®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
Energi TriPak
LSC-PH-SU-SAEC Telephone Startup
369-530b 1 03.28.12
Energi TriPak
Telephone Startup
Energi TriPak
Telephone Startup provides access to a Factory Certified Telephone Startup Technician during
normal business hours. This service will include instructions and guidance for a complete system functional test
and use of the system programming interface. The Telephone Startup is not to exceed two (2) hours. Telephone
Startup must be scheduled at least two (2) business days in advance.
To schedule a Telephone Startup, please contact the Scheduling Department at 1.800.523.9466. Systems
purchased with Telephone Startup include a 1-year parts warranty by default. Quoted systems qualify for a
warranty upgrade from the 1-year parts warranty to a standard 2-year warranty with online registration by the
enduser. Go to www.lutron.com/service for more information and to register for the warranty upgrade.
How to Redeem Telephone Startup
•Toscheduletheinitialcall,theinstallershouldcallLutronat1.800.523.9466andfollowthepromptstoField
Service Scheduling
.TheLutronJobNumberorLutronOrderNumberwillberequiredforscheduling.
•IfTelephoneStartup(modelnumberLSC-PH-SU-SAEC)wasnotpurchasedwiththeequipment,itmaybe
purchasedseparatelybycallingLutronat1.800.523.9466andfollowingthepromptstoField Service
Customer Service.
•TelephoneStartupincludesdedicatedtelephoneguidancebyaCertiedTelephoneStartupTechnicianoccurring
betweenthehoursof8AMand5PMEST,MondaythoughFriday,notincludingLutronHolidays.Callscanbe
made outside of standard hours for an additional charge.
•Lutronrequirestwo(2)businessdaysnoticetoscheduleaTelephoneStartupServicedate&time.Shorternotices
may incur expedite fees. Calls outside of standard hours may require additional lead time.
•Thisservicemayrequiremultiplecallsdependingonthesizeofthesystemandneedsoftheinstaller.
See Lutron Responsibilities on the next page regarding call limits.
•IntheeventtheTelephoneStartupisunabletobecompletedandtheinstallerwouldlikeanonsiteservicevisit,the
installer must purchase that service. Standard lead times for onsite service apply.
Installer Responsibilities
Prior to initial call
•Installandwirethesystemperspecication,includingtheterminationofalllow-voltagewires.
•Verifycorrectsysteminstallationusingthephonestartupchecklistavailableatwww.lutron.com/service
•Ensurethatallcontrolledballastsandswitchlegsarefullylamped,powered,andhavebeentestedpriortostartup
date.
•Documentsystemlayoutanddesiredoperationinordertoaidinstartup.
•Planstartupneartheendofsitecompletion.Furnishingsandnishescanaffectperformanceandcalibration
of sensors.
•Verifyabilitytomakeandreceivetelephonecallsnearallsystemcomponents.
•Verifythatallsystemcomponentswillbeaccessiblebyinstallerduringstartup.
•ConsiderpurchasingaLutronRLampSocketWiringTester(FDB-LSWT-T5/T8)toaidinthestartupprocess,ifthis
device was not included with the equipment.
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®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
Energi TriPak
LSC-PH-SU-SAEC Telephone Startup
369-530b 2 03.28.12
Installer Responsibilities (continued)
During startup
•Workshouldbeperformedbypersonsqualiedtoworkonandnearline-voltageequipment.
•Observeallsafetyprecautions,labels,andstandardpracticeswhileinteractingwiththeequipment.
•Havereadilyavailablethefollowingtools,includingbutnotlimitedto:
•Basichandtools
•MultimeterthatcanmeasureAC/DCvoltageandresistance
•Lightmeter(requiredforsettingupdaylightharvesting)
•Penandpaperavailabletorecordnotes,measurements,etc.
Lutron Responsibilities
•ACertiedTelephoneStartupTechnicianwillcallthedesignatedcontact(establishedduringschedulingprocess)
within 20 minutes of the scheduled time.
•ACertiedTelephoneStartupTechnicianwillprovideastartupcontactandphonenumbertouseincaseof
disconnection and for follow-up calls originated by the installer.
•LutronwillprovideaTelephoneStartupService,asindicatedonthepurchasedBillofMaterials.
•TelephoneStartupcalltimeistrackedin15minuteincrements.EachcallplacedbyLutrontotheinstalleror
fromtheinstallertoLutronwillresultinaminimumofone15minutesessionbeingdeductedfromthe
“not-to-exceed” amount, regardless of call duration.
•ContinuoustelephonecontactisnotrequiredthroughouttheStartupprocess.Whenappropriate,theStartup
Technician may suspend the call to allow the installer to complete certain tasks.
•Attheendofeachcallsession,theCertiedTelephoneStartupTechnicianwillinformthesitecontactofthe
“not-to-exceed” time remaining.
•Additionaltimemaybepurchasedshouldalltimebedepletedpriortostartupcompletion.
Typical Startup Tasks
The Factory Certified Telephone Startup Technician may guide the installer through the following tasks, depending
onsystemconguration:
•Anyinstallationissueswillbediscussedandtheinstallerwillbedirectedonresolutionoftheseissues.
•Systemcommunicationintegritywillbeveried.
•Systemmaybeconguredasfollows:
•Assignwirelessdevices
•Denezonesofcontrol
•Setscenelevels
•Setoccupancybehavior
•Calibratedaylightharvesting
•Denewallstationfunction
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®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
Energi TriPak
LSC-PH-SU-SAEC Telephone Startup
369-530b 3 03.28.12
Typical Startup Tasks (continued)
•Occupancysensorswillbetestedandcalibrated.Finalcalibrationisdependantonfurnitureplacement,HVAC
operation, and space usage.
•Daylightsensorswillbetestedandcalibratedperthesequenceofoperations.
•Allcontrolswillbetestedforproperoperation.
Exceptions
•Lutronisnotresponsibleforerrorsinprogramming,installation,oranydamagesrelatedtosysteminstallation
or startup.
•Replacementofcontrolsordevicesdamagedduetomiswires,incorrectinstallation,oranyotherrelatedissuenot
coveredundertheLutron®warrantyistheresponsibilityoftheInstaller.
•WheninterfacingLutron® components with third-party equipment, the Factory Certified Telephone Startup
Technicianwillcooperatewiththeinstaller,butmaynothavespecicinformationonthird-partyequipment.Lutron
is not responsible for the ultimate interfacing and specific performance of third-party equipment when used with
Lutron
® systems.
Additional Service Offerings
LutronoffersadditionalitemsthatarenotincludedwithTelephoneStartup,butmaybepurchasedseparately.
•LSC-AF-VISIT –Aimandfocusvisitwithdesignteamorenduser.Thisvisitistypicallycoordinatedbythe
constructionteamthatincludesdesigners,Lutron,andtheendusertosetuplightlevelsandadjustxtures.
•LSC-SYSOPT –Systemoptimizationvisitwithenduser.Thisvisitiscoordinatedbytheinstallerorenduserto
optimizethesystemperformancetospecicprojectdetails.
•LSC-WALK Start-up agent or design team walk-through visit. The construction team and the agent requiring
the walk-through coordinate this visit. This visit is for any type of additional walk-through that is required for
jobcompletion.
•LSC-SILV-IW, LSC-GOLD-IW, LSC-PLAT-IW – These are extended warranty part numbers for the system per
thespecication.Warrantyinformationissuppliedwithinthesubmittaldocumentation.
•LSC-TRAINING –Thisvisitisforadditionaltimeonthejobfortrainingtheenduser.Theinstallerortheenduser
typically coordinates this visit.
•LSC-AH-SU – Afterhoursstart-up.Ifnormalbusinesshoursarenotacceptableforstart-up,afterhoursstartup
can be purchased.
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