SIX SIGMA DMAIC METHODOLOGY
ROOT CAUSE ANALYSIS REPORT TEMPLATE
EXPLAIN THE PROBLEM
DATE INCIDENT OCCURRED:
INCIDENT INVESTIGATOR:
RCA REPORT INITIATED BY:
DESCRIBE THE FULL INCIDENT DETAILS BELOW: INCLUDE THE DEFECT(S), NUMBER OF DEFECT(S), HOW OFTEN DEFECT(S) OCCURRED, ETC.
STEPS TAKEN (IF APPLICABLE)
DATE
D
1. Defined problem
2. Mapped out process (if applicable)
M
3. Gathered necessary data
4. Completed cause/effect analysis
A
5. Verified root cause with data
6. Developed steps for solutions & prevention
I
7. Pilot of implementation completed
8. Implementation completed
C
9. Completed control/monitoring plan
10. Documented any lessons learned
PROCESS MAPPING
See DMAIC Problem Solving (indicating the importance of finding root causes) example below:
Characterize the
gap between VOC
and VOP
Confirm root cause
with analytics
Confirm root cause
with analytics
Apply resolution
Describe and gage
the gap
Complete
cause/effect
investigation to
classify root causes
Manage and
maintain process
improvement
Incident Investigation Process
See cause/effect example below:
ROOT CAUSE CONFIRMATION
Use data to confirm root cause below:
INVESTIGATION OF THE ROOT CAUSE
See resolution recommendations example below:
COST BENEFIT
See pricing breakdown below:
Total cost of issue broken down by year
$0.00
% of decreasing problem
0%
Total cost of potential resolution
$0.00
First year total savings
$0.00
EXECUTION PLAN
Indicated team members, timing, location and explain how below:
CONTROL SOLUTION
List control solution below (include procedure analytics):
KNOWLEDGE GAINED
List examples of gained knowledge below:
TEAM MEMBERS WHO COMPLETED INVESTIGATION
TEAM MEMBER TITLE
NAME
WORK NUMBER
CELL NUMBER
TASKS COMPLETED
DATE
ASSIGNED
DATE
DUE
DATE
COMPLETED
TEAM MEMBER
TASK DETAILS