Supra Key System
Access Instructions for
Cooperating Associations
Steps to Acquire Supra Key System Access
for Cooperating Florida Associations
Your membership with ORRA will automatically grant you access in ORANGE/SEMINOLE, OSCEOLA &
EAST POLK counties. You may request access to other counties in the state of Florida, please contact the
association you are requesting access from in order to find out if they cooperate. Once confirmed, follow the
steps below to acquire access.
STEP ONE:
Fax this completed form to each cooperating association for which you need access. Access is granted as a
courtesy and the standard processing time is 48 business hours. However, your request may take up to two
weeks for some associations. If you need immediate access, please call the cooperating association
directly.
STEP TWO:
FOR ActiveKEY USERS ONLY:
Upon confirmation of access from the cooperating association you will need to call KIM Voice or log onto
KIMweb to obtain the update code you will need to enter into your ActiveKEY. Enter the update code under
the screen stating Manually Input Update. For detailed instructions consult your ActiveKEY User Guide.
FOR eKEY USERS ONLY:
Upon confirmation of access from the cooperating association, you will need to “eSYNC” TWICE in the same
day for your key to recognize the new area. (Consult your Supra Key User Guide for detailed instructions for
performing an “eSYNC”).
Note: Your eKEY has already been programmed for access in Greater Lake, West Volusia, Lakeland, and Greater Tampa. If you wish
to request access from any other area you will need to contact ORRA via phone or in person and have your key reprogrammed.
You will only need to perform these procedures the FIRST time you obtain access to a new
area. You are now ready to open KeyBoxes in your new area.
If you ever change your key, you will need to start this process over again with the new key serial number.
Supra Key or KeyBox Customer Service: 1.877.699.6787
9:00 AM – 10:00 PM ET Daily
Cooperating Association Request Form on Reverse
