LEASE
-
END GUIDE
Time flies and your Chrysler Capital lease will soon reach its maturity date.
We would like to take this opportunity to thank you for being part of the
Chrysler Capital family! And know that, as a member of our family, our
commitment to your leasing experience is stronger than ever.
You will soon make decisions regarding your current vehicle and we are here
to assist along the way. We value your business and look forward to fulfilling
your future auto finance needs.
As you continue your journey with Chrysler Capital, planning is key to a stress-free lease-end experience.
Over the next few weeks and months, you will have options to explore and decisions to make. But don’t
worry – it’s as easy as 1-2-3. Or rather, 90 days, 60 days and 30 days from your maturity date.
As you begin, it’s important that you know the Chrysler Capital Allegiance Team is available to assist with
all of your lease-end needs along the way. Whether you have a question about your current account, the
options available to you or anything else, call 855.383.0558 for the answers you need.
We hope that, whether you choose to purchase or lease a new vehicle, or purchase your current vehicle,
Chrysler Capital continues to be your first choice for all your auto financing needs.
90
DAYS
60
DAYS
30
DAYS
RESEARCH
The perfect time to start considering your
options is approximately 90 days prior to the
end of your lease. If you have questions, the
Chrysler Capital Allegiance Team is
available to help.
INSPECT
Utilize The Wear Tool to complete a self
inspection. Estimating potential damage
now, and contacting your dealership for
necessary repairs, can help to
eliminate surprises and undue
stress down the road.
CHOOSE
Upgrade your current vehicle or choose
something completely dierent. When you
stay in the Chrysler Capital family with
FCA US brands that include some of today’s
most exciting vehicles, you may be eligible for
loyalty rewards.
LOYALTY HAS
ITS REWARDS
Stay in the Chrysler Capital family and take advantage of exclusive loyalty rewards.
You may be eligible for:
»
Chrysler Capital exclusive incentives
»
Returning Lessee Bonus Cash
»
Waived disposition fee
» Up to $500 in waived wear and tear fees
VIEW AVAILABLE OFFERS
IN YOUR AREA BY VISITING
CHRYSLERCAPITAL.COM/OFFERS
LEASE OR PURCHASE A NEW FCA US BRAND VEHICLE
Upgrade to the latest model of your current vehicle or switch to something altogether
dierent. The choice is yours! Start by researching the great lineup of FCA US vehicles to
determine which best suits your lifestyle and needs, and visit ChryslerCapital.com/oers
to see what oers may be available in your area. Then, contact your dealer* to make an
appointment for a test drive!
Don’t forget, when you re-lease through Chrysler Capital, we’ll waive your disposition fee
and you may be eligible for additional loyalty rewards! Ask your dealer for more details.
PURCHASE YOUR CURRENT VEHICLE
Who says all good things must end? If you’ve grown attached to your current vehicle and
prefer to make it your own, you can work with your dealer* or contact the Chrysler Capital
Allegiance Team to begin the purchase process.** Financing may be available for
qualified applicants.
*If you have moved and it is no longer convenient to return to your dealer, you may work with any
FCA US dealership. Please contact the Chrysler Capital Allegiance Team at 855.383.0558 to let us
know which dealership you will be working with and reach out to the dealership in advance to make
an appointment.
**Dealer may charge a document or other administrative fee for processing such purchase, up to the
maximum allowed by applicable state law. Please contact your dealer for the amount of such fee.
CHRYSLER CAPITAL ALLEGIANCE TEAM 855.383.0558
STAY IN THE DRIVER’S SEAT
EXTERIOR
/
NORMAL WEAR
/
EXCESS WEAR
INTERIOR
/
NORMAL WEAR
/
EXCESS WEAR
Missing equipment or
broken parts
N/A
» Any replacement equipment that does not meet manufacturer’s specifications of comparable
design, function and quality
» Any absent equipment or damaged parts (including keys, key fobs, DVDs for the GPS system,
charging cable, charging station, DVD player headphones, DVD remote control, convertible
boot, etc.)
Burn holes
» Burn holes 1/8 inch or
less in diameter
» Burn holes larger than 1/8 inch in diameter
Cuts, tears and
singed areas
» Cuts, tears and singed areas 1/2 inch or less in
diameter
» Tears, rips, cuts and singed areas exceeding 1/2 inch in diameter
Stains » Removable stains » Irremovable stains or any stain that requires replacement of upholstery or carpeting
MILEAGE AND WEAR 101
It’s important to know what to
look for regarding mileage and wear
before you turn in your vehicle. As stated
in your Chrysler Capital Lease Agreement,
mileage, the condition of your vehicle and its
maintenance are your responsibility.
Excessive mileage and wear will result in
additional charges. Confirm your mileage
allowance and any per-mile overage charge
by reviewing your Chrysler Capital Lease
Agreement. Then, utilize the following pages
and The Wear Tool to assist in distinguishing
between “normal” and “excess” wear.
After your leased vehicle has been returned, you will receive a vehicle return invoice outlining any remaining
amounts due (if applicable), such as disposition fee, payments, excess miles, excess wear, late charges, taxes or
other fees. Contact us at 855.383.0558 with any questions about added fees.
Structural/Unibody/
Frame
N/A » Absent or nonfunctional exterior parts are chargeable in all instances
Cracks, scrapes,
scratches, dings, dents,
rust/corrosion and
repairs
» Individual instances of damage over two inches if the
cost to repair does not exceed $100
» Scratches that can be bued out during reconditioning
» Single instances of damage two inches or less in
diameter, excluding hail damage and punctures
» Excess overspray, conspicuous sand/grinding marks, uneven texture or poor color match greater
than two inches in diameter
» One or more occurrences of body, bumper or molding damage greater than two inches in size
» Punctures or cracks to painted surfaces that will exceed $100 to repair
» All substandard repair or damage that compromises the safety or structural integrity of the vehicle
» Any defect that reduces market appeal or impairs vehicle appearance
» Damaged chrome bumpers
Glass windshield » Cracks, stars or stone chips 1/2 inch or less in diameter » Damage greater than 1/2 inch in diameter or any hole
Glass/lenses: lights, turn
signals and lamps
» Cracks two inches or less » Cracks exceeding two inches
Mechanical/electrical
vehicle maintenance
N/A
» Incomplete or subpar repairs
» Any vehicle system/mechanical failure caused by noncompliance with manufacturer’s
recommended maintenance program
» Broken or malfunctioning equipment
» Any replacement component that fails to meet manufacturer’s specifications
Tires
» Tread of at least 4/32 inch when measured at the
shallowest point
» Tire type, size and brand must match and comply with
manufacturer’s recommendations
» Tires in any condition that represents a risk to driver/passenger’s safety including cuts, sidewall
plugs and gouges
» Non-matching brands or improper tire sizes
» Studded tires
Wheels » Scus or minor nicks to wheels or wheel covers
» Cracked, bent, mismatched or broken wheels or wheel covers
» Wheels/wheel covers that are not original equipment or of equal quality, function and design
Aftermarket
modifications
N/A
» Any modification to the vehicle’s performance components, suspension or fuel system
» Any change to paint color, non-factory paint scheme or wrapping
» Engraved, etched or tinted glass that represents a risk to driver/passenger safety, is of poor
quality or is outside legal regulations
» Spray-on bed liners not installed by dealer
» This list is for reference only and may not specify all instances of chargeable vehicle modifications
» Tow hitches not installed by FCA US dealer
www.ChryslerCapital.com/Lease-end
END-OF-LEASE CHECKLIST
If you want to turn in your vehicle …
Contact the Chrysler Capital Allegiance Team at 855.383.0558 to arrange for a prereturn inspection, or
self-schedule an inspection online through one of our certified vendors, AiM or True360. Make sure you
have your full 17-digit VIN and Chrysler Capital account number handy. See next page for full details.
IMPORTANT NOTES
Regarding account closure - To avoid delays with terminating your lease, we recommend contacting the
Chrysler Capital Allegiance Team within 24 hours to let us know where you returned your vehicle.
Regarding property tax - Please be advised that some jurisdictions bill for property tax once per year.
Potential property taxes could be billed at a later time (even after vehicle turn in), and closed accounts may
be re-opened due to property tax assessments.
If you want to keep your current vehicle … You may work with your dealer* for purchasing
assistance or contact the Chrysler Capital Allegiance Team at 855.383.0558.
If your account is set up with Auto Pay ... It is important to contact the Chrysler Capital
Allegiance Team prior to your final payment due date to discuss lease-end payment options.
*Dealer may charge a document or other administrative fee for processing such purchase, up to the
maximum allowed by applicable state law. Please contact your dealer for the amount of such fee.
You may be eligible for loyalty incentives through
Chrysler Capital, see the Loyalty section of this guide.
Contact your dealer to set up an appointment.
Complete an Odometer Statement at your dealership.
Return all keys and fobs, manuals and any other
accessories that came with your leased vehicle.
If necessary, update, remove or cancel your toll tag.
Where applicable, cancel or remove your
license plates.
Remove all of your personal items.
Delete all stored information and connected devices
such as cell phones and garage door controls.
How to schedule your prereturn inspection and print your inspection report
Benefits of a prereturn inspection
Use AiM if you live in the following states CA, CO, IL, IN, KS, KY, MI, OH, TX, WI.
Website: https://selfschedule.aiminspect.com Customer Support: 866-621-9123
Inspection appointment: Mon - Fri 8 a.m. - 12 p.m. or 12 p.m. - 5 p.m., local time
Use True360 if you live in any state other than those listed above.
Website: https://schedule.true360.com Customer Support: 800-340-4080
Inspection appointment: Mon - Fri 8 a.m. - 12:30 p.m. or 12:30 p.m. - 5 p.m., local time
PRERETURN INSPECTION - AVOID THE UNEXPECTED
Prereturn inspections help you avoid the unexpected by eliminating surprises on your final vehicle return invoice.
To help you determine wear and use on your vehicle, Chrysler Capital will cover the cost of a prereturn inspection
completed with one of our certified vendors. They work around your schedule to provide a free and easy
assessment of your leased vehicle’s wear.
Typically completed between 10 and 90 days before the end of your lease contract, you can schedule your
own prereturn inspection with a certified inspector. Utilize the contact information on the following page to
self-schedule or contact the Chrysler Capital Allegiance Team at 855.383.0558 for assistance.
CHRYSLER CAPITAL ALLEGIANCE TEAM 855.383.0558
»
The inspection is free of charge to you,
the customer
»
No surprise excess wear charges on your
final vehicle return invoice
»
Flexible self-scheduling option at your
convenience and location of choice
»
Comprehensive assessment of your
vehicle’s wear, helping you understand any
outstanding wear and tear obligations,
if applicable
»
The opportunity to visit your dealer to have
repairs completed prior to turning in your
leased vehicle
»
Avoid the hassle of unexpected damages
that could occur post turn-in (example:
transport or dealership lot damage)
»
Both vendors provide an on-the-spot
copy of the inspection report, plus you can
request additional copies later
When should I expect to receive my vehicle return invoice?
You should expect to receive your vehicle return invoice 21-30 days after your
vehicle is returned. Some states require lessors to send vehicle return invoices via
certified mail. Please ensure you pick it up at your local post oce.
What could be included on my vehicle return invoice?
Items that are most frequently included on a vehicle return invoice can include,
but are not limited to: excess wear and tear, mileage overages, the disposition fee,
unpaid payments, fees, property tax owed, etc.
Are there any early-termination penalties or will I be charged anything if I
return my lease early?
Unless you work with your dealer to ensure all remaining payments have been
made, if you return your vehicle more than 90 days before the maturity date you
could be charged for the dierence between the adjusted lease balance and the
sale price of the vehicle at auction, plus any accrued (past due) payments, the
$495 Vehicle Return Fee and any additional unpaid fees or taxes on your account.
FAQ
Can I pay my vehicle return invoice by credit card?
No, we do not accept credit cards. However, you can pay with your debit card or checking account. It is free to
pay utilizing your checking account on our website. Service fees are charged for payments made with an agent or
through our interactive voice response (IVR) system.
Do I get credit or will I receive a refund for any unused miles?
No, we do not apply credits or refund for unused miles. At the initiation of your lease, your residual balance and
payments were determined based on the number of miles you planned to drive.
How long do I have to pay my vehicle return invoice?
Your vehicle return invoice is due upon receipt.
CONTACT THE ALLEGIANCE TEAM
HOURS: Monday – Friday, 7:00 a.m. to 7:00 p.m. CT, and Saturday, 8:00 a.m. to 3:00 p.m. CT
EMAIL: chryslerallegianceteam@chryslercapital.com
PHONE: 855.383.0558
©2021 Santander Consumer USA Inc. All rights reserved.
Chrysler Capital is a registered trademark of FCA US LLC and licensed to Santander Consumer USA Inc.
Lease agreements are owned by CCAP Auto Lease Ltd. and serviced by Chrysler Capital.
Chrysler, Dodge, Jeep and Ram are registered trademarks of FCA US LLC.
FIAT is a registered trademark of FCA Group Marketing S.p.A., used with permission.
All other trademarks are the property of their respective owners. CCAP-67292-CUST_W_062421
©2021 Santander Consumer USA Inc. All rights reserved.
Chrysler Capital is a registered trademark of FCA US LLC and licensed to Santander Consumer USA Inc.
All other trademarks are the property of their respective owners. CCAP-67292-CUST_T_032521
THE
WEAR TOOL
1/8" MINIMUM TREAD DEPTH AT SHALLOWEST POINT FOR ACCEPTABLE WEAR
2"
DINGS, DENTS AND SCRATCHES ON
EXTERIOR PANELS, LIGHTS, TURN SIGNALS
AND LAMPS LESS THAN 2" - NO CHARGE
1/2" WINDSHIELD
CRACK/STAR
INTERIOR CUTS
AND TEARS
1/8" BURN HOLE
TIRE TREAD DEPTH