CALIFORNIA LUTHERAN UNIVERSITY
PERFORMANCE FACTORS GUIDELINES
SUPERVISOR SUPPLEMENT
RATING SCALE FOR PERFORMACE FACTORS
Exceeds Expectations
To receive a “5” rating, an employee consistently exceeds the expectations of the
position. The management and colleagues recognize the employee’s excellence and
their unique contributions. They serve as a role model for the organization and would be
considered a top performer in any high-performing organization.
Expectations
These employees often exceed and provide significant and measurable contributions well
beyond their position responsibilities. They understand their job duties and can be relied
upon to always meet all expectations and challenges.
3. Fully Meets
Expectations
These employees fully meet the basic job duties and understand expectations of their
position.
Expectations
These employees require improvement in the quality, quantity and/or timeliness of their
work. They should be placed on a formal Performance Improvement Plan (PIP). Their
performance may be successful in some areas of the job, or on some occasions but
overall, the employee’s performance falls below expectations.
These employees are not meeting the expectations of their position. They should be
placed on a formal Performance Improvement Plan (PIP). This level suggests either a lack
of willingness and/or ability to perform the requirements of their position and there is
consistent evidence of unacceptable job performance. Separation from employment
may be indicated unless the employee’s performance improves significantly and the
improvement is sustained.
COMMITMENT TO CLU’S MISSION AND VISION
RELATIONSHIPS
Supervisor is open, approachable, encouraging dialogue to clarify
decision-making and inform staff; speaks and writes clearly in a
manner appropriate to the audience; protects the integrity and
confidentiality of information; creates an environment that builds
trust and eliminates fear; demonstrates and expects honesty and
truthfulness at all times; sincerely interested in the suggestions of
co-workers. Supervisor works well with other departments and
divisions; models expected customer service demeanor.
Consistently works within policies and guidelines as established
DIVERSITY
Supervisor ensures compliance with all federal, state and regional
regulations regarding harassment and discrimination prevention,
STRATEGIC PLAN
Supervisor ensures staff understands the five (5) statements of
purpose in the Strategic Plan; supervisor is able to motivate and
direct staff work towards successful completion of action steps as
