Home Contact role outline (UK)
The License holder is responsible for organising a nominated Home Contact for their group.
They may wish to nominate several people to take on these responsibilities as it may not be
possible for one person to be available 24 hours a day throughout the residential.
Home Contact Role Summary
More than one home contact may be appointed to share responsibility for the duration of the event. As home
contact your role is to be the point of contact for the named individual (or Licence holder, their assistant or another
member of the volunteering team) in the event of an incident.
You are responsible for passing information both to and from the group and keeping others within Girlguiding
informed. You may also need to contact emergency services and parents.
Volunteers taking on this role must ensure they are familiar with this outline and understand what is expected of
them. They must sign the Home Contact Agreement below to confirm that they have read and understood and agree
to perform this role.
Who can be a Home Contact?
The Home Contact plays an essential part in supporting the group and helping to ensure everyone is kept safe and
healthy and that appropriate safeguarding measures can be put and remain in place, in the event of an accident or
incident. They will hold sensitive personal information about participants whilst performing this role.
It is therefore essential that the home contact is:
• AnactivememberorrecognisedvolunteerwithGirlguiding
• Notberelatedtoorhasaclosepersonalrelationshiptoanyoneinthegroup
• Someonewhocandealwithanemergencyinacalmandeffectivemanner
• SomeonewhohascompletedSafeSpacelevel1training,asaminimum
A suitable person could be another Leader in the area, a Commissioner, County Residential /International Adviser
Information you will hold
• DetailsofnameandmembershipnumberoftheLicenseholderandadultleaders
• Contactdetailsforthevenue/sandthirdpartyproviders(egcoachcompany)
• Nameandcontactdetailsofthehomecommissioner
• Detailsofallmembersofthegroupincludingaminimumof2emergencycontactsforeachindividual.Both
emergency contacts should not live at the same address. These details are needed for girls, young women and
volunteers. If any family members are accompanying volunteers, details are needed for them too
This role outline is designed to help
Licence holders, Home Contacts and
other volunteers to understand the role
of the Home Contact and what can be
expected of them whilst carrying
out the role.
What does the home contact need to do?
In the event of an accident or emergency, you will be contacted by the licence holder or another leader in the group.
They must give you details of:
• theaccident,incidentoremergency
• thenamesoftheparticipant(s)requiringassistance
• theactionthathasbeentaken
Youmustdiscussandagreeanyactionthatyouneedtotakewiththelicenceholder.Furtheradvicecanbesought
from your commissioner, adviser and Girlguiding HQ. If there is a safeguarding concern you must contact HQ
safeguardingteamon02078346242oremailusatsafeguarding@girlguiding.org.uk.Forout-of-hoursemergencies
call07508032997.
According to the situation and what has been agreed, as home contact you must then:
• informtheemergencycontactsoftheparticipant(s)involved
• maintaincommunicationtoensurethattheappropriateemergencyandguidingpersonnelarekeptinformed
of the situation
• ifappropriate,notifythehomeCommissionerorAdviseroftheaccidentoremergency
You must also pass on information to the group when necessary such as information about a family emergency that a
group member needs to be notified about.
You must follow Girlguiding policies and procedures at all times.
Managing condential and personal information
You must follow our data protection procedures and make sure information that you hold or share is in line with our
procedures. You must always keep it secure.
Once you have received confirmation that the event is finished you must shred all paperwork that contains personal
information, unless there has been an incident when you will need to give it securely to the licence holder or
commissioner.
Agreement
Please complete the section below and sign and date it. One copy must be kept by you and one copy will be
returned to the license holder.*
I,
confirm that I have read and understood the above outline. I agree to take on the role of home contact for the event
on
Signed
*The license holder should destroy this form securely once the event is finished, unless there is an incident.
Membership number
Date