Guidance notes for completion of Certificate Re-issue and Record of Achievement
Please read these notes carefully in conjunction with the Terms and Conditions for The London Institute of Banking & Finance's Regulated
Advice and Specialist Qualifications or contact our Student and Customer Services team on +44 (0)1227 818609 or email
Section 1 – Contact Details
This can be found on the confirmation email / letter that you will have
received when you initially registered with us. Members of the Institute can
find their membership number on their membership card.
Date of birth
Your date of birth must be included on the form so that we are able to
confirm your identity when processing your request.
In order for us to deal effectively with your request, a contact telephone
number is required. If we do not have this information a delay may occur in
us being able to process your application.
Section 2 – Certificate
If you are requesting a certificate you should complete this section and then
Re-issue of qualification certificate – Please tell us which qualification
certificate(s) you need to have re-issued. Please refer to the Terms and
Conditions for the circumstances that are acceptable for re-issue of
qualification certificates. You must now complete Section 4.
Re-issue of unit / module or unit certificate – Please tell us which unit /
module or unit certificate(s) you need to have re-issued. Please refer to the
Terms and Conditions for the circumstances that are acceptable for re-issue
of unit / module or unit certificates. You must now complete Section 4. We
do not routinely issue certificates for modules or unit that contribute to an
award. However, should you require a certificate at unit / module or unit
level we can supply one. A fee will be payable
Section 3 – Record of Achievement
If you are requesting a Record of Achievement you should complete this
section and then Section 4.
Please tell us the qualification for which you require the Record of
Achievement and the date of award or the last module/unit of the
qualification you have taken.
Section 4 – Reason for request
Reason for request
This section only needs to be completed if you are asking us to re-issue a
Record of Achievement or certificate.
Certificate lost / stolen
Please give us as much information as you can about the circumstances that
have resulted in your application if not one of the specific situations
described. A fee is required for the replacement.
Certificate not received
Students are required to keep us informed of any change of address. If you
did not tell us about your move before your certificate was issued a fee will
Changes advised but not recorded by us
If you told us about a change in your details that was not recorded, we will
issue another certificate without payment. Payment is required if you did
not inform us of the change before the issue of the certificate or in good
time to allow us to make the changes. Please make sure that you return the
original certificate with the application, as we will not issue the new one
until it is received.
If your certificate was damaged in transit, please return it with the form for
a free replacement. If your certificate has become damaged after receipt,
please return it with the form and replacement fee. If there is another
reason for your request please describe it here. Please check that the
request meets the criteria in the Terms and Conditions.
Section 5 – Payment details
You may pay by cheque, bank transfer, credit or debit card. If you use a
debit card please make sure that you quote the card number (not your
account number) together with the issue number.
Signature of cardholder – If the card you use is not your own, please
ensure that the card owner signs Section 5.
Section 6 – Declaration
A declaration is included at the end of the form to confirm that the
information that has been given is correct and true.
Signature – You must sign the application form. Forms that are not signed
will be rejected and returned.
Please submit your completed application form to:
Student and Customer Services
The London Institute of Banking & Finance
4 – 9 Burgate Lane
Kent CT1 2XJ