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Npp Fullpg Healthplan

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When it comes to your health information, you have certain rights. This section explains your
rights and some of our responsibilities to help you.
Get a copy of your
health and claims records
• You can ask to see or get a copy of your health and claims records and other
health information we have about you. Ask us how to do this.
• We will provide a copy or a summary of your health and claims records, usually
within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct health
and claims records
• You can ask us to correct your health and claims records if you think they are
incorrect or incomplete. Ask us how to do this.
• We may say “no” to your request, but we’ll tell you why in writing within
60 days.
Request confidential
communications
• You can ask us to contact you in a specific way (for example, home or office
phone) or to send mail to a different address.
• We will consider all reasonable requests, and must say “yes” if you tell us you
would be in danger if we do not.
continued on next page
Your Rights
Notice of Privacy Practices • Page 1
Your Information.
Your Rights.
Our Responsibilities.
This notice describes how medical
information about you may be used
and disclosed and how you can get
access to this information.
Please review it carefully.
Instruction A: Insert the
covered entity’s name
Instruction B: Insert the covered entity’s
address, web site and privacy official’s phone,
email address, and other contact information.
Ask us to limit what
we use or share
• You can ask us not to use or share certain health information for treatment,
payment, or our operations.
• We are not required to agree to your request, and we may say “no” if it
would affect your care.
Get a list of those with
whom we’ve shared
information
• You can ask for a list (accounting) of the times we’ve shared your health
information for six years prior to the date you ask, who we shared it with,
and why.
• We will include all the disclosures except for those about treatment,
payment, and health care operations, and certain other disclosures (such as
any you asked us to make). We’ll provide one accounting a year for free but
will charge a reasonable, cost-based fee if you ask for another one within
12 months.
Get a copy of this
privacy notice
• You can ask for a paper copy of this notice at any time, even if you have
agreed to receive the notice electronically. We will provide you with a paper
copy promptly.
Choose someone
to act for you
• If you have given someone medical power of attorney or if someone is your
legal guardian, that person can exercise your rights and make choices about
your health information.
• We will make sure the person has this authority and can act for you before
we take any action.
File a complaint if
you feel your rights
are violated
• You can complain if you feel we have violated your rights by contacting us
using the information on page 1.
• You can file a complaint with the U.S. Department of Health and Human
Services Ofce for Civil Rights by sending a letter to 200 Independence
Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting
www.hhs.gov/ocr/privacy/hipaa/complaints/.
• We will not retaliate against you for filing a complaint.
Notice of Privacy Practices • Page 2
Your Rights continued
Your Choices
For certain health information, you can tell us your choices about what we share. If you
have a clear preference for how we share your information in the situations described below, talk to us. Tell
us what you want us to do, and we will follow your instructions.
In these cases, you have
both the right and choice
to tell us to:
• Share information with your family, close friends, or others involved in
payment for your care
• Share information in a disaster relief situation
• Contact you for fundraising efforts
If you are not able to tell us your preference, for example if you are
unconscious, we may go ahead and share your information if we believe it is
in your best interest. We may also share your information when needed to
lessen a serious and imminent threat to health or safety.
In these cases we never
share your information
unless you give us
written permission:
• Marketing purposes
• Sale of your information
Notice of Privacy Practices • Page 3
How do we typically use or share your health information? We typically use or share your health
information in the following ways.
Help manage
the health care
treatment you
receive
• We can use your health information
and share it with professionals who are
treating you.
Example: A doctor sends us information
about your diagnosis and treatment plan
so we can arrange additional services.
Run our
organization
• We can use and disclose your
information to run our organization
and contact you when necessary.
• We are not allowed to use genetic
information to decide whether
we will give you coverage and the
price of that coverage. This does
not apply to long term care plans.
Example: We use health information
about you to develop better services
for you.
Pay for your
health services
•
We can use and disclose your health
information as we pay for your health
services.
Example: We share information about
you with your dental plan to coordinate
payment for your dental work.
Administer
your plan
• We may disclose your health information
to your health plan sponsor for plan
administration.
Example: Your company contracts with us
to provide a health plan, and we provide
your company with certain statistics to
explain the premiums we charge.
continued on next page
Our Uses and Disclosures
Notice of Privacy Practices • Page 4
How else can we use or share your health information? We are allowed or required to share
your information in other ways – usually in ways that contribute to the public good, such as public health and
research. We have to meet many conditions in the law before we can share your information for these purposes.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Help with public health
and safety issues
• We can share health information about you for certain situations such as:
• Preventing disease
• Helping with product recalls
• Reporting adverse reactions to medications
• Reporting suspected abuse, neglect, or domestic violence
• Preventing or reducing a serious threat to anyone’s health or safety
Do research
•
We can use or share your information for health research.
Comply with the law
•
We will share information about you if state or federal laws require it,
including with the Department of Health and Human Services if it wants to
see that we’re complying with federal privacy law.
Respond to organ and tissue
donation requests and work
with a medical examiner or
funeral director
• We can share health information about you with organ procurement
organizations.
• We can share health information with a coroner, medical examiner, or
funeral director when an individual dies.
Address workers’
compensation, law
enforcement, and other
government requests
•
We can use or share health information about you:
• For workers’ compensation claims
•
For law enforcement purposes or with a law enforcement official
• With health oversight agencies for activities authorized by law
•
For special government functions such as military, national security,
and presidential protective services
Respond to lawsuits and
legal actions
• We can share health information about you in response to a court or
administrative order, or in response to a subpoena.
Instruction C: Insert any special notes that apply to your entity’s practices such as “we never market or
sell personal information.”
Instruction D: The Privacy Rule requires you to describe any state or other laws that require greater limits
on disclosures. For example, “We will never share any substance abuse treatment records without your
written permission.” Insert this type of information here. If no laws with greater limits apply to your entity,
no information needs to be added.
Instruction E: If your entity provides health plan members with access to their health information via the
Blue Button protocol, you may want to insert a reference to it here.
To leave this section blank, add a word space to delete the instructions.
Notice of Privacy Practices • Page 5
• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of
your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in
writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you
change your mind.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The
new notice will be available upon request, on our web site, and we will mail a copy to you.
Our Responsibilities
This Notice of Privacy Practices applies to the following organizations.
Instruction F: Insert Effective Date of Notice here.
Instruction G: If your entity is part of an OHCA (organized health care arrangement) that has agreed to a
joint notice, use this space to inform your patients of how you share information within the OHCA (such
as for treatment, payment, and operations related to the OHCA). Also, describe the other entities
covered by this notice and their service locations. For example, “This notice applies to Grace Community
Hospitals and Emergency Services Incorporated which operate the emergency services within all Grace
hospitals in the greater Dayton area.”
Instruction H: Insert name or title of the privacy official (or other privacy contact) and his/her email
address and phone number.
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Completed 23 February 2020

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