CLIENT RIGHTS
A New Leaf shall ensure that a client who does not speak English or who has a physical or other disability is
assisted in becoming aware of client rights
Each client must be afforded the following basic rights:
1. To be treated with dignity, respect, and consideration.
2. To have one’s needs met in a professional and ethical manner
3. Not to be discriminated against based on race, color, national origin, religion, gender, sexual orientation, age, disability, or
marital status.
4. To receive service that:
a. Supports and respects the client’s individuality, culture, choices, strengths, and financial goals.
b. Supports the client’s personal liberty.
5. Not to be prevented or impeded from exercising the client’s civil rights unless the client has been adjudicated incompetent or a
court of competent jurisdiction has found that the client is unable to exercise a specific right or category of rights.
6. To submit grievances to A New Leaf, MesaCAN staff members and complaints to outside entities and other individuals without
constraint or retaliation:
a. To have grievances considered by A New Leaf, MesaCAN (Here-in thereafter referred to as Agency) in a fair, timely, and
impartial manner.
b. To dispute the amount of assistance for which their circumstances qualify as Department of Economic Security and other
funding allows.
7. To seek, speak to, and be assisted by legal counsel of the client’s choice, at the client’s expense.
8. To receive assistance from a family member, designated representative, or other individual in understanding, protecting, or
exercising the client’s rights.
a. To participate or, if applicable, to have the client’s parent, guardian, custodian or agent participate in financial decisions and
in the development and periodic review and revision of the client’s written financial plan.
b. To control the client’s own finances except as provided by A.R.S. § 36-507 (5).
9. To have the client’s information and records kept confidential from release except in the case of court order, emergencies, or as
otherwise required or permitted by law.
10. To privacy during financial counseling, including the right not to be photographed or recorded without general consent, except
for temporary video recordings used for security purposes that are maintained only on a temporary basis, unless a release has
been signed.
11. To review, upon written request, the client’s own financial record during the Agency’s hours of operation or at a time agreed
upon by the program director.
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Client Name / nombre de cliente Client Signature / firma de cliente Date/ fecha