Homeless Management Information System (HMIS)
Help Desk Ticket
PLEASE NOTE: The agency needing help will need to submit a HMIS Help Desk Ticket
that will be address by HMIS within 72 hours. If the ticket is received on a weekend or
holiday the 72 hours will begin on the next business work day.
Name: __________________________________ _______________________________________
First Last
Agency: __________________________________________________________________________
Phone #: _________________________________________________________________________
Email: ___________________________________________________________________________
Additional Email Address: ___________________________________________________________
(Please enter any email you would like to be cc’d on response)
HMIS Question Details
Is this an HMIS emergency? Yes No
Client ID number in question: __________________________________________________________
Which program are you asking about: ___________________________________________________
Please indicate the most appropriate corresponding category for your question
Technical Assistance
Custom Reporting
Setting up new program in ServicePoint
Work Flow
HUD Program Requirements
Other
Buying New Service Point License
Password Reset/login issues
ART issues
Merge a Client
Training
Supporting documents attached? Yes No
If you have any additional questions, type them below. Note: Please include any troubleshooting you
have tried thus far or error messages you have received:
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