Direct Debit Request Service Agreement
1. This is a direct debit request service agreement. For further information about the Rate Lock fee, please see
the Rate Lock Terms and Conditions above or the Facility Agreement General Terms. By signing the direct debit
request, you have authorised us to arrange for funds to be debited from the account nominated by you in the
direct debit request (“your account”). The following terms will apply to your direct debit request.
2. We will only arrange for funds to be debited from your account as authorised in the direct debit request.
3. If the debit day falls on a day that is not a business day, we may direct your financial institution to debit your
account on the following business day. If you are unsure about which day your account has or will be debited
you should ask your financial institution.
4. We may vary any details of this agreement or a direct debit request at any time including by introducing or
changing a fee or charge. We will give notice to you in writing or through the national media. If we believe a
change is unfavourable to you, we usually give 30 days’ notice of the change, but can give less notice or no notice
if this is in accordance with law and industry codes. For example, this may happen if it is reasonable for us to
give shorter notice, to manage an immediate and material risk. Any new or changed government charges can be
notified reasonably promptly after the government notifies us – but we may not have to tell you about them if the
government publicises the change.
5. If you wish to stop, defer or cancel your authority for us to debit your account you can do so by:
(a) telephoning us on 13 22 65 at least two (2) business days before the next debit day that you wish to do so; or
(b) arranging it through your financial institution.
6. If you wish to make any other change to the direct debit request, please telephone us on 13 22 65.
7. It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit
payment to be made in accordance with the direct debit request.
8. If there are insufficient clear funds in your account to meet a debit payment:
(a) you may be charged a fee and/or interest by your financial institution;
(b) you may also incur fees or charges imposed or incurred by us; and
(c) you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds
to be in your account by an agreed time so that we can process the debit payment.
9. You should check your account statement to verify that the amounts debited from your account are correct.
10. If you believe that there has been an error in debiting your account, you should notify us directly by telephoning
13 22 65 and confirm that notice in writing with us as soon as possible so that we can resolve your query more
quickly. Alternatively, you can take this up with your financial institution directly.
11. If we conclude as a result of our investigations that your account has been incorrectly debited we will respond
to your query by arranging for your financial institution to adjust your account (including interest and charges)
accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
12. If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond
to your query by providing you with reasons and any evidence for this finding.
13. You should check:
(a) with your financial institution whether direct debiting is available from your account as direct debiting is not
available on all accounts offered by financial institutions;
(b) your account details which you have provided to us are correct by checking them against a recent account
statement; and
(c) with your financial institution before completing the direct debit request if you have any queries about how
to complete the direct debit request.
14. We will keep any information (including your account details) in your direct debit request confidential. We will
make reasonable efforts to keep any such information that we have about you secure and to ensure that any
of our employees or agents who have access to information about you do not make any unauthorised use,
modification, reproduction or disclosure of that information.
15. We will only disclose information that we have about you:
(a) to the extent specifically required by law; or
(b) for the purpose of this agreement (including disclosing information in connection with any query or claim).
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©2020 National Australia Bank Limited ‘NAB’ ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 70142A-1120
