron Field
Service Representative programs the system.
• Remote System Programming
(LSC-RMT-PROG4-SP): Remote programming
support available in four (4) hour blocks of time.
• After Hours Startup (LSC-AH-SU)
• Onsite Scene and Level Tuning Visit (LSC-AF-VISIT):
A system fine-tuning visit during or after startup to
assist a specifier in achieving their vision.
• System Performance-Verification Documentation
(LSC-SPV-DOC): System verification documentation
that describes pre-functional and functional tests and
captures test results.
• Title 24 Acceptance Test Visit (LSC-SPV-DOC-T24):
Includes the testing and documentation of test results
required by Title 24 for the interior lighting control
system.
• Onsite Performance-Verification Walkthrough
(LSC-WALK): Demonstration of system performance
and/or assistance in testing provided to a customer
representative.
• Warranty Audit Visit (LSC-WNTY-AUD): A warranty
prerequisite and an onsite visit to audit and test a
system programmed by others.
• Customer-Site Solution Training (LSC-TRAINING-SP):
Onsite system training.
• System Optimization (LSC-SYSOPT-SP): An onsite
visit to identify and implement system optimizing
lighting control adjustments.
• Silver Enhanced Warranty (LSC-E8S): An 8-year,
pro-rated enhanced warranty.
• Gold & Platinum Enhanced Warranties
(LSC-E8G, LSC-E8P): Upgraded 8-year, pro-
rated enhanced warranties including expedited
response time and an annually scheduled Preventive
Maintenance Visit.
• Silver Technology Support Plan (LSC-SILV-IW):
A multi-year service agreement that includes
100% parts and diagnostic labor for the life of the
agreement.
• Gold & Platinum Technology Support Plans
(LSC-GOLD-IW, LSC-PLAT-IW): Multi-year service
agreements that include 100% parts, diagnostic
labor, expedited response time and an annually
schedule preventive maintenance visit for the life of
the agreement.
• Additional Annual Scheduled Maintenance Visits
(LSC-SCH-MAINT): Additional visits associated with
Enhanced Warranties and/or Technology Support
plans.
Contact Information
Technical Support (Toll-free, 24/7)
1.800.523.9466
Lutron Services Scheduling
Phone: 1.844.LUTRON1 (588.7661)
E-mail: LSCscheduling@lutron.com
To schedule this startup visit
• Visit www.lutron.com/scheduling, or
• E-mail or call Lutron Services Scheduling
Please contact your Lutron Sales Representative for
further questions on services offered by Lutron.
3
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Completed 22 July 2020

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