Patient Authorization | HIPAA Form
Completed form may be sent via Fax: 336.740.9773 or via e-mail: einfo@emsbilling.com
PO Box 863 Lewisville, NC 27023-0863 |Customer Service: 800.814.5339
In order to submit all of the records that Medicare will require in the Appeals process, so they may
reconsider payment of your claim, we have enclosed our patient authorization form to release the
ambulance medical record to you. Medicare cannot process your Appeal without this record.
All highlighted areas must be completed in order to send the record to you. If you are not the patient,
please send the court documents stating that you are the designated person that can obtain the
record on behalf of the patient.
You may fax or mail the enclosed form back to us:
Fax: 336-740-9773
EMS Management & Consultants, Inc.,
PO Box 863, Lewisville, NC 27023
Please be advised that we cannot fax the records, it will be mailed to the address you have provided
to us or if you are the designated person that can act on behalf of the patient, we will need your
address along with court paperwork. We process patient authorizations daily and mail the record as
soon as possible.
If you have any questions regarding this form, please contact our office at 800-814-5339
Please follow the additional directions below to ensure that you will be sending the Medicare Appeals
Officer all of the necessary records for their determination:
• Return our completed patient authorization form back to us so we may send the ambulance
medical record to you. (DO NOT RETURN THIS INSTRUCTION LETTER WITH THE HIPAA FORM)
• Call Medicare to request the Appeal Form and the Medicare Denial.
• Call the hospital medical records department to request a copy of the Emergency Department
record to show what transpired after arriving at the hospital.
• If you were picked up from a doctor’s office or a facility, call them to request a copy of their
record of events leading up to the ambulance transport.
• When you receive the Medicare Appeal Form, complete every area on the form. Provide as
much detail as possible on the form so that the Appeals Officer can clearly understand all of
the circumstances that occurred on the date of service.
• After you have received ALL of the requested records and you have completed the Medicare
Appeal Form, make a copy for you to keep and submit the originals according to the
instructions provided on the Appeal Form to Medicare.
Thank you
- EMS|MC Patient Customer Service