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Revised: KAC 09082017
Ohio Means Jobs | Columbus-Franklin County
Statement of Customer Understanding
Please read each statement below completely. After reading, initial each statement certifying that you have read and
understand your responsibilities as a Workforce Innovation and Opportunity Act (WIOA) participant.
I have read and understand the above statements and understand that any failure to adhere to them may result in termination of
participation in the WIOA Program.
_____________________________________________________ ________________________________________
Customer Signature Date
_______________________________________________________ ________________________________________
Staff Signature Date
I understand that the WIOA Program is a federally funded employment program and that the main focus of this
program is to assist me with becoming job ready and obtaining employment that will lead to self-sufficiency.
I understand that the WIOA Programs offers services designed to assist me in identifying a career goal, becoming
job ready, and finding employment opportunities.
I understand that in order to move forward, I am responsible to complete certain activities as identified in
collaboration with my assigned Talent Development Specialist and myself that will assist me in becoming job
ready and identifying employment opportunities that match my qualifications.
I understand that not every customer will need services at every level in order to find employment leading to self-
sufficiency and that I will work with my Career Planner to identify the WIOA path appropriate for me.
I understand that I am required to actively seek employment and document my job search while participating in the
WIOA Program and that the job search process is ongoing until I have found employment and/or it has been
determined that I am unable to find employment leading to a self-sufficient wage with the skills and qualifications I
currently possess. This statement may not be applicable in all cases – initial to indicate you have read and/or
agree.
I understand that it is my responsibility to submit updated job search logs at each appointment (if applicable).
I understand that I am required, as a WIOA Participant, to provide documentation of employment obtained at any
time after beginning the WIOA process. I will submit an employment verification or paystub as soon as one is
available.
I understand that I am responsible for attending each scheduled appointment or contacting my Talent
Development Specialist in a timely manner to reschedule if I am unable to attend a scheduled appointment.
I understand that my active participation in the WIOA Program does affect my appropriateness for certain services.
I understand that training services and work based training is possible under WIOA services. I
further understand that WIOA training services are not an entitlement and that it is, under no
circumstances, a guarantee that I will be approved for WIOA Scholarship funds.
I understand that it is my responsibility, in order to be considered for WIOA training services, to complete all
required steps in the WIOA process.
I understand that I am not, under any circumstances, to start a training program under the assumption that I will
receive WIOA funding until I have received notification of approval and that if I begin a training program prior to
receiving notification of approval, I assume all financial responsibility.
I understand that WIOA Scholarship funds cannot be applied retroactively or as reimbursement for any reason.
I understand that if I intend to apply for WIOA scholarship funds, it is my responsibility to check on the status of
any existing student loans and that if I have a loan in default, I am responsible for contacting my loan holder and
applying for deferment or scheduling an acceptable payment arrangement and providing documentation of my
loan status.
I understand that if I intend to apply for WIOA Scholarship funds, it is my responsibility to complete the Free
Application for Federal Student Aid (FAFSA) and document the status of my financial aid eligibility.
I understand that I may only apply for WIOA Scholarship funding in approved occupations identified as high-
growth industries and at WIOA approved training providers.
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