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1
Dear Prospective Memorial City Mall Merchant:
Thank you for contacting Memorial City Mall for Specialty Leasing
information. Currently Memorial City Mall leases RMUs (aka carts) and
kiosks in the common area as well as temporary inline stores when
available.
With 1.6 million square foot and over 160 stores Memorial City Mall is a
world class property situated in the center of Houston, Texas. Surrounded
by the Westin Hotel, Memorial Herman Hospital and many class “A” office
buildings and with the many amenities Memorial City Mall offers, we are a
high traffic, family friendly destination. You’ll feel the difference in the
quality and service that this privately owned shopping center affords. No
one size fits all operating standards here. Flexible and responsive
leadership along with high standards and strong business acumen make
Memorial City a stand out from the competition.
If you have a product or service that would be a good fit, please fill out the
application and return to me at the management office:
Memorial City Mall Attn: Elizabeth Ricarte
303 Memorial City, Suite 303
Houston, TX 77024
Office: 713.935.7101
Fax: 713.464.7845 elizabeth.ricarte@memorialcitymall.com
Remember to include samples, catalogs, photographs, a business plan or
any other information that features your intended use that will assist us
with approving your concept. Please be aware that several variables
determine whether or not your concept is accepted, including available
locations, use, timely occupancy, length of term, existing competition,
etc. In the event that we are at full capacity we will keep your application
on file for a period of time.
Elizabeth Ricarte, CMD
Director of Specialty Leasing
Memorial City Mall
Memorial City Mall
303 Memorial City,
Suite 303
Houston, TX 77024
713.464.8640
MemorialCity.com
2
SPECIALTY LEASING APPLICATION
Memorial City Mall
Date:
Corporate Legal Name:
d/b/a (Doing Business As):
Owner(s) Name(s):
Business Address:
Home Phone:
Mobile Phone:
Business Phone:
Email Address:
SS# or Tax ID: DL#/State
Have you owned a business at a mall before?
If yes, where?
Other Retail Experience:
Type of Unit requesting: Inline RMU (cart) Kiosk
Size:
Product to be Sold:
Average Price Point:
Projected Opening Date:
Length of Term Desired:
Projected Monthly Sales:
Other Guarantors on License (Name, Address and SS#):
Refund Policy:
Memorial City Mall
303 Memorial City,
Suite 303
Houston, TX 77024
713.464.8640
MemorialCity.com
3
SPECIALTY LEASING APPLICATION
Memorial City Mall Additional Guarantors
Please list all partners and have them sign
Name:
Corporate Legal Address
Street:
City:
State:
Phone:
Position:
I agree to be financially responsible for this business.
Signature:
Name:
Corporate Legal Address
Street:
City:
State:
Phone:
Position:
I agree to be financially responsible for this business.
Signature:
Name:
Corporate Legal Address
Street:
City:
State:
Phone:
Position:
I agree to be financially responsible for this business.
Signature:
Memorial City Mall
303 Memorial City,
Suite 303
Houston, TX 77024
713.464.8640
MemorialCity.com
4
SPECIALTY LEASING OPERATIONAL GUIDELINES
• All Carts are required to maintain mall hours.
• Refund policies should be placed in decorative frames and displayed
where customers can easily see them. All signage must be
professionally made. At least 2 signs should be displayed.
• Cash wrap areas should be kept neat and organized at all times and be
free of clutter, including personal items, paper towel rolls, water bottles
and food.
• Hand sanitizer should be placed in a decorative dispenser (like a
decorative soap dispenser) .
• Signage and credit card stickers should NOT be taped or attached to
the poles of the cart .
• Shelving is for merchandise displays not for storage.
• Merchants are responsible for the cleaning and dusting of the carts,
including the canopies. Small handheld vacuums are a great tool to
collect dust
• Step stools should be kept out of sight when not in use.
• Customers should not be approached and when the customer indicates
that there is no interest, should not be pursued further .
• Dress should be professional. No torn blue jeans, flip flops, halters, see
through clothing, sweats or strapless clothing is allowed.
• Mall trash receptacles are for customer use only. Trash should be taken
to the dumpster. Retailer trash cans should be out of sight at all times .
• Stocking should be done during non-mall hours.
• Only approved seating is allowed. Additional seating is not permitted.
• Schedule cart repairs or light bulb replacements through the mall office
at 713.935.7100.
• Coats, sweater and jackets should be put away on not be hung on back
of chairs.
• Headphones should not be worn by employees while working.
Memorial City Mall
303 Memorial City,
Suite 303
Houston, TX 77024
713.464.8640
MemorialCity.com
5
SOLICITATION POLICY REMINDER
It is imperative for the long term success of Memorial City Mall that our
shoppers have a wonderful shopping experience. MetroNational has
gone above and beyond to provide the most exquisite decor and
marketing program in the Houston market and we are positioned for a
success.
Recently we have seen an increase in customer complaints regarding
solicitation activities in the common area. If customers are accosted
time and time again as they walk through the mall, they WILL go
someplace else to shop.
Solicitation Guidelines:
• You must be within arm's length of the cart/kiosk at all times.
• If a customer is looking the other direction, is on their phone, or not
showing any interest you should not call out to them.
• If a customer is looking in your direction, you may say "hello" and
attempt to engage them.
• Remember "No" means no. Once the customer shows they are not
interested, you are not to continue soliciting them.
• You should never touch a customer without their consent.
• You should not be making large gestures or exaggerated facial
expressions.
• Fines will double during the holiday season. After 3 offenses the
License Agreement may be terminated.
• This will be the only warning you will receive.
If you have any questions or concerns, please do not hesitate to
contact me at 713.935.7101.
Memorial City Mall
303 Memorial City,
Suite 303
Houston, TX 77024
713.464.8640
MemorialCity.com
6
RMU PRICING
RMU (Cart) INFORMATION:
Square Footage: Approximately 60 square feet
Term of Agreement: 1 month to 1 full year
Terms: Minimum License Fee
January – October
Starting at $1,500/month
Average $2,500/month
November – December
Starting at $5,000/month
Average $7,500/month
Other Charges
$500 Application Fee
$1,000 Deposit
Overage Rent: 15% Natural Breakpoint
Insurance: Required from all operators
A certificate of insurance listing the additional
insured as follows:
Memorial City Mall, LP
Metro National Corporation
Visuals: Free consultations available
A fixture fee may be charged for the use of our
fixtures.
For kiosk or inline information please send a request to:
elizabeth.ricarte@memorialcitymall.com
Memorial City Mall
303 Memorial City,
Suite 303
Houston, TX 77024
713.464.8640
MemorialCity.com
7
CART AND KIOSK INSURANCE REQUIREMENTS
ADDITIONAL INSURED INFORMATION:
Memorial City Mall, LP
MetroNational Corporation
CERTIFICATE HOLDER:
Memorial City Mall
303 Memorial City, Suite 303
Houston, TX 77024
Tenant shall carry comprehensive general liability insurance with a
combined single limit of one million dollars ($1,000,000.00) including
contractual liability, two million dollars ($2,000,000.00) general aggregate
and workers compensation insurance in the statutory amount (if available
at commercially reasonable rates) and employer’s liability insurance in the
amount of five hundred thousand dollars ($500,000.00) per accident or
disease covering the Premises and Licensee’s use thereof.
Tenant insurance is Primary and must be stated as such. Policy must
include a Waiver of Subrogation in favor of additional insured.
Memorial City Mall
303 Memorial City,
Suite 303
Houston, TX 77024
713.464.8640
MemorialCity.com
8
MEMORIAL CITY MALL
EMERGENCY PHONE DIRECTORY
It is important that store contact information is kept up to take in case
of an emergency.
Please take the time to complete each section. Please print legibly and
include both the first and last name of each contact.
Please email it to Sherelyn.Dalton@memorialcitymall.com
STORE CONTACT INFORMATION
Date:
Store Name:
Corporate Store Number:
Corporate Phone Number:
Suite number:
Phone number for mall directory:
Store Email Address:
Manager Name
Email Address
Cell Number
Regional:
District:
Store:
Assistant:
Memorial City Mall
303 Memorial City,
Suite 303
Houston, TX 77024
713.464.8640
MemorialCity.com
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Completed 17 December 2021

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