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Managing debt
Home buying
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Estate planning
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Older relatives
Adoption
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Welcome to LifeWorks
LifeWorks offers support with mental, financial, physical and emotional well-being.
Whether you have questions about handling stress at work and home, parenting and child care, managing
money, or health issues, you can turn to LifeWorks for a confidential service that you can trust.
Life can be complicated. Get help with all of life’s questions, issues and
concerns with LifeWorks. Any time, 24/7, 365 days a year.
Download the app now,
just search for “LifeWorks”
Feel supported and connected with a confidential Employee
Assistance Program and innovative well-being resource
Call us
Llámanos
TTY
User ID
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888-319-7819
888-732-9020
800-999-3004
eap
metlifeeap
metlifeeap.lifeworks.com
888-319-7819
888-732-9020
800-999-3004
How to use the Employee
Assistance Program
The Employee Assistance Program (EAP) is a confidential service provided by your
employer that offers help with personal and work-related issues.
Professionally trained advisors are available to help with family problems, marital
concerns, financial and legal matters, stress, depression, and other issues affecting your
personal or work life.
The EAP is free and confidential. Advisors are available to help 24 hours a day, 7 days a
week, 365 days a year. Below is information on how the EAP can help and how it works.
by Morneau Shepell
Dealing with a personal or work issue?
The EAP can provide support, referrals, and resources related
to many issues, including the following:
• Adoption issues
• Alcohol and drug abuse
• Anxiety
Budgeting, financial worries, and
reducing debt
• Child care and parenting issues
Concern about another person’s
alcohol or drug abuse
• Conflict at work
• Crisis and trauma
• Depression
• Domestic abuse
The EAP encourages employees and those close to them to seek help early, before a minor
problem becomes more serious. The EAP is designed to address short-term issues and to
identify resources and referrals for emergency and long-term issues. When in doubt, contact
the EAP for help or support.
Call your EAP toll-free, any time, 24/7, 365 days a year:
Your advisor will ask for your employer’s name (or other sponsoring organization’s name)
so we can confirm the type of service available to you, along with other important health
insurance and benefits information.
• Education issues
• Elder care/caregiving issues
• Gambling and other addictions
• Grief and loss
• Job burnout
• Legal matters
• Relationship issues
• Separation and divorce
• Stress
• Workplace change
Work-related problems and
job stress
Call us
If you’re using the
LifeWorks mobile app,
you can call us
with one tap from
your smartphone.
Arrange with the
advisor
about how, when, and
where you want to
be contacted if
follow-up is required.
Share
your concerns
with a professional
advisor for expert
advice, strategies, and
next steps.
Provide your name
and employer’s
name to an advisor.
Your information will be
kept confidential.
An advisor will discuss your needs and concerns with
you, listen, and assess the situation.
Depending on your situation, the EAP advisor may:
Work
with you to make a
plan to resolve your
issues or concerns.
Guide
you to resources in
your community,
such as a support
group or helping
agency.
Refer
you to an EAP
counselor for
short-term support
Help
you navigate
the EAP website for
helpful resources,
incl. articles, book-
lets, recordings,
and more.
Recommend
community
support for
long-term
counseling needs.
The EAP is free
The EAP is a service provided by your employer at no cost to you. That means that you pay
nothing to use it. However, if you accept a referral to services outside the EAP, you will be
responsible for costs that may be associated with resources external to the EAP. For example,
if the EAP advisor refers you to an outside attorney for a legal matter, you would be expected
to cover those costs. If the EAP advisor refers you to a counselor for ongoing (long-term)
counseling and the referral is through your medical benefits, co-pays or deductibles may
apply; if the referral is not covered by your medical benefits, you would be responsible for fees
charged by the specialist or counselor. The EAP advisor will work with you to find the most
appropriate and cost-effective help to address your needs.
Toll-free, 24/7:
Online:
En Español:
If you are or someone close to you is going through a difficult time, remember the
EAP is only a phone call away. Contact LifeWorks today.
User ID: Password:
888-319-7819
888-732-9020
metlifeeap.lifeworks.com
metlifeeap