Please return this form via fax to 866.698.6032
Beacon Health Options, Inc. | EDI Helpdesk | PO Box 1287, Latham, NY 12110 | Phone#:
888.247.9311
Incomplete, incorrect or illegible forms may delay or prevent proper
processing
Instructions for Account Request
Form
The Account Request Form is only for activating online access on Beacon Health Options ProviderConnect website. If
you need to update your address, tax ID or NPI information, you will need to contact our Provider Relations area at
800.397.1630. Please do not make additional notations on the Account Request Form unless advised to do so by
these instructions or by the EDI Helpdesk.
For guides on Direct Claim Submission and Authorization Submission, visit the Compliance page at:
http://www.valueoptions.com/providers/ProCompliance.htm
.
Additional User Account:
If a ProviderConnect account already exists for the provider or facility, and an office staff member needs their own unique
ID/password, you can check this box. If this secondary account needs to be disabled or deleted for any reason, it will be the
provider’s responsibility to contact the EDI Helpdesk immediately.
Super User Account:
Only check this box if you are registering to access ProviderConnect as an administrator to manage other users of your
account.
Provider ID number:
You can retrieve your Beacon Health Options assigned provider number by reviewing any Provider Summary
Vouchers/EOBs you have previously received; the Provider # will be present at the beginning of each claim. Or,
depending on what state and type of claims you will be submitting, the following service centers will be able to best
assist you:
For all commercial accounts or states not listed below: 800.397.1630
Illinois Mental Health Collaborative or ICG: 800.397.1630
Massachusetts MBHP: 800.495.0086 (If submitting for both Commercial and MBHP clients, please provide
both provider numbers)
Georgia Collaborative: 800.397
.1630
Direct Claim Submission:
Direct Claim Submission: If you are a smaller practice, or happen to have a low volume of Professional claims (normally
submitted on a HCFA-1500 or CMS-1500), Single Claim Submission may be best and easiest. With this option, you can
submit each claim directly on the website, the member and provider information are verified, and you receive a claim
number right away.
Claim Adjustment: The ProviderConnect Online Adjustment Module allows users to electronically submit changes
(adjustments) to previously processed claims. This feature allows users to correct claims where the original result of the
claim’s processing is not the correct outcome for the services rendered or where information was submitted incorrectly on
the original claim.
Commercial and Medicaid Claims:
We may need to create more than one online account for you if you need to submit both commercial and Medicaid claims.
If you only select commercial or Medicaid for now, and you need to add the other in the future, please contact the EDI
Helpdesk and we can make the appropriate updates for you. If no option is checked, the default will be Commercial
Only.