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You authorise us to disclose your full name, address, mobile number and banking details:
• With other banks when we process your payment;
• In your Payer’s transaction history; and
• In your Payer’s international address book on the CommBank app (if you have agreed to this by
ticking the relevant box when collecting your payment).
Our privacy policy and how
to contact us
Visit commbank.com.au/privacy for our privacy policy or ask for a copy at any branch. It tells you
about:
• Other ways and reasons we may collect, use or share your Information.
• When we send your Information overseas, and where we may send Information.
• How to access your Information and correct it if it’s wrong.
• How to make a privacy-related complaint (including about our compliance with the Australian
Privacy Principles and credit reporting rules and codes) and how we’ll deal with it.
Sometimes we update our privacy policy. You can always find the most up-to-date version on our
websites.
Want to speak to us about your privacy?
Email: customerrelations@cba.com.au
Phone: 1800 805 605 (From overseas +61 2 9687 0756)
Write to: CBA Group Customer Relations,
Replied Paid 41, Sydney, NSW, 2001
Things you need to know
about international money
transfers
Funds will be transferred to you after you have submitted your personal and banking details on
commbank.com.au. Funds sent overseas will usually be available for payment to you within three
business days (AEST) of our accepting your instructions (i.e. when you successfully claim a payment
from commbank.com.au), but is subject to the requirements and practices of overseas banks and
regulators and circumstances beyond the Bank’s control (such as international communications
breakdowns and problems, or delays in processing of a payment by other banks) which may lengthen
the timeframe for receipt of funds. Payments sent from CommBank Payers to first time beneficiaries
may be subject to additional screening and processes.
We may decline to process a payment transaction if we believe in good faith that processing the
transaction may breach any applicable laws, e.g. relating to anti-money laundering or sanctions.
We are not liable for:
• Any loss suffered as a result of us acting on your instructions in good faith except where our
negligence causes the loss; or
• Any consequential loss incurred; or
• Any delays in payment to you caused by other banks.
Other banks fees
Other banks may impose fees for processing your payment. Normally these fees will be deducted by
those banks from the payment amount. This may result in you receiving less money than the payment
value displayed on commbank.com.au or advised to you by the Payer.
Cancelling or changing payment details
You must contact the Payer if you disagree with the payment details shown to you on
commbank.com.au. Only the Payer can cancel a payment once it has been sent.
The Code of Banking Practice or, from 1 July 2019, the Banking Code of Practice, applies where
relevant to your service if you are a small business as defined in the Code of Banking Practice or the
Banking Code of Practice (as the case may be) or an individual.