SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
System Solutions Lighting Control System ViveTM Remote Startup
369994a 2 03.31.16
Service Inclusions (continued)
• Remote Startup call time is tracked in fifteen (15) minute
increments.
- Each call placed by Lutron to the installer or from the
installer to Lutron will result in a minimum of one fifteen (15)
minute session being deducted from the “not-to-exceed”
amount, regardless of call duration
- Each call will be rounded up to the nearest increment of
fifteen (15) minutes and deducted from the “not-to-exceed”
amount, regardless of call duration
- At the end of each call, the Lutron Factory Certified Remote
Technician will inform the installer of the “not-to-exceed”
time remaining
• Upon completion of the startup, the Lutron Factory Certified
Remote Technician will instruct the installer how to have the
end-user register online. The submission of end-user online
registration will upgrade the default parts warranty (typically
a 1-year parts warranty) to a Commercial Systems 2-Year
Limited Warranty, which includes parts and diagnostic labor
coverage for two years.
Service Exclusions
• Lutron may be unavailable to deliver service on some
holidays. Please consult Lutron Services Scheduling with
any questions regarding these holidays.
• Construction phasing, which may require multiple remote
sessions, is not included in a standard Vive
TM Startup.
Discuss any phasing with your Lutron Sales Representative,
Lutron Project Manager or Lutron Services Scheduling.
Additional fees may apply.
• The Lutron Factory Certified Remote Technician may assist,
or make recommendations to the customer representative
if troubleshooting of installation issues is required. This time
will be deducted from the total "not-to-exceed" time.
• Lutron will not perform work related to any non-Lutron
equipment or on any Lutron equipment not included in the
scope-of-work associated with this startup.
• Programming to integrate the Vive
TM system with any third-
party equipment is not included (e.g., BMS/EMS, HVAC, I.T.,
audio and video, energy dashboards, analytical packages).
- See the Additional Services Available section for the
System & Network Integration Consultation service
excluded from the scope of this startup session.
• Replacement of system components due to miswires,
incorrect installation or any other related issue is not
covered under the Lutron warranty and replacement is
the responsibility of the installer.
Service Requirements
• Confirmed access to the required areas must be
acquired by the customer representative prior to the
session.
- Verify the ability to make and receive telephone calls
near all system components.
• Lutron Services Scheduling requires at least two (2)
business days’ notice to schedule this session. See the
Contact Information section of this document.
• Rescheduling and/or cancelling a session the same
day could result in additional fees and project timeline
requirements may not be met. If rescheduling is
required, provide at least one (1) business days’ notice
to Lutron Services Scheduling to avoid fees.
• At the time of scheduling, notify Lutron Services
Scheduling of any remote access requirements (e.g.,
remote internet connection protocols).
• Prior to the session, all Vive
TM equipment to be started
up must be installed, wired and/or powered up per
Lutron specifications.
- See the Additional Services Available section for
the Pre-wire Visit if an installation consultation is
required.
• Prior to the session, all controlled fixtures must be
wired, powered, lamped, and tested.
• A customer representative who is familiar with the
installation must be present and available for the
duration of the session to assist in programming over
the phone.
- Work should be performed by persons qualified to
work on and near line-voltage equipment.
• In the event the Remote Startup is unable to be
completed and the installer would like an onsite service
visit, the installer must purchase that service. Standard
lead times for onsite service apply.
