Bus Services Customer Feedback Form
Please note Harlow Council does not run or operate any bus services in or around Harlow, but we can
forward on your concerns/feedback to the relevant operator.
Please provide as much information as possible.
Name:
Address:
Contact number:
Email:
Date and time of incident:
Bus operator:
Route:
Destination:
Bus registration and/or fleet number:
Driver number:
Would you like to be contacted about
this issue?
Yes
No
How would you like to be contacted?
Email
Phone
Post
Details:
Please return your completed feedback form:
By email to: busfeedback@harlow.gov.uk
What we do with your information
Harlow Council processes your personal information under Article 6(1)(b) of the General Data Protection Regulation
2016/679 (GDPR) to process your feedback. Your personal data will be shared with the bus operator with whom you
mention in order to address the points you have made, otherwise your data will not be shared in any other way
unless we have a legal obligation to do so, such as with other departments of Harlow Council or other official
government organisations such as the police.
Your personal information will be retained for three years from the date above after which we will securely delete the
information.
By post or hand-in to:
Harlow Council
Bus Station
Terminus Street
Harlow
Essex
CM20 1XA
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