Revised 03/21/2018
Safekeeping Prepaid Visa FAQ
What do I do if my card malfunctions or is lost or stolen?
Contact Accounts Receivable immediately (see below). If outside business hours, leave a message.
What do I do if my card is damaged?
During business hours, bring the card to Accounts Receivable.
Are there any fees associated with the card?
Yes, a $40.00 fee will be charged for the following:
• Lost, Non-Returned or Damaged Card
• Late or No Receipts Provided
What if I overdraft?
Spending should not exceed the available balance on the card; however, if a negative balance occurs, your student group
is responsible to reimburse the card.
How can I check the balance on my card and keep track of my purchases?
• Call Customer Service at 1-844-688-4720.
• Be prepared to provide:
o Card number
o Birthdate of 01/01/1975 (do not use your own personal birthdate)
o Address of 1845 Fairmount Box 38, Wichita, Kansas 67260-0038
o Expiration date
o CSV on back of card
Will I be able to make an online purchase with this card?
Your card allows you to make a purchase online; however, when prompted for the billing address, you need to make sure
you put in WSU’s address of 1845 Fairmount Box 38, Wichita, Kansas 67260-0038. Remember that the card number
should not be saved as a payment option nor should the card number be written in an email.
Are there any special types of transactions I should know about before I shop?
• Gas Stations - If you use your card at an automated fuel dispenser (i.e., pay at the pump) it may result in a hold
on your funds of $75.00 or more. To avoid this hold, you may go into the gas station and pay the cashier for your
purchase in advance, and specify the exact dollar amount of gas you would like to purchase.
• Restaurants and Other Merchants - Restaurants, hair salons and some other types of merchants may obtain an
authorization on the card for an amount greater than the total service bill to cover any gratuity that may be added.
Be sure that the balance on the card is sufficient to cover the cost of the bill plus any anticipated gratuity. If the
card is declined, asked the merchant to obtain an authorization for an amount equal to or less than the balance on
your card. Pay the difference with another form of payment.
• Hotels - Hotels may put a hold on your card in the amount of your estimated bill, which will make that amount
unavailable for other purchases. The hold may last from the time you check in to a few days after you check out.
• Auto Rentals - Auto rental establishments may require you to reserve your car with a credit card. They may allow
you to use your card for the final payment. Please check with the establishment for their specific procedures.
For further information, contact:
Phone: (316) 978-3333
Email: wsuaccountsreceivable@wichita.edu
Website: www.wichita.edu/safekeeping
Business Office Hours: Monday-Tuesday 8:00 a.m. – 6:00 p.m. and Wednesday-Friday 8:00 a.m. – 5:00 p.m.