CITY OF MANASSAS
INFORMATION FOR RESIDENTIAL UTILITY SERVICE
Welcome to the City of Manassas Utilities. Our business hours are from 8:30 a.m. – 5:00 p.m., Monday
through Friday. Please read the following information and complete the attached
application. We will attempt to have your service connected within 24 hours, however it may
take up to 48 hours for new service. NO SAME DAY CONNECTS.
Applications can be submitted in-person, via email, or fax. For more information contact Customer Service
IN ORDER TO ESTABLISH UTILITY SERVICE THE FOLLOWING MUST BE PROVIDED:
Valid pictured identification (Driver’s License, passport).
Customers are asked to provide a sales contract, lease, or move-in slip.
The City of Manassas Utility Services include electric, water, sewer and refuse. Security deposits are
required at the time of application and are payable in the form of cash, check, or money order
when paid in person, contact Customer Service for online options. Deposits are as follows:
For joint accounts, both signatures and valid identifications are required.
Electric service……………………………..$ 150.00
Water service……………………………….$ 50.00
Sewer service……………………………….$ 50.00
Electric, Water & Sewer services…….$ 250.00
Security deposits may be waived with a satisfactory rating return on the credit check. City of Manassas
Utilities does verify the accuracy of all information to prevent the possibility of fraud and identity theft.
Security deposits are placed on accounts for a period of one year. If after one year, there are no
disconnect notices, no returned checks, and no more than one late charge, the deposit is applied to the
account as a credit. Should you request to disconnect your service before one year, the deposit is then
applied to your account and any remaining credit will be refunded.
Checks returned will be subject to a $50.00 fee, and utility service may be disconnected without notice.
For new service or transfer of service, there is a non-refundable service charge. This charge can be paid
at the time of application or it may be applied to your first utility bill. The service charge for an electric
only account is $25.00; for accounts with both electric and water, the service charge is $50.00.
Should disconnection of your utility service occur due to non-payment, a deposit increase, reconnection
charge and full payment of the account is required before reconnection of service can occur.
Please ask your Customer Service Representative for refuse and recycling information.
Ana Davis, Utilities Services Manager