Section VI.D.12. Student Civil Rights Complaints
These procedures supplement and clarify Section VI.D.12. of the Lone Star College System
District Policy Manual (“Policy Manual”) last revised by the Board of Trustees on March 3,
2016—setting out the College’s policies regarding student civil rights.
The Policy Manual controls when a conflict arises between it and the procedures below.
These procedures were last updated on October 17, 2016. The notice and comment period
was open online to the public from August 15, 2016 to September 14, 2016.
1. Scope of Procedures. These procedures cover student civil rights complaints based
on race, color, sex, age, sexual orientation, religion, ethnic or national origin, disability,
veteran status, or any other protected status. These procedures do not cover sexual
harassment, sexual assault, sexual violence, or sexual discrimination complaints because
those types of complaints are covered elsewhere. These procedures also do not cover
academic appeals unless the student believes the final appeal decision violates the student’s
civil rights. For purposes of these procedures, the student alleging a civil rights violation is
the “complainant” and the individual named as the alleged responsible party is the
“respondent.” These procedures are exclusive to student complaints. Separate procedures
exist for employee complaints.
2. Effective Delivery. Unless otherwise specified, any document under these
procedures may be delivered in person or by emailing the document to the recipient’s
designated College email address. Working days means all days other than Saturdays,
Sundays, and days designated as holidays or breaks on the College’s official calendar.
Working days end at 5:00 p.m. central time. Any deadlines under these procedures may be
extended with the recipient’s consent.
3. Procedure Overview for Filing a Student Civil Rights Complaint.
3(a) Presenting an Informal Concern. The College encourages students to discuss their
civil rights concerns as soon as possible with their college’s Chief Student Services Officer
(“CSSO”). This informal process is available to students who may not see the need to file a
formal complaint but still have a concern. The CSSO should attempt to resolve any issues
informally if possible. Students not satisfied with an informal process’s results may file a
formal complaint. Students are not required to follow this informal process before filing a
3(b) Presenting a Formal Complaint. Students who believe they have been discriminated
against because of their race, color, sex, age, sexual orientation, religion, ethnic or national
origin, disability, veteran status, or any other protected status may file a complaint by
completing Form VI.D.12.1. (“the Complaint”).
3(c) Where and with Whom. Students file Form VI.D.12.1. with the CSSO of the college
where the alleged civil rights violation occurred. For example, if a student alleges that the
civil rights violation occurred on LSC-University Park’s premises, the student files Form