ENQUIRY COORDINATOR
Level: County/Country/Region
Who can do this role?
Enquiry Coordinators can be any adult over 18 years old. They should already be, or be willing to
become, a member of Girlguiding.
Do I need a qualication?
You don’t need a specic qualication to become a Coordinator and you will be provided with training
on a particular subject depending on your specialism.
What is the purpose of this role?
A Coordinator is a designated point of contact for a particular element of the guiding programme:
for qualications, communications or for a particular event. A Coordinator is appointed by the relevant
Commissioner and may not necessarily be a specialist. However, you should be able to use your
excellent organisational skills to provide behind-the-scenes support for girls and volunteers to access
more opportunities for development, challenge and adventure.
Coordinators are responsible for ensuring that their area of specialism is organised and all relevant
people are aware of their roles within that area. They will attend meetings and have regular contact
with other Coordinators, teams at other levels and Leaders.
Girlguiding’s GO system is not just for members, but also allows prospective volunteers and parents
of girls to register their interest in guiding. Enquirers can select preferred area/unit by name, day or
distance. Responsibility for monitoring and responding to the system is held by the local Commissioner,
or Unit Leader for young member enquiries, with the support of a County Enquiry Coordinator.
As Enquiry Coordinator you will be the main point of contact for communications linked to enquiries
registered on the GO system. You will use your excellent communication skills to provide a warm
welcome to all enquirers, responding in a timely fashion and assisting local areas with any queries or
special situations.
What will I do in the role?
The list below outlines the general responsibilities of an Enquiry Coordinator, but you will be working
within a wider team and responsibilities may vary.
General
zz Provide ongoing administrative support to the Country/Region or County by coordinating and
organising matters related to new member enquiries, often by email.
zz Lead on the day-to-day tasks in managing your area of expertise, working with and supporting
the local Commissioner and Advisers on implementing activity.
zz Demonstrate a working knowledge of and enthusiasm for your specialism.
zz Support Leaders to provide a safe girl-only space where girls and young women can discover their
full potential through all areas of the programme.
zz Attend level-specic meetings and events as appropriate.
zz Work with the Trainer Coordinator and Trainers to ensure there are adequate training opportunities
for Leaders and other volunteers.
zz Administer any applicable training or qualications in your area of responsibility.
zz Keep up to date with new resources and programme initiatives, and use them as appropriate.
zz Complete relevant training for the role and ensure the wider team’s skills are up to date.
zz Regularly monitor enquiries on GO using its functions effectively.
zz Proactively contact Unit Leaders and Commissioners where an enquiry has not been progressed
within a given time period.
zz Be contactable by email and phone by users and enquirers who require help and support.
zz Extract data to inform the membership growth plan for the area.
zz Understand and refer to Girlguiding’s Data Protection and Digital Communication Policies and abide
by them.
© Girlguiding 2017 www.girlguiding.org.uk Volunteer Role Description
Enquiry Coordinator
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