Fillable 369990 Vive System Onsite Full-Scope Startup (LSC-OS-SU-VIVE)

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369990 Vive System Onsite Full-Scope Startup (LSC-OS-SU-VIVE)

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®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
System Solutions Lighting Control System ViveTM Onsite Startup
369990a 1 03.31.16
Service Description
An onsite visit by a Lutron Field Service Representative
to program the Vive
TM System per a customer-approved
sequence of operations. Programming of all Vive
TM
components purchased with this startup visit is included
– wireless remotes, wireless lighting controllers, wireless
occupancy/vacancy sensors, wireless daylight sensors,
wireless plug-load controllers and the configuration of all
applicable software features. An introductory system
training intended for system operators is also included.
Service Inclusions
• During the startup visit a predetermined scope-of-work
will be performed. Unless otherwise noted, that scope
of work will be to program the system components
associated with this startup visit to completion as
specified by a customer-approved sequence of
operations.
• A factory-certified technician or technicians (Lutron
Field Service Representative) will travel to the job site to
perform the startup visit.
• Prior to programming, an audit of the system installation
will be performed to ensure that the system is installed
per Lutron specifications.
• All system remotes and wallstations will be associated
to lighting and plug-load controllers per the customer-
approved sequence of operations.
• Occupancy/vacancy sensors and daylight sensors will
be associated to lighting and plug-load controllers and
will be roughly calibrated per the customer-approved
sequence of operations.
- Timeouts for occupancy/vacancy sensors will be
configured
- If applicable, occupancy/vacancy sensor coverage range
will be adjusted based on built environment
- Daylight sensor setpoints will be configured
- Final calibration is dependent on the final built
environment (e.g., furniture placement, HVAC operations,
space usage) which may not be complete at the time
of calibration; any additional sensor fine-tuning required
after the startup visit is completed is not included. Lutron
will return for fine-tuning for an additional fee
ViveTM System Onsite Full-Scope Startup (LSC-OS-SU-VIVE)
- See the Additional Services Available section for
the Sensor Layout & Tuning Service excluded from
the scope of this startup visit
• Timeclock schedules will be programmed per the
customer-approved sequence of operations.
• Load shed parameters will be configured per the
customer-approved sequence of operations.
• All applicable system components will be tested
after they are programmed to confirm proper
operations.
• An introductory training on overall system operations
and maintenance will be delivered during the visit.
Recording of the training is encouraged but not
provided. A typical training agenda is included in this
document.
• A summary of completed work will be furnished at
the completion of the visit.
• One onsite visit occurring between the hours of
7:00am and 5:00pm, Monday through Friday.
Additional fees may be applied for any work
completed outside of these hours.
• A startup visit may span multiple days depending on
the size of the system. Lutron Services Scheduling
may provide an estimated duration of the startup
visits. Any number of days provided are for
estimating purposes only; any deviation from that
estimate for the original agreed upon scope of work
does not impact the price. Refunds will not apply for
any estimated days unused.
• A Lutron Field Service Representative will be eligible
to provide up to eight (8) contiguous hours of
work per day during this visit. Please consult your
Lutron Sales Representative if more than eight (8)
contiguous hours are required in a working day;
additional fees may apply.
• Upon completion of the startup visit, a Commercial
Systems 2-Year Limited Warranty is included and
the warranty period begins.
1
®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
System Solutions Lighting Control System ViveTM Onsite Startup
369990a 2 03.31.16
Service Exclusions
• Lutron may be unavailable to deliver service on some
holidays. Please consult Lutron Services Scheduling
with any questions regarding these holidays.
• The included system training may be delivered outside
of this startup visit for an additional fee.
• Construction phasing, which may require multiple
visits, is not included in a standard Vive
TM Startup.
Discuss any phasing with your Lutron Sales
Representative, Lutron Project Manager or Lutron
Services Scheduling. Additional fees may apply.
• The Lutron Field Service Representative may
assist, or make recommendations to the customer
representative if troubleshooting of installation issues
is required. If additional time is required for Lutron to
perform the agreed upon scope-of-work because
system components are not installed per Lutron
specifications, additional fees may apply.
• Lutron will not perform work on non-Lutron equipment
or on any Lutron equipment not included in the
scope-of-work associated with this startup visit.
• Any programming required to integrate the Vive
TM
system with any third-party equipment is not included
(e.g., BMS/EMS, HVAC, I.T., audio and video, energy
dashboards, analytical packages).
- See the Additional Services Available section for the
System & Network Integration Consultation service
excluded from the scope of this startup visit
• Any programming or system changes that deviate
from the customer-approved sequence of operations
must be approved in writing through the proper
channels and may require additional fees.
• Replacement of system components due to miswires,
incorrect installation or any other related issue is not
covered under the Lutron warranty and replacements
are the responsibility of the installer.
• Lutron Field Service Representatives will not perform
any installation labor – including relocating equipment.
Service Requirements
• Confirmed access to the required areas must be
acquired by the customer representative prior to the
visit. If rescheduling is required, additional fees may
apply.
• Lutron Services Scheduling requires at least ten (10)
business days’ notice to schedule this visit. See the
Contact Information section of this document.
• Rescheduling and/or cancelling a visit could result
in additional fees and project timeline requirements
may not be met. If rescheduling is required, provide at
least four (4) business days’ notice to Lutron Services
Scheduling to avoid fees.
• At the time of scheduling, notify Lutron Services
Scheduling of any job site access requirements (e.g.,
drug testing, background check, safety training, or PPE
requirements).
• Prior to the visit, all Vive
TM equipment to be started up
must be installed, wired and/or powered up per Lutron
specifications.
• Prior to the visit, all controlled fixtures must be wired,
powered, lamped, and tested.
• A customer representative who is familiar with the
installation must be present and available during the
visit for typical job-specific coordination and access
considerations.
• A customer-approved sequence of operations will be
provided to Lutron prior to, or at the initiation of this
onsite visit. The sequence of operations must clarify to
the Lutron Field Service Representative how the system
is intended to be programmed in each space, including
expected associations between devices (i.e., it must
clarify which occupancy/vacancy sensors, daylight
sensors, remotes, and lighting controllers should be
associated to which load controllers). In the event
that a customer-approved sequence of operations is
unavailable by the initiation of this visit, the Lutron Field
Service Representative will program the system per
the default sequence of operations included within. A
complete sequence of operations will include:
- Groupings of controlled fixtures & any associated
controllers, remotes, and sensors
- Areas of controlled fixtures & any associated controllers,
remotes, and sensors
- Occupancy/vacancy behavior
2
®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
System Solutions Lighting Control System ViveTM Onsite Startup
369990a 3 03.31.16
Service Requirements (continued)
- Daylighting setpoints
- Light levels controlled by remotes and/or wallstations
with buttons capable of custom programming
- Timeclock schedule operations
• A customer representative will sign off on all completed
work at the completion of the visit.
• Any changes to the customer approved sequence of
operations must be made through the proper channels;
additional fees may apply.
Default Sequence of Operations
• In the event that a customer-approved sequence of
operations is not available prior to, or at the initiation of
this startup visit, the Lutron Field Service Representative
will program the system using the framework below.
• For any changes to the default sequence of operations
after startup has begun additional fees may apply.
• Fixture Groupings, Areas and Naming:
- Spaces with individual fixture controllers:
∙ In installations where there are less remotes and/
or wallstations than there are fixture controllers, the
remotes and wallstations will be distributed to control
an even number of grouped fixtures, as best as the
lighting controllers installed will allow.
- Spaces without individual fixture controls:
∙ In small and medium sized spaces (e.g., conference
rooms, bathrooms, offices, classrooms): all controllers
will be grouped and controlled as one area.
∙ In large sized spaces (e.g., open offices, lecture
halls, ballrooms): all controllers in the space will be
grouped as one area and the controls (e.g., remotes,
wallstations, sensors) will be distributed to control an
even number of fixture groupings based on proximity of
the controllers to the controls.
∙ The term “Space,” as used above, is defined as an
architecturally defined space – which may or may
not be defined by walls – with a clearly distinct use.
Lutron Field Service Representatives will employ their
professional judgment in determining what constitutes
a space in cases where spaces are not defined by a
customer-approved sequence of operations.
- Naming Conventions:
∙ During startup a Lutron Field Service
Representative will name all applicable devices
and areas in the software using an agreed upon
or logical naming convention.
• Wireless remotes and wallstations:
- One button: Toggle lights on and off.
- Two button: Top button will turn lights on and
bottom button will turn lights off.
- Three button: Top button will turn lights on, middle
button will be set to a 50% light level, and bottom
button will turn the lights off.
- Four button: Top button will set lights to a 100%
light level, 2nd button down will set lights to a 65%
light level, 3rd button down will set lights to a 35%
light level, and bottom button will turn lights off.
- Five button (3 button with raise/lower): Top button
will turn lights on, middle button will be set to a
50% light level, and bottom button will turn the
lights off.
• Occupancy/vacancy sensor timeout:
- In spaces with remotes and/or wall controls,
sensors will be set up as vacancy sensors (only
automatically turning off the lights) with a 15-minute
(+/- 1-minute) timeout
- In spaces without remotes and/or wall controls,
sensors will set up as occupancy sensors
(automatically turning the lights on and off) with a
15-minute (+/- 1-minute) timeout
• Daylight sensor:
- Sensors without auto-calibration will be calibrated
to achieve 40 foot-candles (+/- 5 foot-candles)
from roughly three (3) feet (91 cm) off the floor at a
distinct point in the room – typically the center of a
room. Note that the consistency of light distribution
throughout the space is highly dependent upon
fixture design and placement
- In small or medium sized spaces, the daylight
sensor will affect the entire area (see Fixture
Groupings, Areas and Naming section at the left)
3
®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
System Solutions Lighting Control System ViveTM Onsite Startup
369990a 4 03.31.16
Default Sequence of Operations (continued)
- In large sized spaces, the daylight sensor(s) will affect
fixture groupings closest to the glazing based logically
at the Lutron Field Service Representative’s discretion
on the number of sensors, the number of fixture
groupings, the amount of glazing, the size of the room
and other applicable architectural factors
• Timeclock schedules
- In the event that no approved sequence of operations
is available, no timeclock events will be programmed
• Load shed
- All areas will be configured to be affected by a load
shed event
- All dimmers affected by a load shed event will
decrease light levels by 10%
- All switches affected by a load shed event will remain
unaffected
Service Recommendations
• Coordinate the calendars of all parties to be involved
in the included system training within the expected
duration of the startup visit.
• Lutron offers a portfolio of elective services that
support the startup process; these services are
offered a-la-carte and are not included as part of
the scope of startup. See the Additional Services
Available section below for information.
Additional Services Available
• Contact your Lutron Sales Representative to confirm
whether these services have been purchased for this
system, or to learn more about and purchase these
services.
• Pre-wire Visit (LSC-PREWIRE): An onsite visit to
review logistical construction considerations.
• System & Network Integration Consultation
(LSC-INT-VISIT): A consultative visit with third-party
integrators/technicians to review integration planning.
• Sensor Layout & Tuning (LSC-SENS-LT): Lutron takes
responsibility for the final location and calibration of
occupancy/vacancy and daylight sensors.
• Onsite System Programming Visit
(LSC-OS-PROG8-SP, LSC-OS-PROG4-SP):
Onsite programming support available in four (4)
and eight (8) hour blocks of time.
• Remote System Programming
(LSC-RMT-PROG4-SP): Remote programming
support available in four (4) hour blocks of time.
• After Hours Startup (LSC-AH-SU)
• Onsite Scene and Level Tuning Visit (LSC-AF-VISIT):
A system fine-tuning visit during or after startup to
assist a specifier in achieving their vision.
• System Performance-Verification Documentation
(LSC-SPV-DOC): System verification documentation
that describes pre-functional and functional tests
and captures test results.
• Title 24 Acceptance Test Visit (LSC-SPV-DOC-T24):
Includes the testing and documentation of test
results required by Title 24 for the interior lighting
control system.
• Onsite Performance-Verification Walkthrough
(LSC-WALK): Demonstration of system performance
and/or assistance in testing provided to a customer
representative.
• Warranty Audit Visit (LSC-WNTY-AUD): A warranty
prerequisite and an onsite visit to audit and test a
system programmed by others.
• Customer-Site Solution Training
(LSC-TRAINING-SP): Onsite system training.
• System Optimization (LSC-SYSOPT-SP): An onsite
visit to identify and implement system optimizing
lighting control adjustments.
• Silver Enhanced Warranty (LSC-E8S): An 8-year,
pro-rated enhanced warranty.
• Gold & Platinum Enhanced Warranties (LSC-E8G,
LSC-E8P): Upgraded 8-year, pro-rated enhanced
warranties including expedited response time and
an annually scheduled Preventive Maintenance Visit.
• Silver Technology Support Plan (LSC-SILV-IW):
A multi-year service agreement that includes
100% parts and diagnostic labor for the life of the
agreement.
4
®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
System Solutions Lighting Control System ViveTM Onsite Startup
369990a 5 03.31.16
Additional Services Available (continued)
• Gold & Platinum Technology Support Plans
(LSC-GOLD-IW, LSC-PLAT-IW): Multi-year service
agreements that include 100% parts, diagnostic
labor, expedited response time and an annually
schedule preventive maintenance visit for the life of the
agreement.
• Additional Annual Scheduled Maintenance Visits
(LSC-SCH-MAINT): Additional visits associated with
Enhanced Warranties and/or Technology Support
plans.
Typical Training Agenda
• This agenda may change depending on system
capability.
• System Overview
- Controls
- Components
- Functionality walk-through
• System Software
- Navigation
- System features
- Administration
- Programming adjustments
• Preventive Maintenance
• Warranty Information
• Additional Lutron Service & Support
Dial 800.523.9466 and follow the prompts for Field
Service, then Scheduling.
- Technical support
- Remote services
- Onsite services
- Additional training opportunities
• Questions/Discussion
Contact Information
Technical Support (Toll-free, 24/7)
1.800.523.9466
Lutron Services Scheduling
Phone: 1.844.LUTRON1 (588.7661)
E-mail: LSCscheduling@lutron.com
To schedule this startup visit
• Visit www.lutron.com/scheduling, or
• E-mail or call Lutron Services Scheduling
Please contact your Lutron Sales Representative for
further questions on services offered by Lutron.
5
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369990 Vive System Onsite Full-Scope Startup (LSC-OS-SU-VIVE)

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Completed 13 May 2020

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