If you require this form in another language or format,
eg large print, CD or Braille, please call
0344 980 3333
or email firstname.lastname@example.org
Norwich City Council is the data controller for
Housing Beneﬁt and we have a legal obligation
to process your personal information. You may
contact our data protection and information
security ofﬁcer by emailing dataprotection@
norwich.gov.uk or by calling 0344 980 3333.
What will we do with your data?
We use it to process your housing beneﬁt claim/
application for Council Tax Reduction. We intend
to keep your data for six years plus the current
year, as stated in our Retention Schedule
available on our website.
What are your rights?
You have the right to request access to your
personal information to: ask for errors to be
corrected; restrict how your information is used;
object to how it is processed and request that
your data is deleted.
You also have the right to lodge a complaint
with the Information Commissioner’s Ofﬁce if you
are not happy with how your data is processed.
What are the consequences of you not
We would be unable to assess your claim for
How will we share your data?
Information provided for Housing Beneﬁt is shared
internally with IT services, revenues and housing
teams, and externally with the Department for
Work and Pensions (DWP) and Her Majesty’s
Revenue and Customs (HMRC) in order that
they may carry out their statutory duties.
Apart from where previously stated, we do not
pass your details to third parties unless we are
lawfully able to do so for the prevention and
detection of crime and fraud, or for the
collection of taxes.
I understand that it is my responsibility to advise Norwich City Council promptly whenever;
• My Individual Support Agreement changes or ends
• My Care, Support or Supervision Service changes or ends
• My rent liability or service charge changes or ends
• There are any other changes that may affect my Housing Beneﬁt Claim/Council Tax Reduction
Tenant/Claimant signature Date
Landlord/Support Worker signature Name
Please return this form via email to www.norwich.gov.uk/contactus or post to:
Norwich City Council, City Hall, St Peter’s Street, Norwich, NR2 1NH