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y 2017ebruary 2017Q0260 FebruarQ0260 F
Volunteer role description
Role
Organisation
Activities
Personal development opportunities
When?
Where?
Supported by
Is this you?
DBS check needed
Yes
No
Staff contact
Libraries - Leicestershire County Council
At specific drop-in sessions - 2 hours per week
Loughborough, Hinckley, Coalville Libraries
Digital Engagement Officer
Digital drop-in sessions at libraries support visitors to develop digital skills. The sessions are run
as part of the Moneywise Plus project and are aimed at assisting residents of Leicestershire. As a
Digital Champion volunteer you will be involved in:
- Making people aware of online resources that could help with their specific needs
- Helping people with the basics (sending emails, browsing online, filling in online application
forms, using social networking, skype etc.)
- Passing on IT skills on a one-to-one basis, or to small groups in a library
- Offering informal advice on keeping safe online
- Gain experience working in a library setting
- Develop and enhance customer service skills
- Gain confidence working in a busy environment
- Be part of a wider volunteering community
- Work with training providers and develop knowledge of training courses
- Develop communication skills
- Training and support within the role to develop IT and customer service skills
- Specific training on information security and data protection, customer service etc.
• Friendly, approachable and able to make people feel comfortable
• Good verbal communication
• Motivated and supportive
• Ability to write clearly and keep basic records
• Some experience of IT. For example: Word, Excel, Publisher, Web Browsing, Email. More
experience useful but not essential
• Respectful of confidentiality and data protection
• Experience in giving advice and guidance would be helpful but is not essential
• Knowledge of social media
Russell Payne (russell.payne@leics.gov.uk) / 07712324255
