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Job Name:
Job Number:
Page
SPECIFICATION SUBMITTAL
3,4k-1 01.09.08
Submittal Package
Lighting Control System
System Solutions
GRAFIK 3000/4000/QSG System On-Site System Start-up
What Standard GRAFIK 3000/4000 Start-up includes:
• One visit to the job site during normal business hours. This is one visit between the hours of 7 AM and 5
PM on a Monday through Friday that is not a Lutron Holiday.
• This visit may require multiple days depending on the size of the system.
• Phased construction projects (requiring multiple visits) should verify this was included with the system
provider.
• Visits can be made outside these hours for an additional charge.
• Lutron requires Ten (10) business days notice to schedule a start-up date. Shorter notices may incur
expedite fees.
• All terminations will be done by the installing agency. A person from the installing agency needs to be
present for the startup. This person should be familiar with the installation of the system.
• A Lutron factory certified technician performs all system start-up items.
System start up includes:
• Verification that the system is installed according to Lutron specifications.
• Panels should be energized in by-pass fully lamped and tested prior to our arrival.
• Load circuits are checked for shorts and overloads and bypass jumpers are removed.
• Programming the dimming/switching panels to include:
• Panel addressing
• Proper load types as installed in field or as per approved submittal drawings. As installed conditions
take precedence. This system may have modular components and if loads differ from design
additional/different equipment may be required.
• Circuit to zone assignment as per approved submittal drawings. If no zoning information exists prior
to start-up, programming will be done according to written instructions from end user or end users
representative, contractor, or will be set up based on the field engineers past experience in that
order of priority.
• Set light levels and fade times on controls as per approved submittal drawings. If no information is
provided, test scenes will be set to 100%, 75%, 50% and 25% and default fade times will be set to
3 seconds.
• Program emergency function per the installation guide for the system. This may not be applicable
for every system.
Programming the wall controls/interfaces to include:
• Control addressing
• Verify proper wiring and operation of control link
• Set up controls to function as per approved submittal drawings. If no control functionality is included,
controls will be programmed according to written instructions from end user or end users representative,
contractor, or will be set up based on the field engineers past experience in that order of priority.
• Test all buttons to assure proper operation
• Occupancy sensor
• Verification of proper installation and operation.
• Unless otherwise noted, a rough calibration will be performed at system start-up. Final calibration is
the responsibility of the end user since it is very dependent on furniture placement, HVAC operation,
and space usage.
Toll Free 24/7 Tech Support Line 1.800.523.9466
Field Service Scheduling 1.800.523.9466 ext. 4439
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Job Name:
Job Number:
Page
SPECIFICATION SUBMITTAL
3,4k-2 01.09.08
Submittal Package
Lighting Control System
System Solutions
• Photocell
• Verification of proper installation and operation.
• Unless otherwise noted a rough calibration will be performed at system start-up. Final calibration is
the responsibility of the end user since it is very dependent on furniture placement, window
treatments, outside weather conditions and space usage.
• Time clock set up
• Lutron will set up the system location, daylight savings, and time of day preparation for event
programming.
• Lutron will set up time clock events as per the approved submittal drawings or written instructions
from end user or end users representative, contractor in that order of priority.
• In lieu of instructions, the time clock will not be programmed.
Items not included in standard on-site startup:
• Lutron service technicians will not perform work on non-Lutron equipment. Lutron will work with other
manufacturers on integration of equipment by others.
• Programming or any other changes that are requested to be performed counter to the approved submittal
drawings must be approved in writing via the proper channels.
• Field wiring changes or corrections that delay the startup process such that additional time is required for
Lutron to complete the startup in the allotted time will result in additional charges.
• Replacement of controls damaged due to miss-wires or incorrect installation or any other related issue not
covered under the Lutron warranty is the responsibility of the installer.
• Reprogramming of any functions after initial programming and sign-off.
End user training on overall system operation. Typical training agenda listed below:
• This system is not typically sold with a separate visit for the training of the end user. Check with purchasing
agent if this is required.
• It is the responsibility of the person scheduling the startup to ensure the appropriate end users are present for
system training. Lutron typically does not have these contacts.
• Additional charges will apply if a separate visit is required for training the end user.
• Video media is not provided by Lutron for training sessions. This may be provided by “others” for turnover to
the end user or job site documentation.
• System demonstration and sign-off by the end user.
Additional items that are not included with standard startup, but may be purchased – check your
quote to verify an item has been included with your quote. The quantity of the items listed below on
the BOM will determine how many days are included with this item.
• LSC-AF-VISIT. Aim and focus visit with design team or end user. This visit is typically coordinated by
the construction team, that includes designers, Lutron, and end user to set up light levels and adjust
fixtures.
• LSC-SYSOPT. System optimization visit with end user. This visit is coordinated by the EC or end user
to optimize the system performance to specific project details.
• LSC-WALK. Start-up agent or design team walk-through visit. The construction team and the agent
requiring the walk-through coordinate this visit. This visit is for any type of additional walk-through that
is required for job completion.
Toll Free 24/7 Tech Support Line 1.800.523.9466
Field Service Scheduling 1.800.523.9466 ext. 4439
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Job Name:
Job Number:
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SPECIFICATION SUBMITTAL
3,4k-3 01.09.08
Submittal Package
Lighting Control System
System Solutions
• LSC-SILV/GOLD/PLAT-IW. These are extended warranty part numbers for the system per the
specification. Warranty information is supplied within the submittal documentation.
• LSC-TRAINING. This visit is for additional time on the job for training the end user. The EC or the end
user typically coordinates this visit.
• LSC-AH-SU. After hours start-up. If normal business hours are not acceptable for start-up, after hours
start-up can be purchased.
Additional items listed below may be charged for jobsites that are scheduled for start-up, but not
ready when field service engineer arrives.
• LSC-NS-TRAVEL. Non standard travel arrangements
• LSC-SITE-RDY-CHG. Site ready charge. Jobsite not ready.
Toll Free 24/7 Tech Support Line 1.800.523.9466
Field Service Scheduling 1.800.523.9466 ext. 4439
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Job Name:
Job Number:
Page
SPECIFICATION SUBMITTAL
3,4k-4 01.09.08
Submittal Package
Lighting Control System
System Solutions
GRAFIK Eye Family 3000/4000/QSG Series
GRAFIK Eye 4000 Family Series is an architectural preset lighting control product that creates functional
spaces through various lighting combinations. It utilizes low voltage digital controls that communicate with
high voltage dimming and switching panels. The digital nature of the product allows the user to quickly and
easily select lighting scenes to align with the use of the space. These scenes can be reprogrammed as the
needs of the space change.
GRAFIK Eye 3000 Family Series is an architectural preset lighting control product that creates functional
spaces through various lighting combinations. It utilizes low voltage digital controls that communicate with
high voltage digital controls. The digital nature of the product allows the user to quickly and easily select
lighting scenes to align with the use of the space. These scenes can be reprogrammed as the needs of the
space change.
4000 Training Visit – Typical Agenda (duration – approximately 1 hour):
• Review system with end-user (control location and function).
• Discuss system model numbers
• Discuss Lutron lexicon – what is a zone, scene, fade rate
• Review GRAFIK EYE main controller functions
o How to set a scene
o How to adjust fade rate
o How to make a temporary scene
o How to set light loads
o How to change light levels
• Special save modes and when to use each
• Review all accessory controls functions
o How to address accessory controls
o Programming scenes from accessory controls
• Review dimmer panel(s) (for G4000 system, N/A for G3000 systems)
o Bypassing a G4000
o Spare dimmer cards
• Load schedule
• Troubleshooting the system
• Preventive maintenance
• Liaison software (if applicable)
• Timeclock options
o Real Time
o Astronomic
NOTE: All topics may not be relevant to every system
Toll Free 24/7 Tech Support Line 1.800.523.9466
Field Service Scheduling 1.800.523.9466 ext. 4439
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