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The Pacific Asian Consortium in Employment (PACE) and the
Home Energy Assistance Program (HEAP) Help Pay Gas or Electric Bills
The PACE Home Energy Assistance Program (HEAP) is funded by the Federal Low Income Home Energy Assistance
Program through the State of California’s Department of Community Services & Development. Our mission is to help
low-income eligible and qualified households offset their heating and cooling costs by providing a once a year payment to
either their gas or electric bill.
The PACE HEAP program only serves the following Los Angeles County zip codes:
For more information and to check your application status:
213-989-3236 English/Spanish 213-989-3294 English/Spanish
213-989-3173 English/Spanish 213-989-3152 English/Spanish
213-989-3233 English/Armenian/Russian 213-989-3177 English/Spanish
213-353-1228 24 hour recorded message information line (do not leave a message)
Office Hours: Monday to Friday - 8:00 a.m. to 3:00 p.m.
Energy & Environmental Services
HEAP
1055 Wilshire Blvd.
Suite 900E
Los Angeles, CA 90017 web: www.pacela.org
Use it Wisely
***HEAP DOES NOT PROVIDE PARKING OR VALIDATE***
To Determine Eligibility You Must Provide Copies of:
Your California Picture I.D.
Your Social Security Card
Your Current Electric Bill AND Current Gas Bill
Complete with all pages covering at least 22 service days with meter reading.
The recent Final Call or Shut-Off Notice from the electric or gas company.
Provide Proof of Current Monthly Incomes for all family members
This must show gross benefit amounts covering the past 30 days.
o TANF (AFDC), GR, Child Support, and others. Must be for current month.
o SSI, SSA, VA – Yearly award letter or printout dated within the last 30 days.
o Wages, EDD, SDI, Pension/Retirement, Workers Compensation.
All stubs must cover the past 30 days. Cash payment or contributions must
include date, name, and address of person providing cash.
Your Current Section 8/HUD contract showing your current monthly rent portion,
Rent Receipt and Lease Agreement, or Mortgage Statement.
NOTE: Additional documents may be required.
You Must Also Complete and Sign these Three Forms:
Energy Intake Form CSD 43
Home Energy Assistance Program Survey Form
Client Education Confirmation of Receipt Form CSD 321 (see back)
Applications cannot be processed if they are not completely filled out, missing a signature, or missing any documents.
1. Send copies only.
No documents will be returned.
2. Due to the popularity of this program,
applications may take up to 5 months to
process.
3. It is your responsibility to contact the
utility company for payment
arrangements to avoid disconnection.
4. There is no guarantee that you will
receive assistance until your application
is approved.
5. If your application qualifies, a payment
will be sent directly to the utility
company you selected and credited to
your utility account.
6.
If your application does not qualify, you
will be notified by mail.
7. Priority is given to the elderly, disabled,
families with young children, and
households with the lowest income and
highest energy costs.