Key performance measures:
Situation review (current output) | Set goals and objectives | Define prioritized strategy
Success factors and deliverables for this planning stage:
• Quantified opportunities based on benchmarking competitor activity
• Clearly defined goals and objectives
• A data-driven process through customized analytics and KPI dashboards
• A defined strategy with prioritized investments in digital marketing
• Defined customer personas and online value propositions
Plan: Define your strategy
To create an eective digital marketing
strategy, you must first have a good idea
of what you’re currently doing, as well as
your strengths and weaknesses.
It’s also important to understand the
market and your competitors’ activities.
This will help highlight areas to focus on
and enables you to create actionable,
measurable goals.
Action points:
Identify all your current digital marketing
activities.
Work out your strengths, weaknesses,
opportunities and threats. The SWOT/
TOWS frameworks are useful for this.
Outline goals and objectives and make
sure they’re Specific, Measurable,
Attainable, Relevant and Timely (SMART).
Understand who you are marketing to,
their needs, wants and expectations
PLAN
T
ake the next steps and turn your plan into action
Read our free Guide to Digital marketing success using the RACE Framework
This explains the five key activities to include within your plan to improve performance
from your Plan Activities and gives examples of digital marketing techniques included in
this template
ACCESS NOW
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Competition is fierce online. To win you need to Plan, Manage and Optimize
digital channels against defined targets, SMART KPIs and a focused
investment in content marketing, digital media and experiences. We believe
an integrated digital strategy is essential to define new Segmentation,
Targeting and Positioning for your online value propositions.
The Smart Insights RACE Planning System
Build an agile, strategic approach to digital marketing
Invest in always-on and campaign activity including organic and paid
search, social media, PR, display and influencer marketing
BUYER STAGE:
EXPLORATION
Be worth finding using clear persona customer journeys and a
content hub that is relevant, inspirational, useful and creates leads
BUYER STAGE:
DECISION MAKING
Persuasion marketing using CRO, marketing automation and retargeting
to ensure contextual relevance, brand trust and value drives conversion
BUYER STAGE:
PURCHASE
Thrilled customers are key to social media marketing, social proof, repeat
sales and referral. Ensure you research your customer loyalty drivers!
BUYER STAGE:
ADVOCACY
Audience volume
Audience quality
Audience value and cost
KEY MEASURES
Leads/Lead conversion rate
Time on site
Subscribers, Likes and Shares
KEY MEASURES
Sales (on and o line -influence)
Revenue/Profit
Conversion and Order Value
KEY MEASURES
Repeat Purchase (Lifetime Value)
Brand satisfaction and Loyalty
Advocacy
KEY MEASURES