Grade Appeal for Online Students September 2018tk
Page 1 of 7
TO: The Student Appealing a Course Grade AND Who Is Taking ALL of their
Lamar University Classes Online.
FROM: The Office of the Associate Provost for Academic Affairs
NOTE: PRIOR TO BEGINNING THIS PROCESS, the student should talk with the
instructor who awarded the grade to discuss the situation and to attempt to
resolve the problem. If possible, it is best to meet face-to-face, however,
discussion via telephone, e-mail, course chat room, video conference, or other
technology-based media is acceptable.
Introduction
The instructor (defined as one who has the responsibility for a class, special project, internship,
or thesis) has the authority over all matters affecting the conduct of the class, including the
assignment of grades. Student performance should be evaluated according to academic criteria
made available to all students within the first two weeks of each semester, and grades should not
be determined in an arbitrary or capricious manner. When a student disagrees with the final
grade given by an instructor, fair play requires the opportunity for an orderly appellate
procedure. A student must initiate the appeal procedure within 20 school days (excluding
Saturday, Sunday, and official student holidays) of the beginning of the semester subsequent to
the one in which the grade was awarded if enrolled that semester (otherwise, within 20 school
days of the next semester in which the student is enrolled), or 150 calendar days after the
issuance of spring semester grades, should the student not be enrolled during any summer
semester. In the case of accelerated courses in year-round programs, the student must initiate the
appeal procedure within 20 school days of the posting online of the final course grade if enrolled
in another distance education course, or within 40 calendar days of the posting of the final course
grade to be appealed if not enrolled in another Lamar University course. This appellate process
does not involve allegations concerning the competence of a faculty member, the fairness of
examinations, the difficulty of a course, or matters of a purely academic nature. Rather, its
purpose is to provide for the collection and evaluation of evidence shedding light on an
allegation that a grade is invalid because of arbitrary, capricious, unethical, behavior on the part
of an instructor of record.
When you challenge a grade, the burden of proof lies with you. Be certain that your case for
appeal is complete and thorough. Read the following description of the grade appeal process
carefully, and follow each step. It is your responsibility to transmit the original Appeal Form for
Grade Review electronically, to the university official at each stage in the appeal process. (If the
appeal reaches the office of the Associate Provost, you will transmit this form to him/her.)
Additional information concerning the grade review process is available in the Student
Handbook. It should be noted that if the chair and/or dean finds for the student, the faculty
member has the same right of appeal as the student.
Grade Appeal for Online Students September 2018tk
Page 2 of 7
Procedure Checklist
[ ] 1. You should have obtained an electronic version of these documents from the
Academic Affairs website or a paper copy from a chair in a department office,
from a dean in a college office, or from a representative of the Office of the
Associate Provost (310 Wayne A. Reaud Building). If you have any questions,
your department chair, your dean, or the Associate Provost (409-880-8400) will
be happy to explain the entire process, in addition to your rights and obligations.
[ ] 2. The first step in the grade review process is a discussion via one of the modes of
communication described in the “NOTE” at the beginning of this document
between the student and the instructor who awarded the grade. If you have not
already had such interaction, you must do so immediately.
[ ] 3. Fill in the information that is requested at the top of the Appeal Form for Grade
Review for Online Students, which is attached.
[ ] 4. In a separate document created in Microsoft Word, describe your reasons for
believing that you deserve a change of grade in the course. You must include a
summary of the discussion with your instructor, emphasizing why you believe
that the instructor acted in an arbitrary, capricious, unethical, and/or academically
non-standard manner. You will submit this document at each stage along with the
Appeal Form for Grade Review,
[ ] 5. Provide the instructor a copy of your summary and Appeal Form for Grade
Review, with the information requested in the heading completed, via e-mail, and
ask him or her to respond to these two documents and return them to you via e-
mail. If the instructor does not respond within ten days of receipt of these
documents, proceed to the next step.
[ ] 6. Contact the chair of the department in which the course was taught. Explain to
the chair the problem with your grade, and provide him/her with your summary
document and the Appeal Form for Grade Review. The chair will schedule a
meeting with you and the instructor, either separately or together, via one of the
modes of communication described in the “NOTE” at the beginning of this
document. If no agreement is reached at this/these meeting(s), the department
chair will provide his/her written assessment of the situation (using Microsoft
Word) and send it to you. A copy of this document will be included in the
materials forwarded to the college level. You should provide the chair copies of
all materials that you have that were relevant to the calculation of your grade, to
include all graded materials returned to you. The instructor will do the same.
Proceed to Step 7. (If the department chair is also the instructor, skip Step 6 and
proceed to Step 7.)
[ ] 7. Contact the academic dean of the college in which the instructor teaches. Explain
to the dean the problem with your grade, and provide (via e-mail) him/her your
written summary, the response from the chair, and the Appeal Form for Grade
Review. The dean may convene the colleges Student-Faculty Relations
Committee to review the materials related to the grade appeal (given to him/her
Grade Appeal for Online Students September 2018tk
Page 3 of 7
by the department chair) and to meet with you and the instructor (either
electronically or in person), after which the Committee will make a
recommendation to the dean. Based upon the deans analysis of the situation,
perhaps informed by a recommendation from the Student-Faculty Relations
Committee, the dean will try to resolve the problem. If no solution is reached and
you wish to continue your appeal, the dean will provide you with a summary
(created in Microsoft Word) of the rationale for his/her decision, along with the
recommendation of the Committee (if applicable). (If the dean is also the
instructor, skip Step 7 and proceed to Step 8.)
[ ] 8. Within one week of receiving the deans decision, you must send, via e-mail, to
the Office of the Associate Provost (AcademicAffairs@lamar.edu) a copy of your
summary, the responses from the dean and chair, your Appeal Form for Grade
Review, and a letter of appeal of the dean’s decision (using Microsoft Word)
summarizing your reason(s) for it. These items will constitute your appeal to the
Associate Provost. The Associate Provost will then contact the dean and obtain
all other materials relevant to your appeal. If there are any materials of which you
do not have a copy, they will be transmitted to you at this time.
[ ] 9. When the complete appeal package is received by the Associate Provost, a
University Grade Review (UGR) Committee from among the members of the five
college Student-Faculty Relations Committees. The committee will be
constituted of four faculty from colleges other than the one in which the appeal
originated and three students, at least one of whom shall be a graduate student and
all of whom shall be majors in departments other than the department in which the
appeal originated. The committee chair will contact you at the telephone number
or e-mail address you provided in the heading on the Appeal Form for Grade
Review. You will be provided a list of the members and alternates of the UGR
Committee (one of which you may challenge for cause) and an academic records
release form, which you must sign and return to the Associate Provost. The UGR
Committee will review all materials related to the appeal and will meet at least
with you and with the instructor using one of the modes of communication
described in the “NOTE” at the beginning of this document. You will be
contacted by the UGR chair to arrange a suitable date and time. Subsequent to
these discussions, the UGR chair will make a recommendation to the Associate
Provost who will make and notify the parties involved of the final decision.
Grade Appeal for Online Students September 2018tk
Page 4 of 7
APPEAL FORM FOR GRADE REVIEW ONLINE STUDENTS
NAME: _____________________________________________ DATE: _________________
TELEPHONE: ____________________________ E-MAIL: ___________________________
CLASS: [ ] Freshman [ ] Sophomore [ ] Junior [ ] Senior [ ] Graduate Student
MAJOR: _____________________________ ADVISOR: _________________________
NOTE: Notify the Office of the Associate Provost if any of the above data changes
(Phone: 409-880-8400, Email: AcademicAffairs@lamar.edu).
COURSE: ____________________________________________________________________
(Course Prefix, Section, Title)
SEMESTER OR MONTH (IF ACCELERATED COURSE) IN WHICH DISPUTED GRADE
WAS AWARDED: _____________________________________________________________
Semester (or Month) / Year
NAME OF INSTRUCTOR: ______________________________________________________
GRADE RECEIVED: _________________ GRADE EXPECTED: ________________
********************
To the Instructor: Because you and the student were unable to resolve the grade dispute to your
mutual satisfaction, this appeal is being carried to the departmental level. You should summarize
in writing, using Microsoft Word, your rationale for denying the student’s grade appeal and send
it to the student via e-mail, along with the Appeal Form for Grade Review for Online Students
(with which the appellant provided you), which you should sign and date indicating only that you
have read the student’s statement and have responded as required. Within 10 working days of
signing the form, you should give your chair a copy of all materials used in the calculation of the
student’s grade, a copy of the course syllabus, a copy of your grade book including all students
in the class and the grades they were assigned, a written statement summarizing the way in
which you assigned the students’ grades, a copy of the appellant’s summary statement and your
response to it, and a copy of the Appeal Form for Grade Review for Online Students which you
have signed. Your department chair will request a meeting with you and the student either
separately or together using one of the modes of communication included in the “NOTE” at the
beginning of the Grade Appeal Checklist, to discuss the appeal and the documentation provided
by both you and the student. You should have with you copies of the materials you gave to your
chair, which will also be provided to the student (taking care to preserve the anonymity of the
other students in the class). If your chair cannot help you and the student arrive at a solution and
Grade Appeal for Online Students September 2018tk
Page 5 of 7
finds in favor of the student, you have the same right of appeal to the next higher authority as the
student.
_________________________________ ________________________
Signature of the Instructor Date
********************
To the Department Chair: You should schedule a meeting with the student and the instructor, either
separately or together, and attempt to resolve the grade dispute. The modes of communication
that may be used for this purpose are included in the “NOTE” at the beginning of the Grade
Appeal Checklist. In the event you are unable to do so, you must:
(1) inform the student, in writing (using Microsoft Word) of your decision to deny the
appeal and the rationale for it, via e-mail; and
(2) furnish copies of all materials relevant to the calculation of the student's grade to
the student as well as the dean of your college, making certain to preserve the
anonymity of the other students in the class:
a. a copy of page(s) from the course grade book with names (but not the
grades) of other students in the class expunged;
b. all tests, quizzes, reports, exams, or other materials which were used in
determining the grade (student should supply copies of those which were
returned); and
c. a description of the procedure utilized to calculate the course grade, as
well as the grading criteria actually given to the students (either orally or
in writing) at the beginning of the course.
(3) In addition, you should obtain and forward to your dean all materials given to you
by the student and the instructor, whatever else either party deems pertinent to the
appeal process (e.g., handouts, class notes, letters of support), and a written
summary of your own assessment of the grade dispute and decision, which you
should also give to the student. This must be done within at least 15 working
days of your receipt of the Appeal Form for Grade Review from the student.
______________________________ ________________________
Signature of the Department Chair Date
click to sign
signature
click to edit
click to sign
signature
click to edit
Grade Appeal for Online Students September 2018tk
Page 6 of 7
To the Dean: You should convene the colleges Student-Faculty Relations Committee and/or
attempt to reconcile the problem. (Note: If you refer the appeal to the Committee, that body
must meet at least with the appellant and the instructor either together or separately, to hear their
perceptions of the dispute and related issues, using one of the modes of communication included
in the “NOTE” at the beginning of the Grade Appeal Checklist.) If this proves impossible (i.e.,
you decide to deny the appeal based upon the Committees recommendation and/or as a result of
your own actions/analysis), within three weeks following your original receipt of the appeal from
the student, you must schedule a meeting with the student using one of the modes of
communication described in the “NOTE” at the beginning of the Grade Appeal Checklist, and
inform him/her in writing (using Microsoft Word) of your decision and the rationale for it. Also,
ask if the student wishes to continue the appeal. If not, the process has been concluded, and you
should retain all the materials relevant to the appeal in your files for at least five years. If so (or
if the student is unsure),
(1) provide the student the Appeal Form for Grade Review for Online Students with
appropriate annotations in each section (i.e., Instructor, Chair, Dean), as well as
your statement of denial of appeal and the rationale for it, and inform the student
that these documents must be submitted to the Associate Provost as the appeal
documents along with the student’s own written statement of appeal with
rationale;
(2) inform the student in writing that an appeal to the Associate Provost must be
submitted within seven days of receipt of your communication, which should
either be e-mailed or sent via certified U.S. mail, return receipt requested;
(3) notify the Associate Provost, in writing, of the potential appeal; and
(4) retain all materials relevant to the process for transmittal to the Associate Provost
if requested following the one-week appeal period.
Check One: ___ Student-Faculty Relations Committee Convened
(attach recommendation)
___ Student-Faculty Relations Committee Not Convened
________________________________ ________________________
Signature of the Dean Date
*******************************
click to sign
signature
click to edit
Grade Appeal for Online Students September 2018tk
Page 7 of 7
To the Office of the Associate Provost: Included with this form are all materials pertinent to a
grade appeal which has progressed from the instructor level through the decanal level. Please
sign and date this Appeal Form for Grade Review for Online Students and indicate the action(s)
taken.
______________________________ ________________________
Signature of the Associate Provost Date
[ ] Referred to University Grade Review Committee
[ ] Student contacted on _____________________________
Date/Time
[ ] Other (describe below)
click to sign
signature
click to edit