Volunteer Role Description
ENQUIRY COORDINATOR
Would you like to support volunteers and young people in your community to get the most out of the
opportunities at Girlguiding and everything it has to offer? Becoming a Girlguiding Enquiry Coordinator
could be for you!
Role title: ...................................................................................................................................
Supported by: ...........................................................................................................................
Suggested time commitment: ..............................................................................................
Length of time in role: ..........................................................................................................
Location: ....................................................................................................................................
If you are interested in this role: .......................................................................................
Girlguiding is the leading charity for girls and young women in the UK. Thanks to the dedication and
support of 100,000 amazing volunteers, we are active in every part of the UK, giving girls and young
women a space where they can be themselves, have fun, build brilliant friendships, gain valuable life
skills and make a positive difference to their lives and their communities.
Our incredible volunteers contribute more than ten million hours to guiding every year. Some give
us a couple of hours here and there – helping out with driving for trips and holidays, fundraising and
events planning, or even doing the annual accounts for local groups. Others give their time as Leaders
or Assistant Leaders for units, providing girls and young women with a space where they can be
themselves. Whatever your skills and interests, and no matter how much time you have to spare,
one of our volunteering roles is bound to suit you.
‘As well as giving the girls amazing opportunities, I feel I’ve also
personally beneted from volunteering. It’s really rewarding for me
and I feel I’ve achieved something great.’
Lisa, Girlguiding volunteer
Caring
Challenging
Inspiring Inclusive
Fun
Empowering
© Girlguiding 2017 www.girlguiding.org.uk Volunteer Role Description
Enquiry Coordinator
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ENQUIRY COORDINATOR
Level: County/Country/Region
Who can do this role?
Enquiry Coordinators can be any adult over 18 years old. They should already be, or be willing to
become, a member of Girlguiding.
Do I need a qualication?
You don’t need a specic qualication to become a Coordinator and you will be provided with training
on a particular subject depending on your specialism.
What is the purpose of this role?
A Coordinator is a designated point of contact for a particular element of the guiding programme:
for qualications, communications or for a particular event. A Coordinator is appointed by the relevant
Commissioner and may not necessarily be a specialist. However, you should be able to use your
excellent organisational skills to provide behind-the-scenes support for girls and volunteers to access
more opportunities for development, challenge and adventure.
Coordinators are responsible for ensuring that their area of specialism is organised and all relevant
people are aware of their roles within that area. They will attend meetings and have regular contact
with other Coordinators, teams at other levels and Leaders.
Girlguiding’s GO system is not just for members, but also allows prospective volunteers and parents
of girls to register their interest in guiding. Enquirers can select preferred area/unit by name, day or
distance. Responsibility for monitoring and responding to the system is held by the local Commissioner,
or Unit Leader for young member enquiries, with the support of a County Enquiry Coordinator.
As Enquiry Coordinator you will be the main point of contact for communications linked to enquiries
registered on the GO system. You will use your excellent communication skills to provide a warm
welcome to all enquirers, responding in a timely fashion and assisting local areas with any queries or
special situations.
What will I do in the role?
The list below outlines the general responsibilities of an Enquiry Coordinator, but you will be working
within a wider team and responsibilities may vary.
General
zz Provide ongoing administrative support to the Country/Region or County by coordinating and
organising matters related to new member enquiries, often by email.
zz Lead on the day-to-day tasks in managing your area of expertise, working with and supporting
the local Commissioner and Advisers on implementing activity.
zz Demonstrate a working knowledge of and enthusiasm for your specialism.
zz Support Leaders to provide a safe girl-only space where girls and young women can discover their
full potential through all areas of the programme.
zz Attend level-specic meetings and events as appropriate.
zz Work with the Trainer Coordinator and Trainers to ensure there are adequate training opportunities
for Leaders and other volunteers.
zz Administer any applicable training or qualications in your area of responsibility.
zz Keep up to date with new resources and programme initiatives, and use them as appropriate.
zz Complete relevant training for the role and ensure the wider team’s skills are up to date.
zz Regularly monitor enquiries on GO using its functions effectively.
zz Proactively contact Unit Leaders and Commissioners where an enquiry has not been progressed
within a given time period.
zz Be contactable by email and phone by users and enquirers who require help and support.
zz Extract data to inform the membership growth plan for the area.
zz Understand and refer to Girlguiding’s Data Protection and Digital Communication Policies and abide
by them.
© Girlguiding 2017 www.girlguiding.org.uk Volunteer Role Description
Enquiry Coordinator
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Being part of your local guiding area
zz Be part of a local Girlguiding community, by attending local team meetings and maintaining a
good relationship with other volunteers.
zz Develop and maintain clear communications with the local Commissioner and relevant
Advisers/Coordinators, including the GO Coordinator for your guiding area.
zz Maintain clear channels of communication with other members within your designated area.
zz Promote local, national and international opportunities available within guiding as well as externally,
and encourage young members to take part.
zz Promote and encourage members to engage in different development opportunities available within
your area of specialism, if required.
Being part of Girlguiding
zz Be committed to undertaking relevant training.
zz Learn about the structure of Girlguiding and how your responsibilities and position t within it.
zz Be willing to learn about Girlguiding’s national and local strategic aims and how these are being
delivered locally.
zz Learn about Girlguiding’s policies and Code of Conduct.
zz Be an ambassador for the values of Girlguiding.
Promoting Girlguiding
zz Represent the Division, County or Country/Region at events where possible.
What will Girlguiding do for me?
zz Provide a thorough and appropriate induction to the role and organisation.
zz Help to develop skills and abilities to perform the role by providing relevant training opportunities
(including e-learning where possible).
zz Provide guidance via The Guiding Manual.
zz Provide support and development from fellow volunteers, including a local Commissioner.
zz Host meetings and events to share information at a local level.
zz Reimburse agreed expenses (agreed locally and may differ around the UK).
zz Provide references.
zz Provide a clear complaints procedure and support to resolve problems or disagreements.
Am I right for the role?
Girlguiding Advisers and Coordinators provide essential support to help members get the most out of
the Girlguiding programme and promote our activities. While we can offer you training and support we
would expect you to possess the personal qualities outlined below.
Personal qualities
zz An open and approachable manner.
zz Reliable and trustworthy.
zz Creative and enthusiastic.
zz A commitment to ongoing personal development.
Skills and abilities
While these skills and abilities are not essential when starting, they should be developed as part
of the role.
zz Ability to work as part of a team.
zz Excellent communication skills.
zz Desire to motivate and inspire girls and young women from a broad range of backgrounds.
zz Ability to motivate and inspire adult volunteers.
zz Good attention to detail.
zz Ability to use and access email and databases.
© Girlguiding 2017 www.girlguiding.org.uk Volunteer Role Description
Enquiry Coordinator
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Girlguiding welcomes volunteers of all backgrounds, ages, cultures, faiths and abilities. We are exible,
and volunteering can be arranged to t around a busy lifestyle.
Please note this is a volunteer role; this role description does not form part of any contract
of employment.
© Girlguiding 2017 www.girlguiding.org.uk Volunteer Role Description
Enquiry Coordinator
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