If you have not already done so, please read our leaﬂet ‘How to complain to Dartford
We encourage you to raise your complaint directly and informally with the staff
member you have been dealing with.
If you have not been dealing with anyone or do not know who to contact about your
complaint, or if you need advice or help in ﬁlling out this form, contact our Customer
Services, Civic Centre, Home Gardens, Dartford, Kent DA1 1DR.
Telephone: 01322 343434 and we welcome calls by NGT Relay
Once you have completed this form please save it and email it to:
or alternatively please print it and send it (with the monitoring form) to:
Corporate Complaints Ofﬁcer, Dartford Borough Council, Civic Centre, Home Gardens,
Dartford, Kent DA1 1DR
Dartford Borough Council supports the objectives of the Data Protection Act 1998 and
is registered as a data processor. If you use our complaints procedure, you are agreeing
that we can use any personal information you send us for purposes connected with
your complaint.We may also give your personal information to other people and
organisations if we have to do so by law or if you have given us permission.
Please ﬁll in this form online, save it and then email it to: