Fillable 3601231a Technology Support Plan Spec Submittal 3601221b

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3601231a Technology Support Plan Spec Submittal 3601221b

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SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
Lutron®
3601221b 1 10.23.13
Technology Support Plan - Silver Level
Technology Support Plan - Silver Level
(LSC-SILV-IW)
• Remote Access Support - Diagnostics for systems
with that capability. An appropriate communications
link to the computer must be installed to allow Lutron
to remotely support the System. Contact Lutron for
supported communication link protocols (i.e. Ethernet).
• Includes “Lutron Electronics Co., Inc. Commercial
Systems Limited Warranty” for the length of the
Technology Support Plan.
• Please refer to “Terms and Conditions of Lutron
Services Co., Inc. Technology Support Plan,” for
additional coverage details.
Description
• On-site service to troubleshoot and diagnose the
Lighting Control System (“LCS”) manufactured by
Lutron Electronics Co., Inc. (“Lutron”).
• LCS replacement parts and Lutron ballasts/LED
drivers; new or rebuilt, at the option of Lutron Services
Co., Inc. (“LSC”).
• Remote Diagnostics for applicable LCS systems.
• 24/7 technical phone support, excluding LSC holidays.
• Parts coverage for LCS greater than ten (10) years old
will be on a return and refurbish basis only.
• On-site coverage hours are 8:00 am to 5:00 pm
Monday through Friday excluding Lutron holidays.
Travel costs incurred by LSC are included. Support
at Customers request outside normal business
hours, will be billable at LSC’s then-current rates and
minimum charges for overtime hours. Response time:
LSC services scheduled on an “as available” basis.
• Allows for fixed yearly system maintenance costs.
Service
1
®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
Lutron®
3601221b 2 10.23.13
Technology Support Plan - Gold Level
Technology Support Plan - Gold Level
(LSC-GOLD-IW)
• Allows for fixed yearly system maintenance costs.
• 72-Hour Onsite/Remote Response Time - A Lutron
Services Company Engineer will respond within
72hours of your call for troubleshooting and
diagnosis.
• Remote Access Support - Diagnostics for systems
with that capability. An appropriate communications
link to the computer must be installed to allow Lutron
to remotely support the System. Contact Lutron for
supported communication link protocols (i.e. Ethernet).
• Includes “Lutron Electronics Co., Inc. Commercial
Systems Limited Warranty” for the length of the
Technology Support Plan.
• Please refer to “Terms and Conditions of Lutron
Services Co., Inc. Technology Support Plan,” for
additional coverage details.
Description
• On-site service to troubleshoot and diagnose the
Lighting Control System (“LCS”) manufactured by
Lutron Electronics Co., Inc. (“Lutron”).
• LCS replacement parts and Lutron ballasts/LED
drivers; new or rebuilt, at the option of Lutron Services
Co., Inc. (“LSC”).
• Remote Diagnostics for applicable LCS systems.
• 24/7 technical phone support, excluding LSC holidays.
• Parts coverage for LCS greater than ten (10) years old
will be on a return and refurbish basis only.
• On-site coverage hours are 8:00 am to 5:00 pm
Monday through Friday excluding Lutron holidays.
Travel costs incurred by LSC are included. Support
at Customers request outside normal business
hours, will be billable at LSC’s then-current rates and
minimum charges for overtime hours.
• Annual scheduled preventive maintenance site visit
which can include on-site customer training, minor
reprogramming, and system optimization.
• If purchased with the system, the included first
and second year Technology Support Plan will be
upgraded from a Silver Level Plan (LSC-B2) to a Gold
Level Plan (LSC-GOLD-IW).
Service
2
®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
Lutron®
3601221b 3 10.23.13
Technology Support Plan - Platinum Level Service
Technology Support Plan - Platinum Level
(LSC-PLAT-IW)
• Allows for fixed yearly system maintenance costs.
• 24-Hour Onsite/Remote Response Time - A Lutron
Services Company Engineer will respond within
24hours of your call for troubleshooting and
diagnosis.
• Remote Access Support - Diagnostics for systems
with that capability. An appropriate communications
link to the computer must be installed to allow Lutron
to remotely support the System. Contact Lutron for
supported communication link protocols (i.e. Ethernet).
• Includes “Lutron Electronics Co., Inc. Commercial
Systems Limited Warranty” for the length of the
Technology Support Plan.
• Please refer to “Terms and Conditions of Lutron
Services Co., Inc. Technology Support Plan,” for
additional coverage details.
Description
• On-site service to troubleshoot and diagnose the
Lighting Control System (“LCS”) manufactured by
Lutron Electronics Co., Inc. (“Lutron”).
• LCS replacement parts and Lutron ballasts/LED
drivers; new or rebuilt, at the option of Lutron Services
Co., Inc. (“LSC”).
• Remote Diagnostics for applicable LCS systems.
• 24/7 technical phone support, excluding LSC holidays.
• Parts coverage for LCS greater than ten (10) years old
will be on a return and refurbish basis only.
• On-site coverage hours are 8:00 am to 5:00 pm
Monday through Friday excluding Lutron holidays.
Travel costs incurred by LSC are included. Support
at Customers request outside normal business
hours, will be billable at LSC’s then-current rates and
minimum charges for overtime hours.
• Annual scheduled preventive maintenance site visit
which can include on-site customer training, minor
reprogramming, and system optimization.
• If purchased with the system, the included first
and second year Technology Support Plan will be
upgraded from a Silver Level Plan (LSC-B2) to a
Platinum Level Plan (LSC-PLAT-IW).
3
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3601231a Technology Support Plan Spec Submittal 3601221b

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Completed 28 April 2020

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