Fillable 3601233a LSC-PLAT-IW Technology Support Plan: Platinum Level

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3601233a LSC-PLAT-IW Technology Support Plan: Platinum Level

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SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
Lutron® ServiceLSC-PLAT-IW
3601233a 1 07.11.12
Technology Support Plan: Platinum Level
(LSC-PLAT-IW)
• Allows for xed yearly system maintenance costs.
• 24-Hour On-Site/Remote Response Time: A
Lutron Services Company Engineer will respond
within 24hours of your call for troubleshooting and
diagnosis.
• Remote Access Support: Diagnostics and
programming for systems with that capability. An
appropriate communications link to the computer
must be installed to allow Lutron to remotely
support the System. Contact Lutron for supported
communication link protocols (i.e., Ethernet).
• Includes “Lutron Electronics Co., Inc. Commercial
Systems Limited Warranty” for the length of the
Technology Support Plan.
• Please refer to “Terms and Conditions of Lutron
Services Co., Inc. Technology Support Plan” for
additional coverage details.
Description
• On-site service to troubleshoot and diagnose the
Lighting Control System (“LCS”) manufactured by
Lutron Electronics Co., Inc. (“Lutron”).
• LCS replacement parts and Lutron ballasts/LED
drivers, new or rebuilt, at the option of Lutron Services
Co., Inc. (“LSC”).
• Remote Diagnostics and four (4) hours of remote
programming annually for applicable LCS systems.
• 24/7 technical phone support, excluding LSC holidays.
• Parts coverage for LCS greater than ten (10) years old
will be on a return and refurbish basis only.
• On-site coverage hours are 8:00 a.m. to 5:00 p.m.
Monday through Friday, excluding LSC holidays.
Travel costs incurred by LSC are included. Support at
Customer’s request outside normal business hours
will be billable at LSC’s then-current rates and include
minimum charges for overtime hours.
• Annual scheduled preventative maintenance site visit,
which can include on-site customer training, minor
reprogramming, and system optimization.
• If purchased with the system, the included rst
and second year Technology Support Plan will be
upgraded from a Silver Level Plan (LSC-SILV-IW) to a
Platinum Level Plan (LSC-PLAT-IW).
1
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3601233a LSC-PLAT-IW Technology Support Plan: Platinum Level

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Completed 28 April 2020

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