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369 532b (Lutron Electronics, Inc.)

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®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
GRAFIK Eye® 3000 LSC-PH-SU-3000 Telephone Startup
369-532b 1 03.28.12
GRAFIK Eye® 3000 Telephone Startup
GRAFIK Eye® 3000 Telephone Startup provides access to a Factory Certified Telephone Startup Technician during
normal business hours. This service will include instructions and guidance for a complete system functional test
and use of the system programming interface. The Telephone Startup is not to exceed two (2) hours. Telephone
Startup must be scheduled at least two (2) business days in advance.
To schedule a Telephone Startup, please contact the Scheduling Department at 1.800.523.9466. Systems
purchased with Telephone Startup include a 1-year parts warranty by default. Quoted systems qualify for a
warranty upgrade from the 1-year parts warranty to a standard 2-year warranty with online registration by the
enduser. Go to www.lutron.com/service for more information and to register for the warranty upgrade.
How to Redeem Telephone Startup
•Toscheduletheinitialcall,theinstallershouldcallLutronat1.800.523.9466andfollowthepromptstoField
Service Scheduling
.TheLutronJobNumberorLutronOrderNumberwillberequiredforscheduling.
•IfTelephoneStartup(modelnumberLSC-PH-SU-3000)wasnotpurchasedwiththeequipment,itmaybe
purchasedseparatelybycallingLutronat1.800.523.9466andfollowingthepromptstoField Service
Customer Service.
•TelephoneStartupincludesdedicatedtelephoneguidancebyaCertiedTelephoneStartupTechnicianoccurring
betweenthehoursof8AMand5PMEST,MondaythoughFriday,notincludingLutronHolidays.Callscanbe
made outside of standard hours for an additional charge.
•Lutronrequirestwo(2)businessdaysnoticetoscheduleaTelephoneStartupServicedate&time.Shorternotices
may incur expedite fees. Calls outside of standard hours may require additional lead time.
•Thisservicemayrequiremultiplecallsdependingonthesizeofthesystemandneedsoftheinstaller.
See Lutron Responsibilities on the next page regarding call limits.
•IntheeventtheTelephoneStartupisunabletobecompletedandtheinstallerwouldlikeanonsiteservicevisit,the
installer must purchase that service. Standard lead times for onsite service apply.
Installer Responsibilities
Prior to initial call
•Installandwirethesystemperspecication,includingtheterminationofalllow-voltagewires.
Note:Bypassjumpers(ifapplicable)shouldbeleftinplaceuntilstartup.
•Verifycorrectsysteminstallationusingthephonestartupchecklistavailableatwww.lutron.com/service
•Ensurethatallcontrolledswitchlegsarefullylamped,powered,andhavebeentestedpriortostartupdate.
•Documentsystemlayoutanddesiredoperationinordertoaidinstartup.
•Planstartupneartheendofsitecompletion.Furnishingsandnishescanaffectperformanceandcalibration
of sensors.
•Verifyabilitytomakeandreceivetelephonecallsnearallsystemcomponents.
•Verifythatallsystemcomponentswillbeaccessiblebyinstallerduringstartup.
Continued on next page...
1
®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
GRAFIK Eye® 3000 LSC-PH-SU-3000 Telephone Startup
369-532b 2 03.28.12
Installer Responsibilities (continued)
During startup
•Workshouldbeperformedbypersonsqualiedtoworkonandnearline-voltageequipment.
•Observeallsafetyprecautions,labels,andstandardpracticeswhileinteractingwiththeequipment.
•Havereadilyavailablethefollowingtools,includingbutnotlimitedto:
•Basichandtools
•MultimeterthatcanmeasureAC/DCvoltageandresistance
•Penandpaperavailabletorecordnotes,measurements,etc.
Lutron Responsibilities
•ACertiedTelephoneStartupTechnicianwillcallthedesignatedcontact(establishedduringschedulingprocess)
within 20 minutes of the scheduled time.
•ACertiedTelephoneStartupTechnicianwillprovideastartupcontactandphonenumbertouseincaseof
disconnection and for follow-up calls originated by the installer.
•LutronwillprovideaTelephoneStartupService,asindicatedonthepurchasedBillofMaterials.
•TelephoneStartupcalltimeistrackedin15minuteincrements.EachcallplacedbyLutrontotheinstalleror
fromtheinstallertoLutronwillresultinaminimumofone15minutesessionbeingdeductedfromthe
“not-to-exceed” amount, regardless of call duration.
•ContinuoustelephonecontactisnotrequiredthroughouttheStartupprocess.Whenappropriate,theStartup
Technicianmaysuspendthecalltoallowtheinstallertocompletecertaintasks.
•Attheendofeachcallsession,theCertiedTelephoneStartupTechnicianwillinformthesitecontactofthe
“not-to-exceed” time remaining.
•Additionaltimemaybepurchasedshouldalltimebedepletedpriortostartupcompletion.
Typical Startup Tasks
TheFactoryCertiedTelephoneStartupTechnicianmayguidetheinstallerthroughthefollowingtasks,
dependingonsystemconguration:
•Anyinstallationissueswillbediscussedandtheinstallerwillbedirectedonresolutionoftheseissues.
•Systemdevicesandcontrollerswillbeaddressed.
•Systemcommunicationintegritywillbeveried.
•Systemmaybeconguredasfollows:
•Conguresystemforinstalledloadtypes
•Denewallstationfunction
•Setscenelevels
•Setoccupancybehavior
•Conguretimeclock
Continued on next page...
2
®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
GRAFIK Eye® 3000 LSC-PH-SU-3000 Telephone Startup
369-532b 3 03.28.12
Typical Startup Tasks (continued)
•Occupancysensorswillbetestedandcalibrated.Finalcalibrationistheresponsibilityoftheinstallerorend-user
sinceitisdependantonfurnitureplacement,HVACoperation,andspaceusage.
•Allcontrolswillbetestedforproperoperation.
Exceptions
•Lutronisnotresponsibleforerrorsinprogramming,installation,oranydamagesrelatedtosysteminstallation
or startup.
•Replacementofcontrolsordevicesdamagedduetomiswires,incorrectinstallation,oranyotherrelatedissue
notcoveredundertheLutron® warranty is the responsibility of the Installer.
•WheninterfacingLutron® components with third-party equipment, the Factory Certified Telephone Startup
Technician will cooperate with the installer, but may not have specific information on third-party equipment.
Lutronisnotresponsiblefortheultimateinterfacingandspecicperformanceofthird-partyequipmentwhen
usedwithLutron® systems.
Additional Service Offerings
LutronoffersadditionalitemsthatarenotincludedwithTelephoneStartup,butmaybepurchasedseparately.
•LSC-AF-VISIT – Aim and focus visit with design team or end user. This visit is typically coordinated by the
constructionteamthatincludesdesigners,Lutron,andtheendusertosetuplightlevelsandadjustxtures.
•LSC-SYSOPT –Systemoptimizationvisitwithenduser.Thisvisitiscoordinatedbytheinstallerorenduserto
optimizethesystemperformancetospecicprojectdetails.
•LSC-WALK –Start-upagentordesignteamwalk-throughvisit.Theconstructionteamandtheagentrequiring
thewalk-throughcoordinatethisvisit.Thisvisitisforanytypeofadditionalwalk-throughthatisrequiredfor
jobcompletion.
•LSC-SILV-IW, LSC-GOLD-IW, LSC-PLAT-IW – These are extended warranty part numbers for the system per
thespecication.Warrantyinformationissuppliedwithinthesubmittaldocumentation.
•LSC-TRAINING –Thisvisitisforadditionaltimeonthejobfortrainingtheenduser.Theinstallerortheenduser
typically coordinates this visit.
•LSC-AH-SU – After hours start-up. If normal business hours are not acceptable for start-up, after hours startup
can be purchased.
3
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