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If You Have a Complaint
We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy with it, we would like to hear from you.
In the first instance, seek resolution by contacting Aviva Tenants Contents Unit on telephone number 0345 0308 733. Aviva is covered by the Financial
Ombudsman Service. If you have complained to us and we have been unable to resolve your complaint, you may refer it to this independent body.
Following the complaints procedure does not affect your right to take legal action.
Choice of Law
The Law of England and Wales will apply to this contract unless:
1 You and the Insurer agree otherwise; or
2 At the date of the contract you are a resident of (or, in the case of a business, the registered office or principal place of business is situated in) Scotland,
Northern Ireland, Channel Islands or the Isle of Man, in which case (in the absence of agreement to the contrary) the law of that country will apply.
Important Notice - Information we need to know about
You must take reasonable care to provide complete and accurate answers to the questions we ask when you take out, make changes to, and renew your policy.
Please read any assumptions carefully and confirm if they apply to your circumstances.
Please tell your insurer if any of the information provided by you changes after you purchase your policy, or if there are any changes to the information set out
on your schedule. You must also tell the insurer about the following changes;
• any change to the people, or to be insured
• any change or addition to the contents or the property to be insured that results in the need to increase the amounts insured or the limits that are shown
on your policy schedule
• if your property is to be lent, let, sub-let, or used for business purposes (other than occasional clerical work)
• if your property is to be unoccupied for any continuous period exceeding 60 days, or
• if any member of your household or any person to be insured on this policy is charged with, or convicted of a criminal offence (other than motoring offences).
If the information provided by you is not complete and accurate:
• we may cancel your policy and refuse to pay any claim, or
• we may not pay any claim in full, or
• we may revise the premium, or
• the extent of the cover may be affected
The Insurer recommends you keep a record (including copies of letters) of all information provided to the insurer for your future reference.
A copy of the completed application form will be supplied on request within a period of three months after its completion.
Please read the declaration below carefully before signing it
Declaration
I/We declare that the information given is to the best of my/our knowledge and belief correct and complete.
If the risk is accepted I/We undertake to pay the premium when called upon to do so.
I/We understand that my/our information may also be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing the insurer’s
compliance with any regulatory rules/codes.
I/We have read the information provided under the heading “Important Information”.
You must ensure that your sum(s) insured are not less than the full cost of replacing the goods; failure to do so may invalidate your policy or reduce
claims settlements.
Joint applicants should both sign if policy is required in joint names.
Special note
If during the period of your insurance cover, your home is likely to be unoccupied (e.g through hospitalisation, extended holiday) for more than 60 days
in a row you will have to advise the Administrator.
Underwritten by Aviva Insurance Limited. Registered in Scotland No.2116. Registered Office: Pitheavlis, Perth PH2 0NH
Aviva Regulatory Status
We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
We are registered as: Aviva Insurance Limited and our firm’s reference number is 202153.
You may check this information and obtain further information about how the Financial Conduct Authority protects you by visiting their website
www.fca.org.uk or by contacting them on 0800 111 6768.
TD7745k-11/17
Applicants name Applicants signature Date
DDM M Y Y YY
Signature not required if submitting electronically
Joint proposer name Joint proposer signature Date
DDM M Y Y YY
Signature not required if submitting electronically
Please save or print a copy of the completed form for your records. Click the submit form button to return the completed form.
Please Note: If you are submitting this form via an internet mailbox such as Hotmail or Yahoo you need to save a copy of the completed form to your desktop,
open your mailbox and send the form as an attachment to: housingincome@norwich.gov.uk with subject line Completed Proposal Form.