• Rebates will be paid to the customer of record or the owner of the property and cannot be assigned to a contractor or other
third party. The customer of record is the primary or secondary name on the electric service account.
• Rebates are for existing homes and businesses only with the exception of the participants in the New Construction Program.
• Limited funds. Rebates are limited, not guaranteed and may be terminated without prior notice.
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Applications for rebates totaling $5,000 or more require pre-approval from MVU. All measures must be installed and rebate
applications postmarked no later than 30 days past from the end of the Fiscal Year or July 31.
• Rebates are capped at 50% of the cost of the measure with the exception of the Custom Program which is capped at 25% of
the cost of the installed measure. The maximum allowable rebate total for any fiscal year is $5,000 for residential customer sites
and $25,000 for business customer sites, except as approved by the City Manager, subject to approval by the City Council.
• The MVU Energy Efficiency Program is a Fiscal Year Program and thus the term “annually” or “fiscal year” for this
program means from July 1 to June 30 of the program year.
• Rebate check time frame: If all program requirements are met, a rebate check is generally mailed within 6 to 8 weeks, unless
the application is selected for inspection, which may take additional time. Incomplete applications will not be processed.
• Keep copies: Customers are advised to keep a copy of their completed application with required
documentation (including receipts, invoices, etc.) for their records.
• Licensed Contractor Required: If replacing a Heating Ventilation and Air Conditioning (HVAC) system or
installing attic insulation, these projects must be completed by a licensed contractor.
• Rebate frequency: A customer may only receive a rebate for the same product at the frequency indicated in the charts for this
section or program description language.
• NEM customers: Net energy metered (self-generating) customer’s rebate amount will be determined by the percentage of
their total energy usage that is not offset by their photovoltaic system. For example, if only 25% of an NEM customer’s energy is
supplied by MVU then their incentive is reduced to 25% of the rebate amount listed on the application.
• Building permit requirements. Building permits are a requirement for certain projects, including the replacement of a Heating,
Ventilation and Air Conditioning (HVAC) systems. Failure to apply for a building permit, when one is required, can result in a fine from
the City building department and disqualification for receipt of rebate. Call the City building department for more information.
• The equipment must be new and installed at the residence or business service address listed on the application prior to
submittal of an application. Resale units, units leased, rebuilt, rented, won as a prize or partially retrofitted units do not qualify.
• To receive a rebate, customers must allow an onsite inspection if requested. The rebate will not be paid if participation in any
required pre-payment verification is refused. Projects may be selected for evaluation studies and/or program measurement by
external contractors appointed by MVU. These types of studies are used to analyze current program performance and improve
future programs.
• The selection, purchase, installation and ownership and maintenance of the product or improvement listed on the application is
the sole responsibility of the customer and the customer’s supplier, installer or contractor who provided the products or
improvements is not an agent or representative of MVU. With respect to the measures a customer may choose to install, MVU
makes no warranty, whether expressed or implied, including warranty of merchantability or fitness for any particular purpose.
MVU has no liability whatsoever concerning the measures installed or the workmanship of any third parties.
• By participating in the rebate program, the customer agrees to continue using the incentivized equipment for the service life of
the product (as per manufacturer’s recommendations) or for five years, whichever is less. If the customer does not comply with
this requirement, MVU has the right to seek a refund for a prorated amount of the original incentive initially paid to the customer.
Under no circumstances will rebates exceed 50 percent of the purchase price of the item. For purposes of the commercial
program the “purchase price” includes unit cost plus installation labor. Customers who self-install may not charge installation
labor. This charge applies to vendor labor only. Sales tax is not included in the item’s purchase price.
• The customer must provide proof-of-purchase for all equipment for which they are applying for a rebate with each rebate
application. This documentation should include all of the following information: Customer name and address of installation; Text
description of each type of equipment installed; Make or brand name and model number; Serial number (if applicable); Quantity
installed; Cost per unit; Sales tax; Date of purchase; Vendor contact information (if applicable); and Receipt/invoice that shows
fully paid.
TAX LIABILITY—Rebates and incentives may be taxable. Customers are urged to consult their tax advisor concerning the taxability of rebates.
MVU is not responsible for any taxes that may be imposed on the customer as a result receiving a rebate.
Program Participation Information • Terms & Conditions
