who is dealing with
the death of a loved one
If you’ve been asked to act on behalf of the spouse or child of a person who was in a CSC scheme,
we’ll need their authority so that we’re able to release informaon to you. However if you just need
to nofy us, you don’t need an authority.
It’s important that you or your client let us know as soon as possible that the person has died. We have a
dedicated team of experts who are here to help. You can call us directly on 02 6192 9521 or, if you’d prefer
to send an email, you can contact the team directly at LHS@csc.gov.au or nofy us online on our website.
Once you’ve let us know, you’ll have a single case manager to assist you. Your client can also have another
family member with them at this me.
We will work with you and your client to explain how to make an applicaon. The most common supporng
documents we’ll ask for are:
Idencaon (e.g. a photo/photocopy of their driver’s licence or passport, or cered proof of age card).
A death cercate, or medical cause of death cercate.
Relaonship cercate (e.g. a copy of the marriage, registered partnership and/or civil union cercates).
A document with both names/addresses to show conrmaon of the deceased living with their
Birth cercates for any children applying.
An up-to-date Will (however scheme rules mean we may not pay in accordance with the Will).
Your case manager will use all the informaon available to make sure that
we can process the claim in line with the relevant scheme legislaon.
If they need more informaon, they will contact you directly.
Once your case manager has determined that the applicaon sases
the legislave requirements, they will set up the spouse and/or children
pension/s, or, if there are mulple payment opons available, they’ll ask
your client how the benet should be paid (e.g. as a lump sum or pension).
Your client may also wish to seek nancial advice before making a decision.
Any lump sum payment will usually be made within ve business days, and pension payments
will begin from the next available payday. The case manager will send a leer or email to conrm
that payment has been made to both you and your client.
They will also be in touch aer the payment has been made, to make sure everything has been
handled as expected.
eligibility and benet
examples, can be found
the relevant ‘Death benet’
factsheets on our website