Fillable CC-LSG 40708-2 Customer Lease End Guide REFRESH Web.indd (Chrysler Capital)

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CC-LSG 40708-2 Customer Lease End Guide REFRESH Web.indd (Chrysler Capital)

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LEASE

END GUIDE

Time ﬂies and your Chrysler Capital lease will soon reach its maturity date.

We would like to take this opportunity to thank you for being part of the

Chrysler Capital family! And know that, as a member of our family, our

commitment to your leasing experience is stronger than ever.

You will soon make decisions regarding your current vehicle and we are here

to assist along the way. We value your business and look forward to fulﬁlling

your future auto ﬁnance needs.

As you continue your journey with Chrysler Capital, planning is key to a stress-free lease-end experience.

Over the next few weeks and months, you will have options to explore and decisions to make. But don’t

worry – it’s as easy as 1-2-3. Or rather, 90 days, 60 days and 30 days from your maturity date.

As you begin, it’s important that you know the Chrysler Capital Allegiance Team is available to assist with

all of your lease-end needs along the way. Whether you have a question about your current account, the

options available to you or anything else, call 855.383.0558 for the answers you need.

We hope that, whether you choose to purchase or lease a new vehicle, or purchase your current vehicle,

Chrysler Capital continues to be your ﬁrst choice for all your auto ﬁnancing needs.

DAYS

RESEARCH

The perfect time to start considering your

options is approximately 90 days prior to the

end of your lease. If you have questions, the

Chrysler Capital Allegiance Team is

available to help.

INSPECT

Utilize The Wear Tool to complete a self

inspection. Estimating potential damage

now, and contacting your dealership for

necessary repairs, can help to

eliminate surprises and undue

stress down the road.

CHOOSE

Upgrade your current vehicle or choose

something completely dierent. When you

stay in the Chrysler Capital family with

FCA US brands that include some of today’s

most exciting vehicles, you may be eligible for

loyalty rewards.

LOYALTY HAS

ITS REWARDS

Stay in the Chrysler Capital family and take advantage of exclusive loyalty rewards.

You may be eligible for:

Chrysler Capital exclusive incentives

Returning Lessee Bonus Cash

Waived disposition fee

» Up to $250 in waived wear and tear fees

VIEW AVAILABLE OFFERS

IN YOUR AREA BY VISITING

CHRYSLERCAPITAL.COM/OFFERS

Conditions may apply.

STAY IN THE DRIVER’S SEAT

LEASE OR PURCHASE A NEW FCA US BRAND VEHICLE

Upgrade to the latest model of your current vehicle or switch to something altogether

dierent. The choice is yours! Start by researching the great lineup of FCA US vehicles to

determine which best suits your lifestyle and needs, and visit ChryslerCapital.com/oers

to see what oers may be available in your area. Then, contact your dealer* to make an

appointment for a test drive!

Don’t forget, when you re-lease through Chrysler Capital, we’ll waive your disposition fee

and you may be eligible for additional loyalty rewards! Ask your dealer for more details.

PURCHASE YOUR CURRENT VEHICLE

Who says all good things must end? If you’ve grown attached to your current vehicle and

prefer to make it your own, you can work with your dealer* or contact the Chrysler Capital

Allegiance Team to begin the purchase process.** Financing may be available for

qualiﬁed applicants.

*If you have moved and it is no longer convenient to return to your dealer, you may work with any

FCA US dealership. Please contact the Chrysler Capital Allegiance Team at 855.383.0558 to let us

know which dealership you will be working with and reach out to the dealership in advance to make

an appointment.

**Dealer may charge a document or other administrative fee for processing such purchase, up to the

maximum allowed by applicable state law. Please contact your dealer for the amount of such fee.

CHRYSLER CAPITAL ALLEGIANCE TEAM 855.383.0558

EXTERIOR

NORMAL WEAR

EXCESS WEAR

INTERIOR

NORMAL WEAR

EXCESS WEAR

Missing equipment or

broken parts

N/A

» Any replacement equipment that does not meet manufacturer’s speciﬁcations of comparable

design, function and quality

» Any absent equipment or damaged parts (including keys, key fobs, DVDs for the GPS system,

charging cable, charging station, DVD player headphones, DVD remote control, convertible

boot, etc.)

Burn holes

» Burn holes 1/8 inch or

less in diameter

» Burn holes larger than 1/8 inch in diameter

Cuts, tears and

singed areas

» Cuts, tears and singed areas 1/2 inch or less in

diameter

» Tears, rips, cuts and singed areas exceeding 1/2 inch in diameter

Stains » Removable stains » Irremovable stains or any stain that requires replacement of upholstery or carpeting

MILEAGE AND WEAR 101

It’s important to know what to

look for regarding mileage and wear

before you turn in your vehicle. As stated

in your Chrysler Capital Lease Agreement,

mileage, the condition of your vehicle and its

maintenance are your responsibility.

Excessive mileage and wear will result in

additional charges. Conﬁrm your mileage

allowance and any per-mile overage charge

by reviewing your Chrysler Capital Lease

Agreement. Then, utilize the following pages

and The Wear Tool to assist in distinguishing

between “normal” and “excess” wear.

After your leased vehicle has been returned, you will receive a vehicle return invoice outlining any remaining

amounts due (if applicable), such as disposition fee, payments, excess miles, excess wear, late charges, taxes or

other fees. Contact us at 855.383.0558 with any questions about added fees.

Structural/Unibody/

Frame

N/A » Absent or nonfunctional exterior parts are chargeable in all instances

Cracks, scrapes,

scratches, dings, dents,

rust/corrosion and

repairs

» Individual instances of damage over two inches if the

cost to repair does not exceed $100

» Scratches that can be bued out during reconditioning

» Single instances of damage two inches or less in

diameter, excluding hail damage and punctures

» Excess overspray, conspicuous sand/grinding marks, uneven texture or poor color match greater

than two inches in diameter

» One or more occurrences of body, bumper or molding damage greater than two inches in size

» Punctures or cracks to painted surfaces that will exceed $100 to repair

» All substandard repair or damage that compromises the safety or structural integrity of the vehicle

» Any defect that reduces market appeal or impairs vehicle appearance

» Damaged chrome bumpers

Glass windshield » Cracks, stars or stone chips 1/2 inch or less in diameter » Damage greater than 1/2 inch in diameter or any hole

Glass/lenses: lights, turn

signals and lamps

» Cracks two inches or less » Cracks exceeding two inches

Mechanical/electrical

vehicle maintenance

N/A

» Incomplete or subpar repairs

» Any vehicle system/mechanical failure caused by noncompliance with manufacturer’s

recommended maintenance program

» Broken or malfunctioning equipment

» Any replacement component that fails to meet manufacturer’s speciﬁcations

Tires

» Tread of at least 4/32 inch when measured at the

shallowest point

» Tire type, size and brand must match and comply with

manufacturer’s recommendations

» Tires in any condition that represents a risk to driver/passenger’s safety including cuts, sidewall

plugs and gouges

» Non-matching brands or improper tire sizes

» Studded tires

Wheels » Scus or minor nicks to wheels or wheel covers

» Cracked, bent, mismatched or broken wheels or wheel covers

» Wheels/wheel covers that are not original equipment or of equal quality, function and design

Aftermarket

modiﬁcations

N/A

» Any modiﬁcation to the vehicle’s performance components, suspension or fuel system

» Any change to paint color, non-factory paint scheme or wrapping

» Engraved, etched or tinted glass that represents a risk to driver/passenger safety, is of poor

quality or is outside legal regulations

» Spray-on bed liners not installed by dealer

» This list is for reference only and may not specify all instances of chargeable vehicle modiﬁcations

» Tow hitches not installed by FCA US dealer

END-OF-LEASE CHECKLIST

If you want to turn in your vehicle …

Contact the Chrysler Capital Allegiance Team at 855.383.0558 to arrange for a prereturn inspection,

or self-schedule an inspection online through one of our certiﬁed vendors, AiM or SGS (state speciﬁc).

Make sure you have your full 17-digit VIN and Chrysler Capital account number handy.

You may be eligible for loyalty incentives through Chrysler Capital, see the Loyalty section of this guide.

Contact your dealer to set up an appointment.

Complete an Odometer Statement at your dealership.

Return all keys and fobs, manuals and any other accessories that came with your leased vehicle.

If necessary, update, remove or cancel your toll tag.

Where applicable, cancel or remove your license plates.

Remove all of your personal items.

Call the Chrysler Capital Allegiance Team with any questions and to tell us where you returned your vehicle.

IMPORTANT NOTE REGARDING PROPERTY TAX - please be advised that some jurisdictions bill for property

tax once per year. Potential property taxes could be billed at a later time (even after vehicle turn in), and

closed accounts may be re-opened due to property tax assessments.

If you want to keep your current vehicle …

You may work with your dealer* for purchasing assistance or

contact the Chrysler Capital Allegiance Team at 855.383.0558.

If your account is set up with Auto Pay ...

It is important to contact the Chrysler Capital Allegiance Team prior to your

ﬁnal payment due date to discuss lease-end payment options.

*Dealer may charge a document or other administrative fee for processing such purchase, up to the

maximum allowed by applicable state law. Please contact your dealer for the amount of such fee.

www.ChryslerCapital.com/Lease-end

How to schedule your prereturn inspection and print your inspection report

Beneﬁts of a prereturn inspection

Use AiM if you live in the following states CA, CO, IL, IN, KS, KY, MI, OH, TX, WI.

Website: https://selfschedule.aiminspect.com Customer Support: 866-621-9123

Inspection appointment: Mon - Fri 8 a.m. - 12 p.m. or 12 p.m. - 5 p.m., local time

Use SGS if you live in any state other than those listed above.

Website: https://schedule.sgsauto.com Customer Support: 800-340-4080

Inspection appointment: Mon - Fri 8 a.m. - 12 p.m. or 12 p.m. - 5 p.m., local time

PRERETURN INSPECTION - AVOID THE UNEXPECTED

Prereturn inspections help you avoid the unexpected by eliminating surprises on your ﬁnal vehicle return invoice.

To help you determine wear and use on your vehicle, Chrysler Capital will cover the cost of a prereturn inspection

completed with one of our certiﬁed vendors. They work around your schedule to provide a free and easy

assessment of your leased vehicle’s wear.

Typically completed between 10 and 90 days before the end of your lease contract, you can schedule your

own prereturn inspection with a certiﬁed inspector. Utilize the contact information on the following page to

self-schedule or contact the Chrysler Capital Allegiance Team at 855.383.0558 for assistance.

CHRYSLER CAPITAL ALLEGIANCE TEAM 855.383.0558

The inspection is free of charge to you,

the customer

No surprise excess wear charges on your

ﬁnal vehicle return invoice

Flexible self-scheduling option at your

convenience and location of choice

Comprehensive assessment of your

vehicle’s wear, helping you understand any

outstanding wear and tear obligations,

if applicable

The opportunity to visit your dealer to have

repairs completed prior to turning in your

leased vehicle

Avoid the hassle of unexpected damages

that could occur post turn-in (example:

transport or dealership lot damage)

Both vendors provide an on-the-spot

copy of the inspection report, plus you can

request additional copies later

When should I expect to receive my vehicle return invoice?

You should expect to receive your vehicle return invoice 21-30 days after your

vehicle is returned. Some states require lessors to send vehicle return invoices via

certiﬁed mail. Please ensure you pick it up at your local post oce.

What could be included on my vehicle return invoice?

Items that are most frequently included on a vehicle return invoice can include,

but are not limited to: excess wear and tear, mileage overages, the disposition fee,

unpaid payments, fees, property tax owed, etc.

Are there any early-termination penalties or will I be charged anything if I

return my lease early?

Unless you work with your dealer to ensure all remaining payments have been

made, if you return your vehicle more than 90 days before the maturity date you

could be charged for the dierence between the adjusted lease balance and the

sale price of the vehicle at auction, plus any accrued (past due) payments, the

$495 Vehicle Return Fee and any additional unpaid fees or taxes on your account.

FAQ

Can I pay my vehicle return invoice by credit card?

No, we do not accept credit cards. However, you can pay with your debit card or checking account. It is free to

pay utilizing your checking account on our website. Service fees are charged for payments made with an agent or

through our interactive voice response (IVR) system.

Do I get credit or will I receive a refund for any unused miles?

No, we do not apply credits or refund for unused miles. At the initiation of your lease, your residual balance and

payments were determined based on the number of miles you planned to drive.

How long do I have to pay my vehicle return invoice?

Your vehicle return invoice is due upon receipt.

CONTACT THE ALLEGIANCE TEAM

HOURS: Monday – Friday, 7:00 a.m. to 7:00 p.m. CT, and Saturday, 8:00 a.m. to 3:00 p.m. CT

EMAIL: chryslerallegianceteam@chryslercapital.com

PHONE: 855.383.0558

Lease agreements are owned by CCAP Auto Lease Ltd. and serviced by Chrysler Capital. CC-LSG_40708-2_0100220

Chrysler, Dodge, Jeep and Ram are registered trademarks of FCA US LLC.

FIAT is a registered trademark of FCA Group Marketing S.p.A., used under license by FCA US LLC.

INTERNAL USE ONLY

THE

WEAR TOOL

1/8" MINIMUM TREAD DEPTH AT SHALLOWEST POINT FOR ACCEPTABLE WEAR

DINGS, DENTS AND SCRATCHES ON

EXTERIOR PANELS, LIGHTS, TURN SIGNALS

AND LAMPS LESS THAN 2" - NO CHARGE

1/2" WINDSHIELD

CRACK/STAR

INTERIOR CUTS

AND TEARS

1/8" BURN HOLE

TIRE TREAD DEPTH

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