Retroactive Mileage Claim - for non-airline partner services
Please download this digital form to your computer before you begin to ensure that the data are
successfully captured for submission.
KrisFlyer Membership Number
By completing and submitting this form, I hereby represent that:
1. I am the true owner of the KrisFlyer account of the details as set out herein;
2. All information provided and included into this form are true, accurate and sufficient for the transaction hereunder.
3. I agree and acknowledge that any personal data I provide will be processed by Singapore Airlines for purposes of administering my request in
4. I have read and understood, and agree to be bound by all the terms and conditions contained within this form.
KrisFlyer Membership Services, PO Box 177, Singapore Post Centre Post Ofce, Singapore 914006
KrisFlyer will send your request to the appropriate partner for verification. Valid claims will be credited and will appear in your KrisFlyer account approximately
six to eight weeks after verification. The status of all requests will be reflected in your account statements.
Contact Number (mandatory)
Email Address (mandatory)
as in your reservation
as in your reservation
Please note that the status of your claim will only be communicated via the email address stated above.
To update this email address into your membership profile, please tick here.
Singapore Airlines reserves the right to reject any claim that is not fully accompanied by supporting documents or if your KrisFlyer membership number was
not given when using the services of Singapore Airlines or any partner airlines.
Please email your retroactive mileage claims and the supporting documents to the following: SQRetro@mentormedia.com.
NAME OF PARTNER COMPANY
(EG. NAME OF HOTEL, CAR RENTAL COMPANY)
LOCATION (IF APPLICABLE, EG. COUNTRY WHERE HOTEL IS LOCATED,
PICK-UP LOCATION OF RENTAL CAR)
(EG. CHECK-IN DATE, RENTAL DATE)
Please attach a legible copy of receipt(s)/car rental agreement(s).
KRISSHOP PURCHASE DATE
MODE OF PURCHASE FLIGHT DETAILS (IF APPLICABLE)
FLIGHT NUMBER DEPARTURE DATE
Please attach a legible copy of the purchase receipt(s).
Complete this form to make a retroactive mileage claim for non-airline partner services.
Before you submit a retroactive mileage claim, make sure that:
• You have allowed up to eight weeks for these miles to appear in your KrisFlyer account
• No more than six months have passed since the relevant flight transaction has taken place
Singapore Co. Reg No. 197200078R/SKF0306D/0717