SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
System Solutions Lighting Control System Onsite Warranty Audit Visit
369993a 1 03.31.16
Service Description
An onsite visit by a Lutron Field Service Representative
to verify that the installation and programming of a
system that has been programmed – either partially or
completely - by a non-Lutron customer representative
meets Lutron’s specification requirements and system
enhanced warranty qualifications. “System enhanced
warranties” include Silver, Gold and Platinum Enhanced
Warranties; and Silver, Gold and Platinum Technology
Support Plans. This visit is required prior to the validation
of any system warranty when Onsite Startup has not
been completed by Lutron; a warranty is not active until it
has been validated.
“System enhanced warranty” in this document does not
include any product parts warranty; typically a 1-year
parts warranty is included with the purchase of the
product, or Lutron's Commercial Systems 2-Year Limited
Warranty. Consult your product spec submittal sheets
for product parts warranty information.
Service Inclusions
• The Lutron Field Service Representative will conduct a
verification test of the system’s performance to confirm
installation and programming meets Lutron specifications
and system warranty qualifications. The scope of the test
is defined at Lutron’s discretion.
• A report summarizing the test results will be provided to
the customer at the end of the visit, including whether a
warranty has been validated.
- In the event that a system does not meet Lutron
specifications or system warranty qualifications, and
the system warranty cannot be validated, a summary
of changes required to meet specifications and
qualifications will be supplied.
Onsite Warranty Audit Visit (LSC-WNTY-AUD)
Service Exclusions
• Any installation or programming changes required
to meet system warranty validation are excluded;
any installation changes are the responsibility of the
customer and additional fees for programming will
apply.
• If the system installation or programming does not
meet Lutron specifications and the warranty cannot
be validated, a separate Onsite Warranty Audit will
be required after all issues have been corrected.
Warranty audit visits will be required and fees will
apply until the system can be validated.
• Lutron may be unavailable to deliver service on
some holidays. Please consult Lutron Services
Scheduling with any questions regarding these
holidays.
• The Lutron Field Service Representative may
assist, or make recommendations to the customer
representative if troubleshooting of installation
issues is required. If additional time is required for
Lutron to perform the verification test because
system components are not installed per Lutron
specifications, additional fees may apply.
• Lutron will not perform work on non-Lutron
equipment or on any Lutron equipment not included
in the scope-of-work associated with this warranty
audit.
• Replacement of system components due to
miswires, incorrect installation or any other related
issue is not covered under the Lutron warranty and
is replacement is the responsibility of the installer.
• Lutron Field Service Representatives will not
perform any installation labor – including relocating
equipment.
