Home Contact role outline (UK)
The License holder is responsible for organising a nominated Home Contact for their group.
They may wish to nominate several people to take on these responsibilities as it may not be
possible for one person to be available 24 hours a day throughout the residential.
Home Contact Role Summary
More than one home contact may be appointed to share responsibility for the duration of the event. As home
contact your role is to be the point of contact for the named individual (or Licence holder, their assistant or another
member of the volunteering team) in the event of an incident.
You are responsible for passing information both to and from the group and keeping others within Girlguiding
informed. You may also need to contact emergency services and parents.
Volunteers taking on this role must ensure they are familiar with this outline and understand what is expected of
them. They must sign the Home Contact Agreement below to confirm that they have read and understood and agree
to perform this role.
Who can be a Home Contact?
The Home Contact plays an essential part in supporting the group and helping to ensure everyone is kept safe and
healthy and that appropriate safeguarding measures can be put and remain in place, in the event of an accident or
incident. They will hold sensitive personal information about participants whilst performing this role.
It is therefore essential that the home contact is:
• AnactivememberorrecognisedvolunteerwithGirlguiding
• Notberelatedtoorhasaclosepersonalrelationshiptoanyoneinthegroup
• Someonewhocandealwithanemergencyinacalmandeffectivemanner
• SomeonewhohascompletedSafeSpacelevel1training,asaminimum
A suitable person could be another Leader in the area, a Commissioner, County Residential /International Adviser
Information you will hold
• DetailsofnameandmembershipnumberoftheLicenseholderandadultleaders
• Contactdetailsforthevenue/sandthirdpartyproviders(egcoachcompany)
• Nameandcontactdetailsofthehomecommissioner
• Detailsofallmembersofthegroupincludingaminimumof2emergencycontactsforeachindividual.Both
emergency contacts should not live at the same address. These details are needed for girls, young women and
volunteers. If any family members are accompanying volunteers, details are needed for them too
This role outline is designed to help
Licence holders, Home Contacts and
other volunteers to understand the role
of the Home Contact and what can be
expected of them whilst carrying
out the role.