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THE CITY OF BANNING LEVEL PAY PLAN PROGRAM (City of Banning)

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THE CITY OF BANNING
LEVEL PAY PLAN PROGRAM
The Level Pay Plan provides a method of billing utility customers in equal monthly installments based on
their average annual billing. Customers may choose to utilize the Level Pay Plan in order to equalize the
effects of increased utility bills that arise during periods of peak consumption. This allows customers to
budget better because they know what their monthly payment will be.
This program is provided as an example of the City's overall mission to provide excellent customer
service to the citizens of Banning. Participation in the plan is subject to the terms and conditions set
below.
Terms and Conditions:
Eligibility: Residential customers must have had Utility service in their name with the City of Banning for
at least 13 months. Their account must currently be in good standing. Customers must have an
acceptable payment history (no more than one delinquency within the past 12 months, with no
delinquencies in the last three months; no returned checks in the past 12 months; and no disconnects
for unpaid bills in the past 12 months). The account must be paid in full before enrollment in the Level
Pay Plan. Customers may apply for enrollment in the Level Pay Plan at any time.
Customers on a "cash only'' basis are not eligible for the Level Pay Plan.
Level Pay Plan: The customer's total Current Charges for the previous 12 months are divided by 11. This
amount becomes the Level Pay Plan payment amount for the next 11 months. Any adjustments to the
account will be in addition to the Level Pay Plan amount and are due in the period billed. In the 12th
month of the Plan the difference between the actual monthly utility costs and the amounts paid
under the Level Pay Plan will be calculated, and a settlement bill generated, showing either payment
due or a credit on the account. Customers will automatically continue on the Level Pay Plan at
the successful completion of the prior 12 month period. At renewal, a new Level Pay Plan amount will
be calculated as described below (Level Pay Plan Amount Adjustment).
Level Pay Plan Amount Adjustment: Due to yearly fluctuations in usage patterns, the Level Pay Plan
amount may require periodic adjustment to avoid unduly large credit or debit settlement charges in the
12
th
month. Manual adjustments may be required in cases where the City has made changes to the
customer's services, such as adding, deleting or adjusting metered or non-metered services. All Level
Pay Plan accounts will be automatically reviewed in the 6
th
and 12
th
months using the method
of calculation described in the Level Pay Plan. If the newly calculated amount is 15% higher or lower
than the current Level Pay Plan amount or if the customer is beginning a new 12 month period, the new
amount will be used.
Customer Termination of Level Pay Plan: The customer may choose to terminate participation in the
Level Pay Plan at any time by submitting a dis-enrollment form to the City's customer service
department. At the next billing cycle the customer's account will be placed on regular monthly billing.
The difference between the actual monthly utility costs and the Level Pay Plan amounts to date will be
determined. A settlement amount of either a debit or a credit will be added to (or subtracted from) the
customer's current charges and will be due and payable at the same time as the customer's current
charges. If the customer has a debit or credit balance upon separation from the Level Pay Plan, the debit
or credit will be applied to the customer's account. If the customer moves or discontinues service with
the City of Banning, a closing settlement bill will be produced showing an amount due or credit. Final
billing credit amounts are processed in accordan
ce with established Utility Billing procedures.
A customer terminating participation in the Level Pay Plan may re-enroll after six months of regular
monthly billing.
Termination for Cause from the Level Pay Plan: A customer will be terminated from the Level Pay Plan
by the City if the account becomes delinquent (customer has not paid the Level Pay Plan amount in
accordance with existing Utility payment requirements). Customers will be automatically terminated
from the Level Pay Plan for a returned check unless documented in writing as a bank error. In addition to
the aforementioned causes, the City reserves the right to cancel, at any time, the Level Pay Plan in its
entirety at its discretion. After termination, at the next billing cycle the customer will be returned
to regular monthly billing. The difference between the actual monthly utility costs and the Level Pay
Plan amounts to date will be determined. A settlement amount of either a debit or a credit will be
added to (or subtracted from) the customer's current charges and will be due and payable at the same
time as the customer's current charges. If the customer has a debit or credit balance upon termination
from the Level Pay Plan, the debit or credit will be applied to the customer's account.
The customer will be ineligible for re-enrollment to the Level Pay Plan for a period of 12 months.
Reconnection of Utility Services for Level Pay Plan Customers: If a customer has been disconnected for
nonpayment of Level Pay Plan amounts or for a returned check, the settlement amount due plus any
reconnection charges must be paid before service is reconnected. Upon reconnection, the customer will
be placed on regular monthly billing.
To enroll in the Level Pay Plan, please complete the attached Enrollment for the Level Pay Plan form and
return it to the City of Banning Utility Billing Department at 99 E. Ramsey Street, Banning, CA 92220.
CITY OF BANNING
.
ENROLLMENT APPLICATION FOR THE LEVEL-PAY-PLAN PROGRAM
Dear Valued Customer:
You have indicated your interest in signing up for our Utility Level Pay Plan. Prior to starting the Level
Pay Plan, your account must be paid in full and a signed original of his enrollment form must be on file in
our office.
Attached to this enrollment/authorization form is a copy of the City of Banning Level Pay Plan Program.
Please be sure to read the information carefully, and if you agree with the terms and conditions,
completely fill out the form below. You may either mail or drop off the completed form to the Utility
Billing Department at the City of Banning, 99 E. Ramsey Street (P.O. Box 985
) Banning, CA 92220.
Ple
ase keep the Level Pay Plan Program description for your reference. Should you have any questions,
please do not hesitate to contact the Utility Billing Department at (951) 922-3185. Office hours are
Monday through Thursday from 8:00a.m. - 5:00p.m.
Customer Account Number:
Customer Name:
Service Address:
Home Phone#: Work Phone#:
Email Address (Optional):
By signing below, I certify that I have read the Level Pay Plan Program and that I agree to the
Terms and Conditions outlined therein. I authorize the City of Banning Utility Billing
Department to bill my account in accordance with the Level Pay Plan.
Signature:
Office Use Only:
Date
Received:
Date
Processed:
Calculated
LPP Amount:
Processed
By:
Print
Fax signed Application to
(951) 922-3165 or
Bring to Utility Counter in
City Hall Located at
99 East Ramsey Street
Banning Ca. 92220
Print & Submit
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THE CITY OF BANNING LEVEL PAY PLAN PROGRAM (City of Banning)

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Completed 21 September 2021

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