Housing Finance Team
Our Service, Your Influence
The Housing Finance team (Leasehold Services, Right to Buy, Income Recovery and
Community Centre Administration) aims to provide a high standard of service to all our
customers. We are interested to find out if we are giving you as good a service as we can, and
it will help us improve our performance if you complete this form and return it to us with your
comments. Any information you give us will be held confidentially.
Equalities Monitoring
Sex: Male Female
Age: under 16 16-19 20-24 25-59 60-64 65 & above
How would you best describe your ethnic origin?
White British
White Irish
Any Other White
Background
Any Other Mixed
Background
White & Black
Caribbean
White & Black
African
White & Asian
Any Other Asian
Background
Indian
Pakistani
Bangladeshi
Any Other Black
Background
Black
Caribbean
Black African
Chinese
Any Other Ethnic
Group
Do you consider yourself as having a disability? Yes No
If yes, do you have?
Difficulty in
getting around
Difficulty in
seeing
Difficulty in hearing
Mental health
difficulties
Learning
difficulties
Other
difficulties
Please state:
Did you find us:
Yes/No
Yes/No
Easy to contact ?
Courteous ?
Yes/No
Quick to respond
Helpful
Yes/No
Did you find the knowledge of our staff:
Excellent ……...……Good….…..………..Average…..…..……..Fair…...…………Poor……….…
Are there any improvements we can make to our service?
.........................................................................................................................................................
.........................................................................................................................................................
Overall how would you rate our service?
Excellent ……...……Good….…..………..Average…..…..……..Fair…...…………Poor……….…
Please complete the form, save it, and email it to: Righttobuy@dartford.gov.uk
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