SPECIFICATION SUBMITTAL Page
Job Name:
Job Number:
Model Numbers:
Sivoia® QS Roller 150 Shades
085267 Rev C 12 08.06.14
SCOPE
This limited warranty (“Warranty”) covers the
Lutron supplied (a) Sivoia® QS Shade System
(“Sivoia® QS Shade System”), (b) Sivoia QED®
Shade System (“Sivoia QED® Shade System”), (c)
manual shade system and (d) alternating current
or a/c shade system (each of the foregoing being
a “System”). Customer acknowledges and agrees
that use of the System constitutes acceptance of
all terms and conditions of this Warranty.
LIMITED WARRANTY
Subject to the exclusions and restrictions de-
scribed below, Lutron warrants that each System
will be free from manufacturing defects from the
date of shipment by Lutron for a period of (a) one
year as to the wall controls, interfaces and sys-
tem accessories of the Sivoia® QS Shade System
(“External Sivoia® QS Components”) and (b) eight
years as to the other Systems and the electronic
drive unit, shade fabric and shade hardware of the
Sivoia® QS Shade System. If any manufacturing
defect exists in the External Sivoia® QS Com-
ponents, so long as Customer promptly notifies
Lutron of the defect within the one year warranty
period and, if requested by Lutron, returns the
defective part(s), Lutron will, at its option, either
repair the defective part(s) or provide comparable
replacement part(s). If any manufacturing defect
exists in any of the components of a System other
than the External Sivoia® QS Components, so
long as Customer promptly notifies Lutron of the
defect within the eight year warranty period and, if
requested by Lutron, returns the defective part(s),
Lutron will, at its option, either repair the defective
part(s) or issue a credit to the Customer against
the purchase price of comparable replacement
part(s) purchased from Lutron as provided below:
Number of years
from date
of shipment
Percentage of cost of
replacement parts
credited by Lutron
Up to 5 100%
More than 5 but
not more than 8
50%
More than 8 0%
Replacement parts for the System provided by
Lutron or, at its sole discretion, an approved ven-
dor may be new, used, repaired, reconditioned,
and/or made by a different manufacturer.
EXCLUSIONS AND RESTRICTIONS
This Warranty will be void, and Lutron and its
suppliers will have no responsibility under this
Warranty, if Lutron or its representatives cannot
access any components of the System to inspect,
diagnose problems with or repair the System or
any of its components as a result of concealment
or inaccessibility of such components within a
building structure.
This Warranty does not cover, and Lutron and its
suppliers are not responsible for:
1. Damage, malfunction or inoperability diagnosed
by Lutron or a Lutron approved third party as
caused by normal wear and tear, abuse, mis-
use, incorrect installation, neglect, accident,
interference or environmental factors, such as
(a) use of incorrect line voltages fuses or cir-
cuit breakers; (b) failure to install, maintain and
operate the System pursuant to the operating
instructions provided by Lutron and the appli-
cable provisions of the National Electrical Code
and of the Safety Standards of Underwriter’s
Laboratories; (c) use of incompatible devices or
accessories; (d) improper or insufficient ventila-
tion; (e) unauthorized repairs or adjustments
or alterations; (f) vandalism; (g) an act of God,
such as fire, lightning, flooding, tornado, earth-
quake, hurricane or other problems beyond Lu-
tron’s control; or (h) direct exposure to corrosive
materials.
2. On-site labor costs to diagnose issues with,
and remove, repair, replace, adjust, reinstall
and/or reprogram the System or any of its
components.
3. Components and equipment external to the
System, such as, non-Lutron lighting and au-
tomation systems; building wiring audio-visual
equipment; and non-Lutron time clocks,
Limited Warranty
