has made changes to the customer's services, such as adding, deleting or adjusting metered or non-
metered services. All Level Pay Plan accounts will be automatically reviewed in the 6
th
and 12
th
months using the method of calculation described in the Level Pay Plan. If the newly calculated
amount is 15% higher or lower than the current Level Pay Plan amount or if the customer is
beginning a new 12-month period, the new amount will be used.
Customer Termination of Level Pay Plan: The customer may choose to terminate participation
in the Level Pay Plan at any time by submitting a dis-enrollment form to the City's Utility Billing
department. At the next billing cycle, the customer's account will be placed on regular monthly
billing. The difference between the actual monthly utility costs and the Level Pay Plan amounts to
date will be determined. A settlement amount of either a debit or a credit will be added to (or
subtracted from) the customer's current charges and will be due and payable at the same time as
the customer's current charges. If the customer moves or discontinues service with the City of
Banning, a closing settlement bill will be produced showing an amount due or credit. Final billing
credit amounts are processed in accordance with established Utility Billing procedures. A customer
terminating participation in the Level Pay Plan may re-enroll after six months of regular monthly
billing.
Termination for Cause from the Level Pay Plan: A customer will be terminated from the Level
Pay Plan by the City of Banning if:
• The account becomes delinquent (customer has not paid the Level Pay Plan amount in
accordance with existing Utility payment requirements).
• A check submitted for payment is returned, unless documentation in writing as a bank error
is provided.
In addition to the aforementioned causes, the City reserves the right to cancel, at any time, the
Level Pay Plan in its entirety at its discretion. After termination, at the next billing cycle the
customer will be returned to regular monthly billing. The difference between the actual monthly
utility costs and the Level Pay Plan amounts to date will be determined. A settlement amount of
either a debit or a credit will be added to (or subtracted from) the customer's current charges and
will be due and payable at the same time as the customer's current charges. If the customer has a
debit or credit balance upon termination from the Level Pay Plan, the debit or credit will be applied
to the customer's account.
The customer will be ineligible for re-enrollment to the Level Pay Plan for a period of 12
months.
Reconnection of Utility Services for Level Pay Plan Customers: If a customer has been
disconnected for nonpayment of Level Pay Plan amounts or for a returned check, the settlement
amount due plus any reconnection charges must be paid before service is reconnected. Upon
reconnection, the customer will be placed on regular monthly billing.
