3545 Client 0920
Wells Fargo Retail Services
Merchant contact information
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Program Name: Merchant #:
(Please fill in the above information for future reference.)
Primary contact for questions: Phone: 1-800-551-5111
Client Processing Monday – Saturday & Holidays: 8 a.m. – 10 p.m. Central Time;
Sunday: 10 a.m. – 10 p.m. Central Time; Easter, Thanksgiving & Christmas: Closed
Processing Type:
Online Processing (wellsfargo.com/retailservices):. Phone: 1-800-551-5111
Omni/Verifone Processing: Phone: 1-800-551-5111
VRU Processing: Phone: 1-800-513-2413
IVR/Auto-Authorization: Phone: 1-800-247-0049
Backup Application Process: Phone: 1-800-551-5111
Fraud related questions: Phone: 1-800-257-7799
Fax: 1-800-499-2567
Monday – Friday: 8 a.m. – 6 p.m. Central Time
Disputes: Phone: 1-866-835-6679
Fax: 1-866-656-0056
Monday – Friday: 8 a.m. – 5 p.m. Central Time;
Saturday, Sunday & Holidays: Closed
Invoice & Notice of Right to Cancel, Invoices,
Manual Invoices and Credit Memos
Fax: 1-866-280-8327
Fax monitored Monday – Friday: 8 a.m. – 4:30 p.m. Central Time;
Saturday, Sunday & Holidays: Closed
Order supplies: wellsfargo.com/retailservices
Document retention:
Mailing address for Credit Card Account Applications or
Important Terms of Your Credit Card Account - Merchant Copy.
Wells Fargo Retail Services
MAC F0003-039
800 Walnut Street
Des Moines, IA 50309
For detailed information regarding Wells Fargo Bank, N.A.’s document storage and security policies, login to the Online Resource Center
at wellsfargo.com/retailservices and click on the Instructions and Procedures link.
Customer service information
For cardholder account information
Phone: 1-800-459-8451
Monday – Friday: 8 a.m. – 6 p.m. Central Time;
Saturday, Sunday & Holidays: Closed
24 Hour Automated Service
Payment Options
Online Payment: wellsfargo.com/cardholders
Phone Payment: 1-800-459-8451
Mail Payment: Refer cardholder to their statement
Customer payments are not accepted at the store
