PRESCRIBED INFORMATION RELATING TO TENANCY DEPOSITS*
The Deposit Protection Service – Insured scheme
NOTE: The landlord must supply the tenant with the Prescribed Information regarding any tenancy deposit required to
be dealt with under the Insured tenancy deposit scheme.
To: (insert names of all tenants and any other (third party) paying a tenancy deposit on behalf of a tenant)
1. The name, address and contact details of the Scheme Administrator of the Tenancy Deposit Scheme that is
safeguarding your tenancy deposit is:
The Deposit Protection Service (The DPS)
The Pavilions
Bridgwater Road
Bristol
BS99 6AA
Telephone No. 0330 303 0030
Online: Enquiry Forms are available through the Virtual Customer Service Agent or the Frequently Asked Questions at
www.depositprotection.com
2. Information contained in a leafl et supplied by the Scheme Administrator to the Landlord explaining the operation
of the provisions contained in the statutory scheme.
See attached Terms and Conditions
3. Information on the procedures applying for the release of the deposit at the end of the tenancy.
See attached Terms and Conditions
4. Procedures that apply under the Scheme where either the Landlord or the Tenant is not contactable at the end
of the tenancy.
See attached Terms and Conditions
5. Procedures that apply under the Scheme where the Landlord and the Tenant dispute the amount to be repaid
to you in respect of the deposit.
See attached Terms and Conditions
6. The facilities available under the Scheme for enabling a dispute relating to the deposit to be resolved without
recourse to litigation.
There is an alternative Dispute Resolution Scheme available enabling an independent adjudicator to decide on any dispute.
See attached Terms and Conditions for further information
* In accordance with The Housing (Tenancy Deposits) (Prescribed Information) Order 2007.