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369 524b (Lutron Electronics, Inc.)

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®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
GRAFIK Eye® QS with EcoSystem® LSC-PH-SU-QS-E Telephone Startup
369-524b 1 03.28.12
GRAFIK Eye® QS with EcoSystem® Telephone Startup
GRAFIK Eye® QS with EcoSystem® Telephone Startup provides access to a Factory Certified Telephone Startup
Technician during normal business hours. This service will include instructions and guidance for a complete
system functional test and use of the system programming interface. The Telephone Startup is not to exceed
four and one-half (4.5) hours. Telephone Startup must be scheduled at least two (2) business days in advance.
To schedule a Telephone Startup, please contact the Scheduling Department at 1.800.523.9466. Systems
purchased with Telephone Startup include a 1-year parts warranty by default. Quoted systems qualify for a
warranty upgrade from the 1-year parts warranty to a standard 2-year warranty with online registration by the
enduser. Go to www.lutron.com/service for more information and to register for the warranty upgrade.
How to Redeem Telephone Startup
•Toscheduletheinitialcall,theinstallershouldcallLutronat1.800.523.9466andfollowthepromptstoField
Service Scheduling
.TheLutronJobNumberorLutronOrderNumberwillberequiredforscheduling.
•IfTelephoneStartup(modelnumberLSC-PH-SU-QS-E)wasnotpurchasedwiththeequipment,itmaybepurchased
separatelybycallingLutronat1.800.523.9466andfollowingthepromptstoField Service Customer Service.
•TelephoneStartupincludesdedicatedtelephoneguidancebyaCertiedTelephoneStartupTechnicianoccurring
betweenthehoursof8AMand5PMEST,MondaythoughFriday,notincludingLutronHolidays.Callscanbe
made outside of standard hours for an additional charge.
•Lutronrequirestwo(2)businessdaysnoticetoscheduleaTelephoneStartupServicedate&time.Shorternotices
may incur expedite fees. Calls outside of standard hours may require additional lead time.
•Thisservicemayrequiremultiplecallsdependingonthesizeofthesystemandneedsoftheinstaller.
See Lutron Responsibilities on the next page regarding call limits.
•IntheeventtheTelephoneStartupisunabletobecompletedandtheinstallerwouldlikeanonsiteservicevisit,the
installer must purchase that service. Standard lead times for onsite service apply.
Installer Responsibilities
Prior to initial call
•Installandwirethesystemperspecication,includingtheterminationofalllow-voltagewires.
•Verifycorrectsysteminstallationusingthephonestartupchecklistavailableatwww.lutron.com/service
•Ensurethatallcontrolledballastsandswitchlegsarefullylamped,powered,andhavebeentestedpriortostartup
date.
•Documentsystemlayoutanddesiredoperationinordertoaidinstartup.
•Planstartupneartheendofsitecompletion.Furnishingsandnishescanaffectperformanceandcalibration
of sensors.
•Verifyabilitytomakeandreceivetelephonecallsnearallsystemcomponents.
•Verifythatallsystemcomponentswillbeaccessiblebyinstallerduringstartup.
•ConsiderpurchasingaLutron®LampSocketWiringTester(FDB-LSWT-T5/T8)toaidinthestartupprocess,ifthis
device was not included with the equipment.
Continued on next page...
1
®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
GRAFIK Eye® QS with EcoSystem® LSC-PH-SU-QS-E Telephone Startup
369-524b 2 03.28.12
Installer Responsibilities (continued)
During startup
•Workshouldbeperformedbypersonsqualiedtoworkonandnearline-voltageequipment.
•Observeallsafetyprecautions,labels,andstandardpracticeswhileinteractingwiththeequipment.
•Havereadilyavailablethefollowingtools,includingbutnotlimitedto:
•Basichandtools
•MultimeterthatcanmeasureAC/DCvoltageandresistance
•Lightmeter(requiredforsettingupdaylightharvesting)
•Penandpaperavailabletorecordnotes,measurements,etc.
Lutron Responsibilities
•ACertiedTelephoneStartupTechnicianwillcallthedesignatedcontact(establishedduringschedulingprocess)
within 20 minutes of the scheduled time.
•ACertiedTelephoneStartupTechnicianwillprovideastartupcontactandphonenumbertouseincaseof
disconnection and for follow-up calls originated by the installer.
•LutronwillprovideaTelephoneStartupService,asindicatedonthepurchasedBillofMaterials.
•TelephoneStartupcalltimeistrackedin15minuteincrements.EachcallplacedbyLutrontotheinstalleror
fromtheinstallertoLutronwillresultinaminimumofone15minutesessionbeingdeductedfromthe
“not-to-exceed” amount, regardless of call duration.
•ContinuoustelephonecontactisnotrequiredthroughouttheStartupprocess.Whenappropriate,theStartup
Technicianmaysuspendthecalltoallowtheinstallertocompletecertaintasks.
•Attheendofeachcallsession,theCertiedTelephoneStartupTechnicianwillinformthesitecontactofthe
“not-to-exceed” time remaining.
•Additionaltimemaybepurchasedshouldalltimebedepletedpriortostartupcompletion.
Typical Startup Tasks
TheFactoryCertiedTelephoneStartupTechnicianmayguidetheinstallerthroughthefollowingtasks,
dependingonsystemconguration:
•Anyinstallationissueswillbediscussedandtheinstallerwillbedirectedonresolutionoftheseissues.
•Systemcommunicationintegritywillbeveried.
•Devicesmaybeupgradedtolatestrmware.
•Systemmaybeconguredasfollows:
•Conguresystemforinstalledloadtypes
•Deneareasandzonesofcontrol
•Denewallstationfunction
•Setscenelevels
•Setoccupancybehavior
•Calibratedaylightharvesting
•Conguretimeclock
Continued on next page...
2
®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
GRAFIK Eye® QS with EcoSystem® LSC-PH-SU-QS-E Telephone Startup
369-524b 3 03.28.12
Typical Startup Tasks (continued)
•Occupancysensorswillbetestedandcalibrated.Finalcalibrationisdependantonfurnitureplacement,HVAC
operation, and space usage.
•Daylightsensorswillbetestedandcalibratedperthesequenceofoperations.
•Allcontrolswillbetestedforproperoperation.
Exceptions
•Lutronisnotresponsibleforerrorsinprogramming,installation,oranydamagesrelatedtosysteminstallation
or startup.
•Replacementofcontrolsordevicesdamagedduetomiswires,incorrectinstallation,oranyotherrelatedissue
notcoveredundertheLutron® warranty is the responsibility of the Installer.
•WheninterfacingLutron® components with third-party equipment, the Factory Certified Telephone Startup
Technician will cooperate with the installer, but may not have specific information on third-party equipment.
Lutronisnotresponsiblefortheultimateinterfacingandspecicperformanceofthird-partyequipmentwhen
usedwithLutron® systems.
Additional Service Offerings
LutronoffersadditionalitemsthatarenotincludedwithTelephoneStartup,butmaybepurchasedseparately.
•LSC-AF-VISIT – Aim and focus visit with design team or end user. This visit is typically coordinated by the
constructionteamthatincludesdesigners,Lutron,andtheendusertosetuplightlevelsandadjustxtures.
•LSC-SYSOPT –Systemoptimizationvisitwithenduser.Thisvisitiscoordinatedbytheinstallerorenduserto
optimizethesystemperformancetospecicprojectdetails.
•LSC-WALK –Start-upagentordesignteamwalk-throughvisit.Theconstructionteamandtheagentrequiring
thewalk-throughcoordinatethisvisit.Thisvisitisforanytypeofadditionalwalk-throughthatisrequiredfor
jobcompletion.
•LSC-SILV-IW, LSC-GOLD-IW, LSC-PLAT-IW – These are extended warranty part numbers for the system per
thespecication.Warrantyinformationissuppliedwithinthesubmittaldocumentation.
•LSC-TRAINING –Thisvisitisforadditionaltimeonthejobfortrainingtheenduser.Theinstallerortheenduser
typically coordinates this visit.
•LSC-AH-SU – After hours start-up. If normal business hours are not acceptable for start-up, after hours startup
can be purchased.
3
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Completed 21 July 2020

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