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Section VI.B. Tuition and Fees These procedures supplement (Lone Star College System)

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Section VI.B Tuition and Fees
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Section VI.B. Tuition and Fees
These procedures supplement and clarify Section VI.B of the Lone Star College System
District Policy Manual last revised by the Board of Trustees on March 3, 2016—setting out
the College’s policies regarding student tuition and fees.
The Policy Manual controls when a conflict arises between it and the procedures below.
These procedures were last updated on June 15, 2016. The notice and comment period was
open online to the public from April 12, 2016 to May 12, 2016.
1. General. The Board of Trustees tasks the College with ensuring that Texas residents
pay lower tuition and fees than out-of-state residents and international students. The Board
of Trustees also tasks the College with ensuring that out-of-district Texas residents pay
higher tuition and fees than in-district Texas residents.
Specific tuition and fee sums are disclosed annually in the College’s Course Catalog.
Moreover, the residency definitions for tuition purposes are in Section VI.B of the Lone Star
College Policy Manual. The out-of-district and in-district student definitions are also in
Section VI.B of the Lone Star College System District Policy Manual. Both definitions apply
here with equal force.
2. Student’s Duty to Disclose. The College provides all applicants with a Texas
Residency Questionnaire. The College may seek more information based on the applicant’s
responses to that questionnaire. A student who undergoes an address change and does not
inform the College may be disciplined for violating the Student Non-Academic Code of
Conduct.
3. Residency and District Status Dispute Resolution Procedure. The College charges
higher tuition for out-of-state and out-of-district residents. A dispute may thus arise from
time to time regarding an applicant’s or student’s residency and in-district status for tuition
and fees purposes. This procedure governs the administration and resolution of such
disputes.
First, the student should try to informally resolve the issue with the College’s admissions
staff. Second, once the student unsuccessfully tries to resolve the issue with the College’s
admissions staff, the student is encouraged to formally contact the Chief Student Services
Officer (CSSO) of the particular campus where the student is seeking to pay in-state or in-
district tuition or fees and file a written grievance. The student should submit all supporting
documentation for the grievance along with the grievance. Finally, online students must
contact the CSSO of their designated home college campus.
The CSSO or a designee must schedule a conference with the student to be held within 10
working days of receiving the written grievance. The student or CSSO may appear by
telephone or telepresence at the conference. The CSSO must issue a written decision
upholding or reversing the initial in-state or in-district determination. The CSSO’s decision
Section VI.B Tuition and Fees
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is final. If the CSSO determines that an error in status classification occurred, the CSSO will
follow the procedures outlined by the Board of Trustees in Section VI.B.1.05.
4. Non-Payment of Payment Plans Dispute Resolution Procedure. The College
offers students payment plans under certain conditions and imposes penalties when
students do not follow the terms of their particular payment plan. A dispute may arise from
time to time regarding a student’s payment or lack thereof. This procedure governs the
administration and resolution of such disputes.
First, the student should try to informally resolve the issue with the College’s business office.
Second, once the student unsuccessfully tries to resolve the issue with the College’s business
office, the student is encouraged to formally contact the Chief Student Services Officer (CSSO)
of the particular campus where the student is enrolled and file a written grievance. The
student should submit all supporting documentation for the grievance with the grievance.
Students taking classes at multiple college campuses (or online) should file the written
grievance in their designated home college campus.
The CSSO or a designee must schedule a conference with the student to be held within 10
working days of receiving the written grievance. The student or CSSO may appear by
telephone or telepresence at the conference. The CSSO must issue a written decision
upholding or reversing the initial payment or non-payment determination. The CSSO’s
decision is final.
5. Refund Dispute Resolution Procedure. The College offers financial aid to students.
Financial aid is applied first to tuition and fees the recipient-student owes and then refunds
the balance to the student. Alternatively, the College sometimes offers refunds to students
that drop classes before their completion (students should use the attached Student Refund
Request form to request a refund). Those refund schedules are found in Section VI.B.3 of
the Lone Star College System District Policy Manual. A dispute may arise from time to time
regarding a student’s anticipated refund. This procedure governs the administration and
resolution of such disputes.
First, the student should try to informally resolve the issue with the College’s business office
in the case of non-financial aid refunds and the financial aid office in the case of financial aid
refunds. Second, once the student unsuccessfully tries to resolve the issue with the College’s
staff, the student is encouraged to formally contact the Vice President of Administrative
Services at the student’s designated home college campus and file a written grievance.
The student should submit all supporting documentation for the grievance with the
grievance. Students taking classes at multiple campuses (or online) should file the written
grievance with their designated home college campus.
The Vice President of Administrative Services (VPAD) or a designee must schedule a
conference with the student to be held within 10 working days of receiving the written
grievance. The student or VPAD may appear by telephone or telepresence at the conference.
The VPAD must issue a written decision upholding, amending, or reversing the initial refund
determination.
The student may then further appeal directly to the college president if dissatisfied with the
VPAD’s decision. The president must schedule a conference with the student to be held
within 10 working days of receiving the written grievance appeal. The student or president
may appear by telephone or telepresence at the conference. The president must issue a
written decision upholding, amending, or reversing the VPAD’s refund determination. The
president’s decision is final.
6. Fee Dispute Resolution Procedure. The College charges students various fees. A
dispute may arise from time to time regarding a student’s fee allocation. This procedure
governs the administration and resolution of such disputes.
First, the student should try to informally resolve the issue with the College’s business office.
Second, once the student unsuccessfully tries to resolve the issue with the College’s staff, the
student is encouraged to formally contact the Vice President of Administrative Services
(VPAD) in the student’s designated home college campus to file a written grievance. The
student should submit all supporting documentation for the grievance with the grievance.
Students taking classes at multiple campuses (or online) should file the written grievance
with their designated home college campus.
The VPAD or a designee must schedule a conference with the student to be held within 10
working days of receiving the written grievance. The student or VPAD may appear by
telephone or telepresence at the conference. The VPAD must issue a written decision
upholding, amending, or reversing the initial refund determination.
The student may then further appeal directly to the college president if dissatisfied with the
VPAD’s decision. The president must schedule a conference with the student to be held
within 10 working days of receiving the written grievance. The student or president may
appear by telephone or telepresence at the conference. The president must issue a written
decision upholding, amending, or reversing the VPAD’s refund determination. The
president’s decision is final.
Effective Date: June 15, 2016
Dr. Stephen C. Head, Chancellor
Lone Star College System
Section VI.B Tuition and Fees Page 3 of 4
Student Refund Request:
To be completed by the Lone Star College student requesting a refund.
Please review LSC Board Policy and Procedures for Tuition and Fees
(Section VI.B)
Student Name:
Student ID:
Semester and Year:
I am requesting a (choose one of the following):
FINANCIAL AID REFUND GENERAL REFUND
If you selected Financial Aid Refund, you must provide this form to the Financial Aid Office located on
your home campus.
If you selected General Refund, you must provide this form to the Business Services Office located on
your home campus.
Please provide the reason(s) you are requesting, or believe you are owed, a refund:
(Attach additional pages if needed)
Student Signature Date
Section VI.B Tuition and Fees Page 4 of 4
Date
Signature of LSC Personnel Receiving Request
LSC Personnel Only:
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ACP Participant Affidavit
To be completed by the Lone Star College student enrolled in the
Attorney General’s Address Confidentiality Program.
Student Name:
Student ID:
1. I c
ertify that I am an adult enrolled—or an eligible household member of an adult enrolled—in the Texas
Attorney General’s Address Confidentiality Program (“ACP”).
2. I hav
e read Board Policy Section VI.B.1.02, and I certify that in accordance with this section, I qualify
for tuition as an:
IN-DISTRICT
TEXAS RESIDENT
OUT-OF-STATE
RESIDENT
3. I
am providing a copy of my ACP authorization card to the Chief Student Services Officer, or designee,
at my home college.
4. I agree to provide a copy of my renewal to the Chief Student Services Officer, or designee, if my
authorization card expires while I am a student of the College.
5. I agree to alert the admissions office of my college, and comply with traditional address verification
requirements, if I withdraw from the ACP or do not renew my authorization card upon expiration.
6. I understand that I may be required to pay the difference between in-district and out-of-district tuition,
in-state and out-of-state tuition, or both, if I falsify any information on this form. I further understand that
I may also face disciplinary action from the College if I knowingly provide false information.
Student Signature Date
LSC Personnel Only:
Signature of LSC Personnel Receiving Request
APPROVED
DENIED (reason)___________________________________________________
__________________________________________________________________
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