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369 528b (Lutron Electronics, Inc.)

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®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
LCP128
™
LSC-PH-SU-LCP Telephone Startup
369-528b 1 03.28.12
LCP128
™
Telephone Startup
LCP128
™
Telephone Startup provides access to a Factory Certified Telephone Startup Technician during normal
business hours. This service will include instructions and guidance for a complete system functional test and use
of the system programming interface. The Telephone Startup is not to exceed two (2) hours. Telephone Startup
must be scheduled at least two (2) business days in advance.
To schedule a Telephone Startup, please contact the Scheduling Department at 1.800.523.9466. Systems
purchased with Telephone Startup include a 1-year parts warranty by default. Quoted systems qualify for a
warranty upgrade from the 1-year parts warranty to a standard 2-year warranty with online registration by the
enduser. Go to www.lutron.com/service for more information and to register for the warranty upgrade.
How to Redeem Telephone Startup
•Toscheduletheinitialcall,theinstallershouldcallLutronat1.800.523.9466andfollowthepromptstoField
Service Scheduling. The Lutron Job Number or Lutron Order Number will be required for scheduling.
•IfTelephoneStartup(modelnumberLSC-PH-SU-LCP)wasnotpurchasedwiththeequipment,itmaybe
purchased separately by calling Lutron at 1.800.523.9466 and following the prompts to Field Service
Customer Service.
•TelephoneStartupincludesdedicatedtelephoneguidancebyaCertiedTelephoneStartupTechnicianoccurring
betweenthehoursof8AMand5PMEST,MondaythoughFriday,notincludingLutronHolidays.Callscanbe
made outside of standard hours for an additional charge.
•Lutronrequirestwo(2)businessdaysnoticetoscheduleaTelephoneStartupServicedate&time.Shorter
notices may incur expedite fees. Calls outside of standard hours may require additional lead time.
•Thisservicemayrequiremultiplecallsdependingonthesizeofthesystemandneedsoftheinstaller.
See Lutron Responsibilities on the next page regarding call limits.
•IntheeventtheTelephoneStartupisunabletobecompletedandtheinstallerwouldlikeanonsiteservicevisit,
the installer must purchase that service. Standard lead times for onsite service apply.
Installer Responsibilities
Prior to initial call
•Installandwirethesystemperspecication,includingtheterminationofalllow-voltagewires.
Note: Bypass jumpers (if applicable) should be left in place until startup.
•Verifycorrectsysteminstallationusingthephonestartupchecklistavailableatwww.lutron.com/service
•Ensurethatallcontrolledswitchlegsarefullylamped,powered,andhavebeentestedpriortostartupdate.
•Documentsystemlayoutanddesiredoperationinordertoaidinstartup.
•Planstartupneartheendofsitecompletion.Furnishingsandnishescanaffectperformanceandcalibration
of sensors.
•Verifyabilitytomakeandreceivetelephonecallsnearallsystemcomponents.
•Verifythatallsystemcomponentswillbeaccessiblebyinstallerduringstartup.
Continued on next page...
1
®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
LCP128
™
LSC-PH-SU-LCP Telephone Startup
369-528b 2 03.28.12
Installer Responsibilities (continued)
During startup
•Workshouldbeperformedbypersonsqualiedtoworkonandnearline-voltageequipment.
•Observeallsafetyprecautions,labels,andstandardpracticeswhileinteractingwiththeequipment.
•Havereadilyavailablethefollowingtools,includingbutnotlimitedto:
•Basichandtools
•MultimeterthatcanmeasureAC/DCvoltageandresistance
•Penandpaperavailabletorecordnotes,measurements,etc.
Lutron Responsibilities
•ACertiedTelephoneStartupTechnicianwillcallthedesignatedcontact(establishedduringschedulingprocess)
within 20 minutes of the scheduled time.
•ACertiedTelephoneStartupTechnicianwillprovideastartupcontactandphonenumbertouseincaseof
disconnection and for follow-up calls originated by the installer.
•LutronwillprovideaTelephoneStartupService,asindicatedonthepurchasedBillofMaterials.
•TelephoneStartupcalltimeistrackedin15minuteincrements.EachcallplacedbyLutrontotheinstalleror
from the installer to Lutron will result in a minimum of one 15 minute session being deducted from the
“not-to-exceed” amount, regardless of call duration.
•ContinuoustelephonecontactisnotrequiredthroughouttheStartupprocess.Whenappropriate,theStartup
Technicianmaysuspendthecalltoallowtheinstallertocompletecertaintasks.
•Attheendofeachcallsession,theCertiedTelephoneStartupTechnicianwillinformthesitecontactofthe
“not-to-exceed” time remaining.
•Additionaltimemaybepurchasedshouldalltimebedepletedpriortostartupcompletion.
Typical Startup Tasks
TheFactoryCertiedTelephoneStartupTechnicianmayguidetheinstallerthroughthefollowingtasks,
depending on system configuration:
•Anyinstallationissueswillbediscussedandtheinstallerwillbedirectedonresolutionoftheseissues.
•Systemdevicesandcontrollerswillbeaddressed.
•Systemcommunicationintegritywillbeveried.
•Systemmaybeconguredasfollows:
•Conguresystemforinstalledloadtypes
•Denewallstationfunction
•Setscenelevels
•Setoccupancybehavior
•Conguretimeclock
Continued on next page...
2
®
SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
LCP128
™
LSC-PH-SU-LCP Telephone Startup
369-528b 3 03.28.12
Typical Startup Tasks (continued)
•Occupancysensorswillbetestedandcalibrated.Finalcalibrationisdependantonfurnitureplacement,HVAC
operation, and space usage.
•Allcontrolswillbetestedforproperoperation.
Exceptions
•Lutronisnotresponsibleforerrorsinprogramming,installation,oranydamagesrelatedtosysteminstallation
or startup.
•Replacementofcontrolsordevicesdamagedduetomiswires,incorrectinstallation,oranyotherrelatedissue
not covered under the Lutron®warrantyistheresponsibilityoftheInstaller.
•WheninterfacingLutron® components with third-party equipment, the Factory Certified Telephone Startup
Technician will cooperate with the installer, but may not have specific information on third-party equipment.
Lutron is not responsible for the ultimate interfacing and specific performance of third-party equipment when
used with Lutron
® systems.
Additional Service Offerings
Lutron offers additional items that are not included with Telephone Startup, but may be purchased separately.
•LSC-AF-VISIT – Aim and focus visit with design team or end user. This visit is typically coordinated by the
construction team that includes designers, Lutron, and the end user to set up light levels and adjust fixtures.
•LSC-SYSOPT –
Systemoptimizationvisitwithenduser.Thisvisitiscoordinatedbytheinstallerorenduserto
optimizethesystemperformancetospecicprojectdetails.
•LSC-WALK –Start-upagentordesignteamwalk-throughvisit.Theconstructionteamandtheagentrequiring
thewalk-throughcoordinatethisvisit.Thisvisitisforanytypeofadditionalwalk-throughthatisrequiredfor
job completion.
•LSC-SILV-IW, LSC-GOLD-IW, LSC-PLAT-IW – These are extended warranty part numbers for the system per
thespecication.Warrantyinformationissuppliedwithinthesubmittaldocumentation.
•LSC-TRAINING – This visit is for additional time on the job for training the end user. The installer or the end user
typically coordinates this visit.
•LSC-AH-SU –
Afterhoursstart-up.Ifnormalbusinesshoursarenotacceptableforstart-up,afterhoursstartup
can be purchased.
3
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